[RESOLVED] Slow and freezing

[hunt_michelle]

I'm trying to upload the screencap so you can see but I'm out of upload space and don't know how to delete old uploads??

I said that wrong above. When I click it, the box that comes up at the bottom (What I screencapped) says "Do you want to open or save attachment.php (618 bytes) from discussions.virtualdr.com?" Maybe I don't have whatever word processing program you used to create the fix? I have Microsoft word, Wordpad and Notepad...

I just don't want to run the fix or whatever until I know for sure it's right. I don't need anything bad happening to my laptop!

[Broni]

You have Google Chrome installed. Try it instead of IE.

[hunt_michelle]

Worked with Google Chrome. Why doesn't it work with IE?

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 13-03-2014
Ran by Michelle at 2014-03-25 09:37:43 Run:1
Running from C:\Users\Michelle\Desktop
Boot Mode: Normal
==============================================

Content of fixlist:
*****************
AppInit_DLLs: C:\PROGRA~2\SearchProtect\SearchProtect\bin\SPVC64Loader.dll => C:\PROGRA~2\SearchProtect\SearchProtect\bin\SPVC64Loader.dll File Not Found
C:\Users\Michelle\AppData\Local\Temp\OfficeSetup.exe
C:\Users\Michelle\AppData\Local\Temp\Quarantine.exe
C:\Users\Michelle\AppData\Local\Temp\Setup.X86.en-US_O365HomePremRetail_3eefcf79-8d81-4786-a363-630e92dd884d_TX_PR_.exe
C:\Users\Michelle\AppData\Local\Temp\Setup.X86.en-US_O365HomePremRetail_668c5844-b998-4d26-984f-411b4ed1be5c_TX_PR_.exe
AlternateDataStreams: C:\ProgramData\TEMP:E4FCDFD9
AlternateDataStreams: C:\Users\Michelle\SkyDrive:ms-properties
*****************

"C:\\PROGRA~2\\SearchProtect\\SearchProtect\\bin\\SPVC64Loader.dll" => Value Data removed successfully.
C:\Users\Michelle\AppData\Local\Temp\OfficeSetup.exe => Moved successfully.
C:\Users\Michelle\AppData\Local\Temp\Quarantine.exe => Moved successfully.
C:\Users\Michelle\AppData\Local\Temp\Setup.X86.en-US_O365HomePremRetail_3eefcf79-8d81-4786-a363-630e92dd884d_TX_PR_.exe => Moved successfully.
C:\Users\Michelle\AppData\Local\Temp\Setup.X86.en-US_O365HomePremRetail_668c5844-b998-4d26-984f-411b4ed1be5c_TX_PR_.exe => Moved successfully.
C:\ProgramData\TEMP => ":E4FCDFD9" ADS removed successfully.
"C:\Users\Michelle\SkyDrive" => ":ms-properties" ADS not found.

==== End of Fixlog ====

[Broni]

Very good

Download Security Check from here or here and save it to your Desktop.

• Double-click SecurityCheck.exe
• Follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.


Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.

• Make sure the following options are checked:
  
  
  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center
  • Windows Update
  • Windows Defender
  • Other Services
  
  
• Press "Scan".
• It will create a log (FSS.txt) in the same directory the tool is run.
• Please copy and paste the log to your reply.

Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe

• Double click on TFC.exe to run the program.
• Click on Start button to begin cleaning process.
• TFC will close all running programs, and it may ask you to restart computer.

Please run a free online scan with the ESET Online Scanner

• Disable your antivirus program
• Click on "Run ESET Online Scanner" button.
• Tick the box next to YES, I accept the Terms of Use
• Click Start
• Accept any security warnings from your browser.
• Check Scan archives
• Click Start
• ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
• When the scan completes, click on List of found threats
• Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
• NOTE. If Eset won't find any threats, it won't produce any log.

[hunt_michelle]

Security check will not run, says the OS isn't supported. Still waiting on ESET.

Farbar Service Scanner Version: 25-02-2014
Ran by Michelle (administrator) on 25-03-2014 at 22:47:51
Running from "C:\Users\Michelle\Desktop"
Microsoft Windows 8.1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is set to Demand. The default start type is Auto.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.


Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend: ""%ProgramFiles%\Windows Defender\MsMpEng.exe"".


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys
[2014-03-12 09:42] - [2014-01-29 06:17] - 2543960 ____A (Microsoft Corporation) ECC68BD5347BDE9631EE68274858A41F

C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll
[2014-03-13 07:10] - [2013-10-25 04:18] - 1571328 ____A (Microsoft Corporation) 8077537B1600AF493E7EE1A7A5C90799

C:\Program Files\Windows Defender\MsMpEng.exe
[2014-03-13 07:10] - [2013-10-30 21:59] - 0023824 ____A (Microsoft Corporation) 7CE5405B192AC912B9405F72386C7D4B

C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****

[hunt_michelle]

ESET found no threats.

[Broni]

Update Adobe Reader

You can download it from http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions (if present).
Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

==============================

Your computer is clean

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

• Activate UAC (optional; some users prefer to keep it off)
• Remove disinfection tools
• Create registry backup
• Purge System Restore
• Reset system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

11. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tuto...r-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/foru.../#entry3187642

12. Please, let me know, how your computer is doing.

[hunt_michelle]

Thanks! Was I infected by a virus? Whatever it was, the freezing has stopped which is nice! My only complaint is that delfix program deleted all of the tools from my laptop, but the icons are still on the desktop and when I try to delete them it says the files can't be found... will they delete once I restart?

[Broni]

Give restart a shot.

Mostly we removed all kind of adware and garbage.
I'm glad to see the issue being fixed.

Good luck and stay safe