November 2nd, 2014, 11:50 AM
#1
About a week ago some of my Windows 8.1 Tiles disappeared. I arrowed down to re-add and they are not listed. Tried to reinstall app for Mail, Calendar and it installs and opens once. Then I have to do the install again each time I wish to open the app. Tried to do a restore and it failed. I didn't write down the message it gave me. I ran MBAM a few days ago and it found a malware Trojan.Agent.RvGen. I have not received any other threat warnings, so it appears to have removed but I want to make sure my PC is clean. However, the issues with the titles still is unresolved. www.malwarebytes.org
November 2nd, 2014, 03:18 PM
#2
Please, observe following rules:Read all of my instructions very carefully .If you're stuck, or you're not sure about certain step, always ask before doing anything else. Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest. Never run more than one scan at a time. Keep updating me regarding your computer behavior, good, or bad. The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know. If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum. I close my topics if you have not replied in 5 days .RogueKiller from one of the following links and save it to your Desktop:Link 1 Link 2 Close all the running programs Windows Vista/7/8 users: right click on RogueKiller.exe , click Run as Administrator Otherwise just double-click on RogueKiller.exe Pre-scan will start. Let it finish. Click on SCAN button. Wait until the Status box shows Scan Finished Click on Delete . Wait until the Status box shows Deleting Finished . Click on Report and copy/paste the content of the Notepad into your next reply. RKreport.txt could also be found on your desktop.If more than one log is produced post all logs. If RogueKiller has been blocked, do not hesitate to try a few times more. If really won't run, rename it to winlogon.exe (or winlogon.com) and try again Create new restore point before proceeding with the next step.... http://www.smartestcomputing.us.com/...t-all-windows/ Malwarebytes Anti-Rootkit Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights. Double click on downloaded file. OK self extracting prompt. MBAR will start. Click "Next " to continue. Click in the following screen "Update " to obtain the latest malware definitions. Once the update is complete select "Next " and click "Scan ". When the scan is finished and no malware has been found select "Exit ". If malware was detected, make sure to check all the items and click "Cleanup ". Reboot your computer. Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:"mbar-log-{date} (xx-xx-xx) .txt" "system-log.txt"
November 2nd, 2014, 07:32 PM
#3
RogueKiller V10.0.4.0 [Oct 29 2014] by Adlice Softwarehttp://www.adlice.com/contact/ http://forum.adlice.com http://www.adlice.com/softwares/roguekiller/ http://www.adlice.com www.malwarebytes.org
November 2nd, 2014, 08:11 PM
#4
AdwCleaner Close all open programs and internet browsers. Double click on adwcleaner.exe to run the tool. Click on Scan button. When the scan has finished click on Clean button. Your computer will be rebooted automatically. A text file will open after the restart. Please post the contents of that logfile with your next reply. You can find the logfile at C:\AdwCleaner[S1].txt as well. Junkware Removal Tool Shut down your protection software now to avoid potential conflicts. Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator". The tool will open and start scanning your system. Please be patient as this can take a while to complete depending on your system's specifications. On completion, a log (JRT.txt) is saved to your desktop and will automatically open. Post the contents of JRT.txt into your next message. Farbar Recovery Scan Tool and save it to your Desktop.Note : You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.Double-click to run it. When the tool opens click Yes to disclaimer. Press Scan button. It will make a log (FRST.txt ) in the same directory the tool is run. Please copy and paste it to your reply. The first time the tool is run, it makes also another log (Addition.txt ). Please copy and paste it to your reply.
November 2nd, 2014, 10:31 PM
#5
Below are the AdwCleaner and JRT logs. I ran the FRST64, the scan ran and the text file popped up to save but it was blank, no text. The addition files was also blank, no text. Wasn't sure if I should try running it again.
November 2nd, 2014, 11:28 PM
#6
Maybe bad download of FRST.
November 3rd, 2014, 07:01 AM
#7
1 of 2
Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 02-11-2014http://www.geekstogo.com/forum/topic...ery-scan-tool/ www.carbonite.com )) C:\Program Files\Carbonite\Carbonite Backup\CarboniteService.exehttps://www.google.com/?gws_rd=ssl http://www.google.com/ie http://www.google.com/ie https://secure.logmein.com//activex/ractrl.cab?lmi=1058 e-webprint@epson.com [Not Found]
November 3rd, 2014, 07:03 AM
#8
2 of 2
==================== One Month Modified Files and Folders =======
November 3rd, 2014, 04:27 PM
#9
Download attached fixlist.txt file and save it to the Desktop.NOTE. FRST and fixlist.txt are in the same location or the fix will not work.NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system FRST(FRST64) Fix button just once and wait.Fixlog.txt ). Please post it to your reply.
November 3rd, 2014, 09:16 PM
#10
Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 02-11-2014e-webprint@epson.com [Not Found]e-webprint@epson.com [Not Found] not found.
November 3rd, 2014, 10:14 PM
#11
How is computer doing?Security Check from here here Desktop . Double-click SecurityCheck.exe Follow the onscreen instructions inside of the black box. A Notepad document should open automatically called checkup.txt ; please post the contents of that document. Farbar Service Scanner Make sure the following options are checked:Internet Services Windows Firewall System Restore Security Center Windows Update Windows Defender Other Services Press "Scan ". It will create a log (FSS.txt) in the same directory the tool is run. Please copy and paste the log to your reply. Temp File Cleaner (TFC) http://www.itxassociates.com/OT-Tools/TFC.exe Double click on TFC.exe to run the program. Click on Start button to begin cleaning process. TFC will close all running programs, and it may ask you to restart computer. Disable your antivirus program Internet Explorer users - Click on this link to open ESET OnlineScan. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)Click on ESET Smart Installer Save it to your desktop. Double click on the [img=http://www.bleepstatic.com/fhost/uploads/0/esetsmartinstaller_enu.png] icon on your desktop. Check "YES, I accept the Terms of Use." Click the Start button. Accept any security warnings from your browser. Check "Enable detection of potentially unwanted applications" . Click Advanced settings and make sure all 4 boxes are checkmarked (two of them are already checkmarked by default)."Use custom proxy settings" Click the Start button. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time. When the scan completes, click List Threats Click Export , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply. Click the Back button. Click the Finish button.
November 4th, 2014, 06:29 AM
#12
Computer hasn't given any problems but I haven't done much except what you've been telling me to do. ``````````````Antivirus/Firewall Check:`````````````` WMI entry may not exist for antivirus; attempting automatic update. `````````Anti-malware/Other Utilities Check:````````` Java version out of Date! ````````Process Check: objlist.exe by Laurent```````` `````````````````System Health check````````````````` ````````````````````End of Log``````````````````````
November 4th, 2014, 07:52 AM
#13
ESET is still running and I must leave for work. I'll post results later tonight. Thanks for you help.
November 4th, 2014, 02:35 PM
#14
November 4th, 2014, 07:42 PM
#15
C:\Users\All Users\Comodo\Cis\Quarantine\data\{8A87C1CA-0672-4C0E-9FE8-7B15F7B2ECC0} a variant of Win32/InstallIQ.A potentially unwanted application
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[RESOLVED] Am I infected?
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