[RESOLVED] I suspect my PC has a virus or malware - Page 4
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Thread: [RESOLVED] I suspect my PC has a virus or malware

  1. #46
    Join Date
    Feb 2003
    Location
    Massachusetts
    Posts
    607
    I don't understand. I just told you what I did to complete the last step. What I posted is the log that came up. I could not save FRST to desktop. Please advise. Steve
    Steve

  2. #47
    Join Date
    Feb 2003
    Location
    Massachusetts
    Posts
    607
    this is fixlist again. I selected all of it and pasted. It is what I did the other day. If this isn't right you have to tell me what to do next.


    Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 07-09-2014 01
    Ran by Salina at 2014-09-09 08:03:02 Run:1
    Running from C:\Users\Salina\Downloads
    Boot Mode: Normal
    ==============================================

    Content of fixlist:
    *****************
    HKLM-x32\...\Run: [] => [X]
    ShellIconOverlayIdentifiers: 00avast -> {472083B0-C522-11CF-8763-00608CC02F24} => No File
    GroupPolicy: Group Policy on Chrome detected <======= ATTENTION
    BHO: No Name -> {DBC80044-A445-435b-BC74-9C25C1C588A9} -> No File
    BHO-x32: No Name -> {200F5C03-A4F0-A899-3AAD-C4F5AEA8470D} -> No File
    BHO-x32: No Name -> {ACC780B0-906C-7AAD-64FF-51131513A55D} -> No File
    Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - No File
    Filter: text/xml - {807553E5-5146-11D5-A672-00B0D022E945} - No File
    FF Plugin-x32: @tools.google.com/Google Update;version=3 -> C:\Program Files (x86)\Google\Update\1.3.24.15\npGoogleUpdate3.dll No File
    FF Plugin-x32: @tools.google.com/Google Update;version=9 -> C:\Program Files (x86)\Google\Update\1.3.24.15\npGoogleUpdate3.dll No File
    CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION
    S2 gupdate; "C:\Program Files (x86)\Google\Update\GoogleUpdate.exe" /svc [X]
    S3 gupdatem; "C:\Program Files (x86)\Google\Update\GoogleUpdate.exe" /medsvc [X]
    S3 catchme; \??\C:\ComboFix\catchme.sys [X]
    C:\Users\Salina\AppData\Local\Temp\Quarantine.exe
    (IObit) C:\Program Files (x86)\IObit\Advanced SystemCare 7\ASCTray.exe
    C:\Program Files (x86)\IObit\Advanced SystemCare 7
    HKU\S-1-5-21-3913336790-2022505941-1720759447-1000\...\Run: [Advanced SystemCare 7] => C:\Program Files (x86)\IObit\Advanced SystemCare 7\ASCTray.exe [2295584 2014-04-21] (IObit)
    BHO-x32: Advanced SystemCare Browser Protection -> {BA0C978D-D909-49B6-AFE2-8BDE245DC7E6} -> C:\Program Files (x86)\IObit\Surfing Protection\BrowerProtect\ASCPlugin_Protection.dll (IObit)
    FF Extension: Advanced SystemCare Surfing Protection - C:\Users\Salina\AppData\Roaming\Mozilla\Firefox\Profiles\ksgzcgc5.default-1405450587902\Extensions\ascsurfingprotection@iobit.com [2014-07-24]
    R2 AdvancedSystemCareService7; C:\Program Files (x86)\IObit\Advanced SystemCare 7\ASCService.exe [881952 2014-01-14] (IObit)

    *****************

    HKLM\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Run\\ => value deleted successfully.
    "HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\00avast" => Key deleted successfully.
    "HKCR\CLSID\{472083B0-C522-11CF-8763-00608CC02F24}" => Key not found.
    C:\Windows\system32\GroupPolicy\Machine => Moved successfully.
    C:\Windows\system32\GroupPolicy\GPT.ini => Moved successfully.
    "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{DBC80044-A445-435b-BC74-9C25C1C588A9}" => Key deleted successfully.
    "HKCR\CLSID\{DBC80044-A445-435b-BC74-9C25C1C588A9}" => Key not found.
    "HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{200F5C03-A4F0-A899-3AAD-C4F5AEA8470D}" => Key deleted successfully.
    "HKCR\Wow6432Node\CLSID\{200F5C03-A4F0-A899-3AAD-C4F5AEA8470D}" => Key not found.
    "HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{ACC780B0-906C-7AAD-64FF-51131513A55D}" => Key deleted successfully.
    "HKCR\Wow6432Node\CLSID\{ACC780B0-906C-7AAD-64FF-51131513A55D}" => Key not found.
    "HKCR\PROTOCOLS\Handler\skype-ie-addon-data" => Key deleted successfully.
    "HKCR\CLSID\{91774881-D725-4E58-B298-07617B9B86A8}" => Key not found.
    "HKCR\PROTOCOLS\Filter\text/xml" => Key deleted successfully.
    "HKCR\CLSID\{807553E5-5146-11D5-A672-00B0D022E945}" => Key not found.
    "HKLM\Software\Wow6432Node\MozillaPlugins\@tools.google.com/Google Update;version=3" => Key deleted successfully.
    "HKLM\Software\Wow6432Node\MozillaPlugins\@tools.google.com/Google Update;version=9" => Key deleted successfully.
    "HKLM\SOFTWARE\Policies\Google" => Key deleted successfully.
    gupdate => Service deleted successfully.
    gupdatem => Service deleted successfully.
    catchme => Service deleted successfully.
    "C:\Users\Salina\AppData\Local\Temp\Quarantine.exe" => File/Directory not found.
    C:\Program Files (x86)\IObit\Advanced SystemCare 7\ASCTray.exe => No running process found
    C:\Program Files (x86)\IObit\Advanced SystemCare 7 => Moved successfully.
    HKU\S-1-5-21-3913336790-2022505941-1720759447-1000\Software\Microsoft\Windows\CurrentVersion\Run\\Advanced SystemCare 7 => Value not found.
    "HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{BA0C978D-D909-49B6-AFE2-8BDE245DC7E6}" => Key deleted successfully.
    "HKCR\Wow6432Node\CLSID\{BA0C978D-D909-49B6-AFE2-8BDE245DC7E6}" => Key deleted successfully.
    C:\Users\Salina\AppData\Roaming\Mozilla\Firefox\Profiles\ksgzcgc5.default-1405450587902\Extensions\ascsurfingprotection@iobit.com => Moved successfully.
    AdvancedSystemCareService7 => Service not found.


    The system needed a reboot.

    ==== End of Fixlog ====
    Steve

  3. #48
    Join Date
    Dec 2007
    Location
    Daly City, CA
    Posts
    22,550
    You did it

    How is computer doing?

    Last scans...

    Download Security Check from here or here and save it to your Desktop.

    • Double-click SecurityCheck.exe
    • Follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


    NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
    NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.
    NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run


    Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
    • Make sure the following options are checked:

      • Internet Services
      • Windows Firewall
      • System Restore
      • Security Center
      • Windows Update
      • Windows Defender
      • Other Services

    • Press "Scan".
    • It will create a log (FSS.txt) in the same directory the tool is run.
    • Please copy and paste the log to your reply.



    Download Temp File Cleaner (TFC)
    Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe

    • Double click on TFC.exe to run the program.
    • Click on Start button to begin cleaning process.
    • TFC will close all running programs, and it may ask you to restart computer.



    Please run a free online scan with the ESET Online Scanner


    • Disable your antivirus program
    • Internet Explorer users - Click on this link to open ESET OnlineScan.
    • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

      • Click on ESET Smart Installer to download the ESET Smart Installer. Save it to your desktop.
      • Double click on the [img=http://www.bleepstatic.com/fhost/uploads/0/esetsmartinstaller_enu.png] icon on your desktop.

    • Check "YES, I accept the Terms of Use."
    • Click the Start button.
    • Accept any security warnings from your browser.[/*]
    • Check "Enable detection of potentially unwanted applications".
    • Click Advanced settings and make sure all 4 boxes are checkmarked (two of them are already checkmarked by default).
      Do NOT checkmark "Use custom proxy settings"
    • Click the Start button.
    • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    • When the scan completes, click List Threats[/*]
    • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    • Click the Back button.
    • Click the Finish button.

  4. #49
    Join Date
    Feb 2003
    Location
    Massachusetts
    Posts
    607
    Results of screen317's Security Check version 0.99.87
    Windows 7 Service Pack 1 x64 (UAC is enabled)
    Internet Explorer 11
    ``````````````Antivirus/Firewall Check:``````````````
    Windows Firewall Enabled!
    COMODO Antivirus
    Antivirus up to date!
    `````````Anti-malware/Other Utilities Check:`````````
    SlimCleaner
    Java 7 Update 65
    Java version out of Date!
    Adobe Flash Player 15.0.0.152
    Adobe Reader 10.1.11 Adobe Reader out of Date!
    Mozilla Firefox (31.0)
    Google Chrome 36.0.1985.125
    Google Chrome 36.0.1985.143
    Google Chrome plugins...
    ````````Process Check: objlist.exe by Laurent````````
    Malwarebytes Anti-Malware mbamservice.exe
    Malwarebytes Anti-Malware mbam.exe
    Comodo Firewall cmdagent.exe
    Malwarebytes Anti-Malware mbamscheduler.exe
    `````````````````System Health check`````````````````
    Total Fragmentation on Drive C: 1%
    ````````````````````End of Log``````````````````````

    Broni-- system seems to be running fine now
    Steve

  5. #50
    Join Date
    Feb 2003
    Location
    Massachusetts
    Posts
    607
    Farbar Service Scanner Version: 21-07-2014
    Ran by Salina (administrator) on 11-09-2014 at 07:41:21
    Running from "C:\Users\Salina\Downloads"
    Microsoft Windows 7 Home Premium Service Pack 1 (X64)
    Boot Mode: Normal
    ****************************************************************

    Internet Services:
    ============

    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Google IP is accessible.
    Google.com is accessible.
    Yahoo.com is accessible.


    Windows Firewall:
    =============

    Firewall Disabled Policy:
    ==================


    System Restore:
    ============

    System Restore Disabled Policy:
    ========================


    Action Center:
    ============


    Windows Update:
    ============

    Windows Autoupdate Disabled Policy:
    ============================


    Windows Defender:
    ==============

    Other Services:
    ==============


    File Check:
    ========
    C:\Windows\System32\nsisvc.dll => File is digitally signed
    C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
    C:\Windows\System32\dhcpcore.dll => File is digitally signed
    C:\Windows\System32\drivers\afd.sys => File is digitally signed
    C:\Windows\System32\drivers\tdx.sys => File is digitally signed
    C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
    C:\Windows\System32\dnsrslvr.dll => File is digitally signed
    C:\Windows\System32\mpssvc.dll => File is digitally signed
    C:\Windows\System32\bfe.dll => File is digitally signed
    C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
    C:\Windows\System32\SDRSVC.dll => File is digitally signed
    C:\Windows\System32\vssvc.exe => File is digitally signed
    C:\Windows\System32\wscsvc.dll => File is digitally signed
    C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
    C:\Windows\System32\wuaueng.dll => File is digitally signed
    C:\Windows\System32\qmgr.dll => File is digitally signed
    C:\Windows\System32\es.dll => File is digitally signed
    C:\Windows\System32\cryptsvc.dll => File is digitally signed
    C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
    C:\Windows\System32\ipnathlp.dll => File is digitally signed
    C:\Windows\System32\iphlpsvc.dll => File is digitally signed
    C:\Windows\System32\svchost.exe => File is digitally signed
    C:\Windows\System32\rpcss.dll => File is digitally signed


    **** End of log ****
    Steve

  6. #51
    Join Date
    Feb 2003
    Location
    Massachusetts
    Posts
    607
    C:\Users\All Users\Comodo\Cis\Quarantine\data\{D73CD4A4-1F37-49A9-82A3-1460ABB19206} a variant of Win32/InstallCore.QN potentially unwanted application
    C:\Users\All Users\Comodo\Cis\Quarantine\data\{DFDBF1B0-31CE-45F8-9C85-5C331B12B2FF} a variant of Win32/AdWare.MultiPlug.BS application
    C:\Users\All Users\Comodo\Cis\Quarantine\data\{F443433C-8617-46CA-928A-3B372E12C31F} a variant of Win32/AdWare.MultiPlug.BN application
    C:\Users\All Users\IObit\ASCDownloader\ASCSetup.exe a variant of Win32/Toolbar.Widgi.B potentially unwanted application
    C:\Program Files\WinZip\Utils\WzSysScan\WINZIPSSRegClean.exe probably a variant of Win32/Systweak potentially unwanted application deleted - quarantined
    C:\Program Files (x86)\Dell DataSafe Local Backup\hstart.exe a variant of Win32/HiddenStart.A potentially unsafe application deleted - quarantined
    C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\hstart.exe a variant of Win32/HiddenStart.A potentially unsafe application deleted - quarantined
    C:\ProgramData\Comodo\Cis\Quarantine\data\{D73CD4A4-1F37-49A9-82A3-1460ABB19206} a variant of Win32/InstallCore.QN potentially unwanted application deleted - quarantined
    C:\ProgramData\Comodo\Cis\Quarantine\data\{DFDBF1B0-31CE-45F8-9C85-5C331B12B2FF} a variant of Win32/AdWare.MultiPlug.BS application cleaned by deleting - quarantined
    C:\ProgramData\Comodo\Cis\Quarantine\data\{F443433C-8617-46CA-928A-3B372E12C31F} a variant of Win32/AdWare.MultiPlug.BN application cleaned by deleting - quarantined
    C:\ProgramData\IObit\ASCDownloader\ASCSetup.exe a variant of Win32/Toolbar.Widgi.B potentially unwanted application deleted - quarantined
    C:\Users\Salina\Downloads\DownloadManagerSetup.exe a variant of Win32/InstallCore.QH potentially unwanted application deleted - quarantined
    C:\Users\Salina\Downloads\FastAgain-Installer-s2.exe a variant of Win32/Systweak potentially unwanted application deleted - quarantined
    C:\Users\Salina\Downloads\Firefox.exe Win32/OutBrowse.AB potentially unwanted application deleted - quarantined
    C:\Users\Salina\Downloads\winzip18-home.exe a variant of Win32/InstallCore.PP potentially unwanted application deleted - quarantined
    C:\Users\Salina\Downloads\winzip18.exe a variant of Win32/InstallCore.PP potentially unwanted application deleted - quarantined
    C:\Users\Salina\Downloads\WinZip180.exe a variant of Win32/OpenInstall potentially unwanted application deleted - quarantined
    C:\Windows\Installer\8bab57.msi probably a variant of Win32/Systweak potentially unwanted application deleted - quarantined
    Steve

  7. #52
    Join Date
    Dec 2007
    Location
    Daly City, CA
    Posts
    22,550
    Update Firefox to the current 32.0 version.

    Update Adobe Flash Player: http://get.adobe.com/flashplayer/
    Make sure you UN-check Yes, install McAfee Security Scan Plus

    NOTE 1: Beginning with Adobe Flash Version 11.3, the universal installer includes the 32-bit and 64-bit versions of the Flash Player.
    NOTE 2: While installing make sure you UN-check any extra garbage which wants to install alongside.

    Update Adobe Reader

    You can download it from http://www.adobe.com/products/acrobat/readstep2.html
    After installing the latest Adobe Reader, uninstall all previous versions (if present).
    Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

    Update your Java version here: http://www.java.com/en/download/manual.jsp
    Alternate download: http://www.filehippo.com/search?q=java

    Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

    Note 2: If you're running 64-bit system make sure you install BOTH, 32-bit and 64-bit Java.

    Note 3: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

    ==================================

    Your computer is clean

    1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
    This is a very crucial step so make sure you don't skip it.
    Download DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

    Double-click Delfix.exe to start the tool.
    Make sure the following items are checked:

    • Activate UAC (optional; some users prefer to keep it off)
    • Remove disinfection tools
    • Create registry backup
    • Purge System Restore
    • Reset system settings


    Now click "Run" and wait patiently.
    Once finished a logfile will be created. You don't have to attach it to your next reply.

    2. Make sure Windows Updates are current.

    3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    4. Check if your browser plugins are up to date.
    Firefox - https://www.mozilla.org/en-US/plugincheck/
    other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)

    5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

    8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    11. Read:
    How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
    Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tuto...r-safe-online/
    About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/foru.../#entry3187642

    12. Please, let me know, how your computer is doing.

  8. #53
    Join Date
    Feb 2003
    Location
    Massachusetts
    Posts
    607
    Thank you Broni. This is the third time you have helped me eradicate viruses on three different computers. I appreciate all your time and your assistance. Thank you, Thank you, Thank you. Steve
    Steve

  9. #54
    Join Date
    Dec 2007
    Location
    Daly City, CA
    Posts
    22,550
    Way to go!!
    Good luck and stay safe

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