IE will not access AOL email
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Thread: IE will not access AOL email

  1. #1
    Join Date
    Sep 2000
    Location
    Rochester, NY
    Posts
    250

    IE will not access AOL email

    Hi, I have an elderly neighbor that is having a problem accessing his AOL mail using IE version 8.
    He can access the AOL main screen which is his home page but when he clicks on the email icon to access his email he gets another blank window that opens and does not load. Next to his address bar is a lock and when clicking on it a message reading

    ENTRUST (2048
    THIS CONNECTION TO THE SERVER IN ENCRIPTED
    Should I Trust this Site.

    I don't see anywhere that will give me the option to accept or trust this site.
    My question is how do I turn off this feature or accept that this site is OK to open.

    He likes IE and would like to use it for his email from AOL and for now I have him
    using Firefox that allows him to access his AOL email with no problem.

    My neighbor thinks I'm a computer genus which I'm not, but if I can help him fix his
    problem I'll let him keep thinking that I am. He's 82 and will never know.

    He's running Windows XP

    Thanks in advance for any suggestions.
    Spike

  2. #2
    Join Date
    Feb 2000
    Location
    Idaho Falls, Idaho, USA
    Posts
    18,063
    You could try adding mail.aol.com to the Trusted sites in Internet Explorer.

    https://www.google.com/search?q=add+...=0&hl=en&gbv=2

  3. #3
    Join Date
    Sep 2000
    Location
    Rochester, NY
    Posts
    250
    Thanks, I'll see him Wed and try that.

    spike

  4. #4
    Join Date
    Sep 2000
    Location
    Rochester, NY
    Posts
    250
    Well Wed. is here and I tried adding mail.AOL.com with no success.
    He gets the AOL home page but when he clicks the mail icon a blank window opens with nothing loading and ending up with a blank page.
    Again next to the address bar is a padlock if clicked it states ENTRUST (2048 THIS CONNECTION TO THE SERVER IS ENCRIPTED)
    Any other ideas that I could try. I have him using Firefox and that works fine for now but he likes IE.
    Thanks
    Spike

  5. #5
    Join Date
    Mar 2009
    Location
    Arkham Asylum, Cell 13
    Posts
    11,686
    ENTRUST (2048 THIS CONNECTION TO THE SERVER IS ENCRYPTED)
    That means the site is using a 2048 bit key.

    Did you try resetting IE to default settings?
    http://support.microsoft.com/kb/923737

    Honestly, your friend is better off using Firefox. IE8 is no longer being patched (neither is XP). You can install addons like Adblock Plus also.

    If he likes the classic style, check out this thread:
    http://discussions.virtualdr.com/sho...0-ESR-released

  6. #6
    Join Date
    Feb 2000
    Location
    Idaho Falls, Idaho, USA
    Posts
    18,063

  7. #7
    Join Date
    Sep 2000
    Location
    Rochester, NY
    Posts
    250
    Sorry it took so long for me to reply, has some medical issues. Anyway My friends computer problem is fixed he made the jump from windows xp to Windows 7.
    Now he has no problems and wishes he upgraded long time ago.

    Again thanks to everyone for there suggestions and help.
    Spike

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