[RESOLVED] 2nd Computer: Antivirus Issues

[Tarnished_Rose]

This computer's antivirus went down because of a malware attack. We have Avast re-downloaded and it didn't find anything, but the computer isn't backed up and I wanted to make sure it's clean.

[Midknyte]

ICU Rules
Please read the ICU rules. You need to post your Malwarebytes and DDS logs.

[Tarnished_Rose]

I will get a Malwarebytes scan and DDS logs done and posted tomorrow, but thought this might be important. When I ran Avast it said that some files could not be scanned

[Tarnished_Rose]

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 10/23/2014
Scan Time: 9:06:30 AM
Logfile: MBAM Log.txt
Administrator: Yes

Version: 2.00.3.1025
Malware Database: v2014.10.23.05
Rootkit Database: v2014.10.22.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 8.1
CPU: x64
File System: NTFS
User: fireydrake

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 304132
Time Elapsed: 13 min, 12 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)

[Tarnished_Rose]

I'm on a Windows 8 computer which I'm not familiar with and when I try to run DDS it says it isn't meant to run in compatibility mode. What do I need to do?

[Broni]

Please, observe following rules:

• Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
• If you're stuck, or you're not sure about certain step, always ask before doing anything else.
• Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
• Never run more than one scan at a time.
• Keep updating me regarding your computer behavior, good, or bad.
• The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
• If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
• I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.

===============================

Download RogueKiller from one of the following links and save it to your Desktop:

Link 1
Link 2

• Close all the running programs
• Windows Vista/7/8 users: right click on RogueKiller.exe, click Run as Administrator
• Otherwise just double-click on RogueKiller.exe
• Pre-scan will start. Let it finish.
• Click on SCAN button.
• Wait until the Status box shows Scan Finished
• Click on Delete.
• Wait until the Status box shows Deleting Finished.
• Click on Report and copy/paste the content of the Notepad into your next reply.
• RKreport.txt could also be found on your desktop.
• If more than one log is produced post all logs.
• If RogueKiller has been blocked, do not hesitate to try a few times more. If really won't run, rename it to winlogon.exe (or winlogon.com) and try again

Create new restore point before proceeding with the next step....
How to: http://www.smartestcomputing.us.com/...t-all-windows/

Download Malwarebytes Anti-Rootkit to your desktop.

• Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
• Double click on downloaded file. OK self extracting prompt.
• MBAR will start. Click "Next" to continue.
• Click in the following screen "Update" to obtain the latest malware definitions.
• Once the update is complete select "Next" and click "Scan".
• When the scan is finished and no malware has been found select "Exit".
• If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
• Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  
  
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"
  
  

[Tarnished_Rose]

RogueKiller V10.0.3.0 [Oct 22 2014] by Adlice Software
mail : http://www.adlice.com/contact/
Feedback : http://forum.adlice.com
Website : http://www.adlice.com/softwares/roguekiller/
Blog : http://www.adlice.com

Operating System : Windows 8.1 (6.3.9200 ) 64 bits version
Started in : Normal mode
User : fireydrake [Administrator]
Mode : Delete -- Date : 10/24/2014 07:51:20

¤¤¤ Processes : 0 ¤¤¤

¤¤¤ Registry : 16 ¤¤¤
[PUM.Proxy] (X64) HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings | ProxyEnable : 1 -> Not selected
[PUM.Proxy] (X86) HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings | ProxyEnable : 1 -> Not selected
[PUM.Proxy] (X64) HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings | ProxyEnable : 1 -> Not selected
[PUM.Proxy] (X86) HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings | ProxyEnable : 1 -> Not selected
[PUM.Proxy] (X64) HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings | ProxyServer : http=127.0.0.1:50498;https=127.0.0.1:50498 -> Not selected
[PUM.Proxy] (X86) HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings | ProxyServer : http=127.0.0.1:50498;https=127.0.0.1:50498 -> Not selected
[PUM.Proxy] (X64) HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings | ProxyServer : http=127.0.0.1:50498;https=127.0.0.1:50498 -> Not selected
[PUM.Proxy] (X86) HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings | ProxyServer : http=127.0.0.1:50498;https=127.0.0.1:50498 -> Not selected
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Tcpip\Parameters | DhcpNameServer : 24.116.0.53 24.116.2.50 -> Not selected
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Tcpip\Parameters | DhcpNameServer : 24.116.0.53 24.116.2.50 -> Not selected
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{D3C1574A-248A-4204-93FF-8B03BB3AB3CC} | DhcpNameServer : 24.116.0.53 24.116.2.50 -> Not selected
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Tcpip\Parameters\Interfaces\{D3C1574A-248A-4204-93FF-8B03BB3AB3CC} | DhcpNameServer : 24.116.0.53 24.116.2.50 -> Not selected
[PUM.DesktopIcons] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1 -> Not selected
[PUM.DesktopIcons] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {59031a47-3f72-44a7-89c5-5595fe6b30ee} : 1 -> Not selected
[PUM.DesktopIcons] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1 -> Not selected
[PUM.DesktopIcons] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {59031a47-3f72-44a7-89c5-5595fe6b30ee} : 1 -> Not selected

¤¤¤ Tasks : 0 ¤¤¤

¤¤¤ Files : 0 ¤¤¤

¤¤¤ Hosts File : 0 ¤¤¤

¤¤¤ Antirootkit : 0 (Driver: Not loaded [0xc000036b]) ¤¤¤

¤¤¤ Web browsers : 0 ¤¤¤

¤¤¤ MBR Check : ¤¤¤
+++++ PhysicalDrive0: ST500LT012-1DG142 +++++
--- User ---
[MBR] 58d77bfca8a648129748522ec9d1622f
[BSP] a5d2cd0716756073634107dbfd6cf2f7 : Empty MBR Code
Partition table:
0 - [XXXXXX] UNKNOWN (0x0) [VISIBLE] Offset (sectors): 1 | Size: 2097151 MB
User = LL1 ... OK
User = LL2 ... OK


============================================
RKreport_SCN_10242014_074948.log

[Tarnished_Rose]

Malwarebytes Anti-Rootkit BETA 1.07.0.1012
www.malwarebytes.org

Database version: v2014.10.24.05

Windows 8.1 x64 NTFS
Internet Explorer 11.0.9600.17351
fireydrake :: DRAGONS [administrator]

10/24/2014 8:03:57 AM
mbar-log-2014-10-24 (08-03-57).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 304983
Time elapsed: 14 minute(s), 11 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 0
(No malicious items detected)

(end)

[Tarnished_Rose]

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.07.0.1012

(c) Malwarebytes Corporation 2011-2012

OS version: 6.3.9200 Windows 8.1 x64

Account is Administrative

Internet Explorer version: 11.0.9600.17351

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 1.696000 GHz
Memory total: 6317629440, free: 3384123392

Downloaded database version: v2014.10.24.05
Downloaded database version: v2014.10.22.01
=======================================
Initializing...
Done!
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
Done!
Drive 0
This is a System drive
Scanning MBR on drive 0...
Inspecting partition table:
This drive is a GPT Drive.
MBR Signature: 55AA
Disk Signature: BC44CC4C

GPT Protective MBR Partition information:

Partition 0 type is EFI-GPT (0xee)
Partition is NOT ACTIVE.
Partition starts at LBA: 1 Numsec = 4294967295

Partition 1 type is Empty (0x0)
Partition is NOT ACTIVE.
Partition starts at LBA: 0 Numsec = 0

Partition 2 type is Empty (0x0)
Partition is NOT ACTIVE.
Partition starts at LBA: 0 Numsec = 0

Partition 3 type is Empty (0x0)
Partition is NOT ACTIVE.
Partition starts at LBA: 0 Numsec = 0

GPT Partition information:

GPT Header Signature 4546492050415254
GPT Header Revision 65536 Size 92 CRC 1213615697
GPT Header CurrentLba = 1 BackupLba 976773167
GPT Header FirstUsableLba 34 LastUsableLba 976773134
GPT Header Guid cf275874-a38e-4ee4-933d-41e27d84a58c
GPT Header Contains 128 partition entries starting at LBA 2
GPT Header Partition entry size = 128

Backup GPT header Signature 4546492050415254
Backup GPT header Revision 65536 Size 92 CRC 1213615697
Backup GPT header CurrentLba = 976773167 BackupLba 1
Backup GPT header FirstUsableLba 34 LastUsableLba 976773134
Backup GPT header Guid cf275874-a38e-4ee4-933d-41e27d84a58c
Backup GPT header Contains 128 partition entries starting at LBA 976773135
Backup GPT header Partition entry size = 128

Partition 0 Type c12a7328-f81f-11d2-ba4b-0a0c93ec93b
Partition ID d6f45a71-7131-4a28-b4cb-fa3f77e92911
FirstLBA 2048 Last LBA 1026047
Attributes 0
Partition Name EFI system partition

GPT Partition 0 is bootable
Partition 1 Type 796badd3-6bbf-4d9f-b631-466eb71a4965
Partition ID 6ea16d5-84b1-4d0a-b166-cdf0bfbb94cf
FirstLBA 1026048 Last LBA 1107967
Attributes 1
Partition Name Basic data partition

Partition 2 Type e3c9e316-b5c-4db8-817d-f92df0215ae
Partition ID c01dbb64-ceeb-4afa-85db-f045063c7c
FirstLBA 1107968 Last LBA 1370111
Attributes 0
Partition Name Microsoft reserved partition

Partition 3 Type de94bba4-6d1-4d40-a16a-bfd5179d6ac
Partition ID d1da0324-66ca-4834-a1aa-3a1d9e36b65
FirstLBA 1370112 Last LBA 2373631
Attributes 1
Partition Name Basic data partition

Partition 4 Type ebd0a0a2-b9e5-4433-87c0-68b6b72699c7
Partition ID 44976e1d-600e-487e-b7c6-55a1e6331e7c
FirstLBA 2373632 Last LBA 960100351
Attributes 0
Partition Name Basic data partition

Partition 5 Type de94bba4-6d1-4d40-a16a-bfd5179d6ac
Partition ID 75b19a45-9200-4833-902f-2c35f6b26de6
FirstLBA 960100352 Last LBA 976771119
Attributes 1
Partition Name Microsoft recovery partition

Disk Size: 500107862016 bytes
Sector size: 512 bytes

Done!
Scan finished
=======================================


Removal queue found; removal started
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-r.mbam...
Removal finished

[Tarnished_Rose]

As long as the restore point saved correctly on this computer everything is going along fine. I still have a program that I can't remove popping up every time I boot up and other than that I won't on much to see if there have been any changes in it's behavior till tonight. I will let you know.

[Broni]

What is the name of that program?

Please download AdwCleaner by Xplode onto your desktop.

• Close all open programs and internet browsers.
• Double click on adwcleaner.exe to run the tool.
• Click on Scan button.
• When the scan has finished click on Clean button.
• Your computer will be rebooted automatically. A text file will open after the restart.
• Please post the contents of that logfile with your next reply.
• You can find the logfile at C:\AdwCleaner[S1].txt as well.

Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next message.

Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please copy and paste it to your reply.

[Tarnished_Rose]

The program is KNCTR and I will run the scans tomorrow.

[Broni]

[Tarnished_Rose]

# AdwCleaner v4.001 - Report created 25/10/2014 at 10:59:09
# DB v2014-10-23.2
# Updated 20/10/2014 by Xplode
# Operating System : Windows 8.1 (64 bits)
# Username : fireydrake - DRAGONS
# Running from : C:\Users\fireydrake\Desktop\adwcleaner_4.001.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\Program Files (x86)\KeyDownload
Folder Deleted : C:\Users\fireydrake\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\OBRONA BlockAds

***** [ Scheduled Tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\superfish.com
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\www.superfish.com
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\WajamInternetEnhancer_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\WajamInternetEnhancer_RASMANCS
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{26B19FA4-E8A1-4A1B-A163-1A1E46F830DD}
Key Deleted : HKCU\Software\Red Sky

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17344


-\\ Google Chrome v37.0.2062.124


*************************

AdwCleaner[R0].txt - [1383 octets] - [25/10/2014 10:57:00]
AdwCleaner[S0].txt - [1272 octets] - [25/10/2014 10:59:09]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [1332 octets] ##########

[Tarnished_Rose]

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.3.3 (10.21.2014:1)
OS: Windows 8.1 x64
Ran by fireydrake on Sat 10/25/2014 at 11:03:15.53
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys



~~~ Files



~~~ Folders



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sat 10/25/2014 at 11:11:04.74
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~