[RESOLVED] Computer Locks up on Reboot During Update
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Thread: [RESOLVED] Computer Locks up on Reboot During Update

  1. #1
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    Resolved [RESOLVED] Computer Locks up on Reboot During Update

    Hello,
    This thread is directly related to a now inactive thread in the Intensive Care Unit, "MBAM Found Trojan Downloader on Regular Check".

    Attached is a picture of the Blue Stop screen mentioned in the referenced thread.

    Please look at the Thread in Intensive Care and give me some recommendations.

    Computer Info:
    Windows Vista Home Premium Service Pack 2
    Intel Core 2Quad CPU 2.33 GHz
    8 GB RAM
    64 bit OS
    Hard Drive 581 GB / 218 GB free space

    Cable connection
    router with WIFI

    Thank you for your help,
    Stitch60134
    Attached Images Attached Images

  2. #2
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    This is an excellent tool for posting Blue Screen Error Information
    BlueScreenView
    http://www.nirsoft.net/utils/blue_screen_view.html

  3. #3
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  4. #4
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    Train,
    Thank you for the reply. I ran Blue Screen View 64-bit and received reports on 4 events on 11-19-2014. These were probably associated with the auto update that was on step 3 of 3 when I found it. There were two other dumps from several years ago. I left those off.

    Here is the dump file:

    ==================================================
    Dump File : Mini112014-01.dmp
    Crash Time : 11/19/2014 5:37:02 PM
    Bug Check String : IRQL_NOT_LESS_OR_EQUAL
    Bug Check Code : 0x0000000a
    Parameter 1 : 00000000`00000000
    Parameter 2 : 00000000`00000002
    Parameter 3 : 00000000`00000001
    Parameter 4 : fffff800`02a1bc15
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+57150
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.0.6002.18881 (vistasp2_gdr.130707-1535)
    Processor : x64
    Crash Address : ntoskrnl.exe+57150
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\MiniDump\Mini112014-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 6002
    Dump File Size : 282,608
    Dump File Time : 11/20/2014 5:29:26 AM
    ==================================================

    ==================================================
    Dump File : Mini111914-03.dmp
    Crash Time : 11/19/2014 5:12:28 PM
    Bug Check String : IRQL_NOT_LESS_OR_EQUAL
    Bug Check Code : 0x0000000a
    Parameter 1 : 00000000`00000000
    Parameter 2 : 00000000`00000002
    Parameter 3 : 00000000`00000001
    Parameter 4 : fffff800`02a76c15
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+57150
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.0.6002.18881 (vistasp2_gdr.130707-1535)
    Processor : x64
    Crash Address : ntoskrnl.exe+57150
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\MiniDump\Mini111914-03.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 6002
    Dump File Size : 281,640
    Dump File Time : 11/19/2014 5:19:59 PM
    ==================================================

    ==================================================
    Dump File : Mini111914-02.dmp
    Crash Time : 11/19/2014 3:42:49 AM
    Bug Check String : IRQL_NOT_LESS_OR_EQUAL
    Bug Check Code : 0x0000000a
    Parameter 1 : 00000000`00000000
    Parameter 2 : 00000000`00000002
    Parameter 3 : 00000000`00000001
    Parameter 4 : fffff800`02a78c15
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+57150
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.0.6002.18881 (vistasp2_gdr.130707-1535)
    Processor : x64
    Crash Address : ntoskrnl.exe+57150
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\MiniDump\Mini111914-02.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 6002
    Dump File Size : 281,640
    Dump File Time : 11/19/2014 5:12:00 PM
    ==================================================

    ==================================================
    Dump File : Mini111914-01.dmp
    Crash Time : 11/19/2014 1:04:47 AM
    Bug Check String : IRQL_NOT_LESS_OR_EQUAL
    Bug Check Code : 0x0000000a
    Parameter 1 : 00000000`00000000
    Parameter 2 : 00000000`00000002
    Parameter 3 : 00000000`00000001
    Parameter 4 : fffff800`02a30c15
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+57150
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.0.6002.18881 (vistasp2_gdr.130707-1535)
    Processor : x64
    Crash Address : ntoskrnl.exe+57150
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\MiniDump\Mini111914-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 6002
    Dump File Size : 281,640
    Dump File Time : 11/19/2014 3:42:10 AM
    ==================================================

    Stitch60134

  5. #5
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  6. #6
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    Doc,
    I'm not sure what you are referring to. Is this an option in Blue Screen Viewer? If so I don't see it on the menu. I'm operating in System Recovery mode and using the command prompt to launch programs from a USB drive.

    Stitch60134

  7. #7
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  8. #8
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    Doc,
    Sorry, I missed your earlier reply with the Hotfix Link.

    I followed it and downloaded the file. Tried to run it from the Command Prompt and got a "The system cannot execute the specified program." Is there another way to launch this program?

    Stitch626

  9. #9
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    The Operating System needs to be running before the Hotfix will work. That's why I responded with "never mind" after reading that you were "operating in System Recovery mode and using the command prompt to launch programs from a USB drive."

    The OS will needs to be repaired/replaced first, then run the Hotfix. Even better yet though would be to download and install all available Windows updates which would also apply any necessary Hotfixes.

  10. #10
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    Doc,
    It was during updating that this problem started. Is there anyway to undo any updates that were installed or initiated on 11/19/2014.

    Stitch60134

  11. #11
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    If you can get into Safe mode, do a System Restore back to that date (or earlier).

    If you can't get into Safe mode, you might want to try Fred Langa's "Win7's no-reformat, nondestructive reinstall." The process for Vista is nearly identical.

  12. #12
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    Just wanted to close this thread.

    I didn't get back to this with the holidays until much later. I did find a much earlier reset point and the computer now boots up.

    Thank you!

  13. #13
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    If it is resolved go into thread tools above your first post and mark it resolved.

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