Download attached fixlist.txt file and save it to the Desktop. NOTE. It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
Run FRST(FRST64) and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt). Please post it to your reply.
Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 04-10-2014 01
Ran by Gary at 2014-10-04 19:25:01 Run:1
Running from C:\Users\Gary\Desktop
Loaded Profile: Gary (Available profiles: Gary & wblgday & Krista & admin & Guest)
Boot Mode: Normal
==============================================
Content of fixlist:
*****************
Winlogon\Notify\GoToAssist: C:\Program Files (x86)\Citrix\GoToAssist\514\G2AWinLogon_x64.dll [X]
Winlogon\Notify\GoToAssist Express Customer: C:\Program Files (x86)\Citrix\GoToAssist Remote Support Customer\758\g2ax_winlogonx64.dll [X]
BHO: No Name -> {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} -> No File
BHO: Java(tm) Plug-In 2 SSV Helper -> {DBC80044-A445-435b-BC74-9C25C1C588A9} -> C:\Program Files\Java\jre6\bin\jp2ssv.dll No File
Toolbar: HKCU - No Name - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File
Toolbar: HKCU - No Name - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
Handler: cozi - {5356518D-FE9C-4E08-9C1F-1E872ECD367F} - No File
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - No File
CHR Plugin: (Shockwave Flash) - C:\Program Files (x86)\Google\Chrome\Application\21.0.1180.89\PepperFlash\pepflashplayer.dll No File
CHR Plugin: (Shockwave Flash) - C:\Program Files (x86)\Google\Chrome\Application\21.0.1180.89\gcswf32.dll No File
CHR Plugin: (Shockwave Flash) - C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_4_402_278.dll No File
CHR Plugin: (Native Client) - C:\Program Files (x86)\Google\Chrome\Application\21.0.1180.89\ppGoogleNaClPluginChrome.dll No File
CHR Plugin: (Chrome PDF Viewer) - C:\Program Files (x86)\Google\Chrome\Application\21.0.1180.89\pdf.dll No File
CHR Plugin: (Adobe Acrobat) - C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Browser\nppdf32.dll No File
CHR Plugin: (Java Deployment Toolkit 6.0.220.4) - C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll No File
CHR Plugin: (Java(TM) Platform SE 6 U22) - C:\Program Files (x86)\Java\jre6\bin\new_plugin\npjp2.dll No File
CHR Plugin: (Google Update) - C:\Program Files (x86)\Google\Update\1.3.21.123\npGoogleUpdate3.dll No File
CHR Plugin: (Silverlight Plug-In) - c:\Program Files (x86)\Microsoft Silverlight\4.1.10329.0\npctrl.dll No File
CHR Plugin: (McAfee SecurityCenter) - c:\progra~2\mcafee\msc\npmcsn~1.dll No File
S3 GoToAssist Remote Support Customer; "C:\Program Files (x86)\Citrix\GoToAssist Remote Support Customer\758\g2ax_service.exe" "Start=service" [X]
S2 szserver; "C:\Program Files (x86)\STOPzilla!\SZServer.exe" [X]
S3 catchme; \??\C:\ComboFix\catchme.sys [X]
HKU\S-1-5-21-439238045-651106497-2809031851-1001\Software\Classes\exefile: <===== ATTENTION!
*****************
"HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\GoToAssist" => Key not found.
"HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\GoToAssist Express Customer" => Error deleting key. The key could be protected.
"HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{761497BB-D6F0-462C-B6EB-D4DAF1D92D43}" => Error deleting key. The key could be protected.
"HKCR\CLSID\{761497BB-D6F0-462C-B6EB-D4DAF1D92D43}" => Key not found.
"HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{DBC80044-A445-435b-BC74-9C25C1C588A9}" => Error deleting key. The key could be protected.
"HKCR\CLSID\{DBC80044-A445-435b-BC74-9C25C1C588A9}" => Error deleting key. The key could be protected.
HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{21FA44EF-376D-4D53-9B0F-8A89D3229068} => value deleted successfully.
"HKCR\CLSID\{21FA44EF-376D-4D53-9B0F-8A89D3229068}" => Key not found.
HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{2318C2B1-4965-11D4-9B18-009027A5CD4F} => value deleted successfully.
"HKCR\CLSID\{2318C2B1-4965-11D4-9B18-009027A5CD4F}" => Key not found.
"HKCR\PROTOCOLS\Handler\cozi" => Error deleting key. The key could be protected.
"HKCR\CLSID\{5356518D-FE9C-4E08-9C1F-1E872ECD367F}" => Key not found.
"HKCR\PROTOCOLS\Handler\skype-ie-addon-data" => Error deleting key. The key could be protected.
"HKCR\CLSID\{91774881-D725-4E58-B298-07617B9B86A8}" => Key not found.
C:\Program Files (x86)\Google\Chrome\Application\21.0.1180.89\PepperFlash\pepflashplayer.dll not found.
C:\Program Files (x86)\Google\Chrome\Application\21.0.1180.89\gcswf32.dll not found.
C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_4_402_278.dll not found.
C:\Program Files (x86)\Google\Chrome\Application\21.0.1180.89\ppGoogleNaClPluginChrome.dll not found.
C:\Program Files (x86)\Google\Chrome\Application\21.0.1180.89\pdf.dll not found.
C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Browser\nppdf32.dll not found.
C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll not found.
C:\Program Files (x86)\Java\jre6\bin\new_plugin\npjp2.dll not found.
C:\Program Files (x86)\Google\Update\1.3.21.123\npGoogleUpdate3.dll not found.
c:\Program Files (x86)\Microsoft Silverlight\4.1.10329.0\npctrl.dll not found.
c:\progra~2\mcafee\msc\npmcsn~1.dll not found.
GoToAssist Remote Support Customer => Unable to stop service
GoToAssist Remote Support Customer => Error deleting Service
szserver => Error deleting Service
catchme => Error deleting Service
"HKU\S-1-5-21-439238045-651106497-2809031851-1001\Software\Classes\exefile" => Key not found.
Download Security Check from here or here and save it to your Desktop.
Double-click SecurityCheck.exe
Follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt; please post the contents of that document.
NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run
TFC will close all running programs, and it may ask you to restart computer.
Please run a free online scan with the ESET Online Scanner
Disable your antivirus program
Internet Explorer users - Click on this link to open ESET OnlineScan.
For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
Click on ESET Smart Installer to download the ESET Smart Installer. Save it to your desktop.
Double click on the [img=http://www.bleepstatic.com/fhost/uploads/0/esetsmartinstaller_enu.png] icon on your desktop.
Check "YES, I accept the Terms of Use."
Click the Start button.
Accept any security warnings from your browser.[/*]
Check "Enable detection of potentially unwanted applications".
Click Advanced settings and make sure all 4 boxes are checkmarked (two of them are already checkmarked by default).
Do NOT checkmark "Use custom proxy settings"
Click the Start button.
ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
When the scan completes, click List Threats[/*]
Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
Results of screen317's Security Check version 0.99.88
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 10 Out of date! ``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
WMI entry may not exist for antivirus; attempting automatic update. `````````Anti-malware/Other Utilities Check:`````````
SpywareBlaster 5.0
Secunia PSI (2.0.0.4003)
Java 7 Update 67
Adobe Flash Player 15.0.0.152
Adobe Reader XI
Mozilla Firefox (32.0.3) ````````Process Check: objlist.exe by Laurent````````
Microsoft Security Essentials MSMpEng.exe
Microsoft Security Essentials msseces.exe
Malwarebytes Anti-Malware mbamservice.exe
the computer doing much better,no more pop-ups
Malwarebytes Anti-Malware mbam.exe
Malwarebytes Anti-Malware mbamscheduler.exe `````````````````System Health check`````````````````
Total Fragmentation on Drive C: 2% ````````````````````End of Log``````````````````````
Farbar Service Scanner Version: 21-07-2014
Ran by admin (administrator) on 06-10-2014 at 08:50:12
Running from "C:\Users\admin\Downloads"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************
Internet Services:
============
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
Windows Firewall:
=============
Firewall Disabled Policy:
==================
System Restore:
============
System Restore Disabled Policy:
========================
Action Center:
============
Windows Update:
============
Windows Autoupdate Disabled Policy:
============================
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.
Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
Other Services:
==============
File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments... This is a very crucial step so make sure you don't skip it.
Download DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.
Double-click Delfix.exe to start the tool.
Make sure the following items are checked:
Activate UAC (optional; some users prefer to keep it off)
Remove disinfection tools
Create registry backup
Purge System Restore
Reset system settings
Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.
2. Make sure Windows Updates are current.
3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!
5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.
6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.
7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).
8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.
9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.
10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.
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