Unresponsive Desktop at boot: 3-5 minutes to start working!
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Thread: Unresponsive Desktop at boot: 3-5 minutes to start working!

  1. #1
    Join Date
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    Unhappy Unresponsive Desktop at boot: 3-5 minutes to start working!

    Good morning everyone, long time no see....

    I am facing a very strange issue and, after having tried for months to find a solution on my own, I decided to ask for help....

    Basically, my Windows 7 x64 SP1 desktop takes awfully long to boot.
    We're talking about 3-5 minutes, from (disabled) login screen to actual responsive desktop. In the meantime, system is as slow as hell...

    Some details:
    - as soon as the desktop boots up, I open task manager and watch the processes starting. I noticed that "COM surrogate" has to pop on and off twice, before things start working (from what I know, this should be related to some non-trusted process, which Win7 boots in a dedicated interface, before letting it go out to play);
    - at each boot, my desktop icons refresh and rebuild, even if I increased the icon cache, and I guess this also might slow the boot process. I actually have 85 icons (mostly shortcuts) sitting on my desktop...it might be time for a little cleanup as well....

    HijackThis log reads:
    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 10.45.54, on 12/10/2013
    Platform: Unknown Windows (WinNT 6.01.3505 SP1)
    MSIE: Internet Explorer v10.0 (10.00.9200.16686)
    Boot mode: Normal

    Running processes:
    C:\Program Files (x86)\Common Files\Microsoft Shared\Ink\TabTip32.exe
    C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    C:\Hijack This\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 140.247.60.126:3128
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    F2 - REG:system.ini: UserInit=userinit.exe
    O2 - BHO: IDM Helper - {0055C089-8582-441B-A0BF-17B458C2A3A8} - C:\Program Files (x86)\Internet Download Manager\IDMIECC.dll
    O2 - BHO: ExplorerBHO Class - {449D0D6E-2412-4E61-B68F-1CB625CD9E52} - C:\Program Files\Classic Shell\ClassicExplorer32.dll
    O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: ClassicIE9BHO Class - {EA801577-E6AD-4BD5-8F71-4BE0154331A4} - C:\Program Files\Classic Shell\ClassicIE9DLL_32.dll
    O3 - Toolbar: (no name) - {ED0E8CA5-42FB-4B18-997B-769E0408E79D} - (no file)
    O3 - Toolbar: Classic Explorer Bar - {553891B7-A0D5-4526-BE18-D3CE461D6310} - C:\Program Files\Classic Shell\ClassicExplorer32.dll
    O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'SERVIZIO LOCALE')
    O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'SERVIZIO DI RETE')
    O4 - HKUS\S-1-5-21-1600594912-771466992-1461007924-1012\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'UpdatusUser')
    O8 - Extra context menu item: Download all links with IDM - C:\Program Files (x86)\Internet Download Manager\IEGetAll.htm
    O8 - Extra context menu item: Download with IDM - C:\Program Files (x86)\Internet Download Manager\IEExt.htm
    O8 - Extra context menu item: E&sporta in Microsoft Excel - res://C:\PROGRA~2\MICROS~3\Office12\EXCEL.EXE/3000
    O9 - Extra button: Invia a OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~3\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: I&nvia a OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~3\Office12\ONBttnIE.dll
    O9 - Extra button: (no name) - {56753E59-AF1D-4FBA-9E15-31557124ADA2} - C:\Program Files\Classic Shell\ClassicIE9_32.exe
    O9 - Extra 'Tools' menuitem: Classic IE9 Settings - {56753E59-AF1D-4FBA-9E15-31557124ADA2} - C:\Program Files\Classic Shell\ClassicIE9_32.exe
    O9 - Extra button: (no name) - {64964764-1101-4bbd-8891-B56B1A53B9B3} - C:\Program Files\Classic Shell\ClassicExplorer32.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~3\Office12\REFIEBAR.DLL
    O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
    O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
    O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} - http://www.creative.com/su/ocx/15031/CTSUEng.cab
    O16 - DPF: {0D41B8C5-2599-4893-8183-00195EC8D5F9} (asusTek_sysctrl Class) - http://support.asus.com/select/asusTek_sys_ctrl3.cab
    O16 - DPF: {5AE58FCF-6F6A-49B2-B064-02492C66E3F4} (MUCatalogWebControl Class) - http://catalog.update.microsoft.com/...?1201336318593
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsof...?1231145611781
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1231145596781
    O16 - DPF: {CF84DAC5-A4F5-419E-A0BA-C01FFD71112F} (SysInfo Class) - http://content.systemrequirementslab...l_4.5.13.0.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...sh/swflash.cab
    O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://ccfiles.creative.com/Web/soft...5112/CTPID.cab
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
    O23 - Service: Creative ALchemy AL6 Licensing Service - Creative Labs - C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\AL6Licensing.exe
    O23 - Service: Creative Audio Engine Licensing Service - Creative Labs - C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\CTAELicensing.exe
    O23 - Service: Crypkey License - Unknown owner - crypserv.exe (file missing)
    O23 - Service: Creative Audio Service (CTAudSvcService) - Creative Technology Ltd - C:\Program Files (x86)\Creative\Shared Files\CTAudSvc.exe
    O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
    O23 - Service: Bitdefender Antivirus Free Edition (gzserv) - Bitdefender - C:\Program Files\Bitdefender\Antivirus Free Edition\gzserv.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: Leap Service (LeapService) - Leap Motion, Inc. - C:\Program Files (x86)\Leap Motion\Core Services\LeapSvc.exe
    O23 - Service: LMIGuardianSvc - LogMeIn, Inc. - C:\Program Files (x86)\LogMeIn\x64\LMIGuardianSvc.exe
    O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
    O23 - Service: Ethernet Packet Service (npacketservice) - Nokia - C:\Windows\system32\npacketsvc.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
    O23 - Service: NVIDIA Update Service Daemon (nvUpdatusService) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\daemonu.exe
    O23 - Service: PDAgent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
    O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Common Files\Raxco\Shared\PDEngine.exe
    O23 - Service: Protexis Licensing V2 (PSI_SVC_2) - Protexis Inc. - c:\Program Files (x86)\Common Files\Protexis\License Service\PsiService_2.exe
    O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe
    O23 - Service: ServiceLayer - Nokia - C:\Program Files (x86)\PC Connectivity Solution\ServiceLayer.exe
    O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
    O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
    O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
    O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
    O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
    O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

    --
    End of file - 8713 bytes
    ....well, that's it, to start with....
    Anything I might add? Just ask me and I'll post it.

    Thanks in advance to anyone who can help me.
    Tw@in28
    My Blog
    (My Specs: Intel Core 2 Quad CPU 2.67GHZ, 8GB RAM DDR2, Windows 7 x64 SP1, Nvidia GeForce GT220 1GB, SB Audigy 24Bit & Sony Surround system)

  2. #2
    Join Date
    Sep 1999
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    Is this a stand a lone pc or one that is on a network with shared drives?

    Do you have several printers and or external drives attached?
    "They say "don't try this at home" so I'm coming over to your house to try it."

  3. #3
    Join Date
    Dec 2002
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    Hello,

    my pc is a standalone one.
    It is connected to the internet via a range extender, but I have already tried booting without the range estender plugged in, and things were slow as well...

    Only external devices plugged in are:
    - 1 USB printer;
    - 1 range extender;
    - 1 USB hub (my faithful TARDIS hub :P ) ;
    - 1 USB dongle for keyboard and mouse.

    I occasionally plug in some USB drives, but I usually do it after boot sequence has completed.
    Tw@in28
    My Blog
    (My Specs: Intel Core 2 Quad CPU 2.67GHZ, 8GB RAM DDR2, Windows 7 x64 SP1, Nvidia GeForce GT220 1GB, SB Audigy 24Bit & Sony Surround system)

  4. #4
    Join Date
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    Have you checked your Startup folder and MSCONFIG?
    Biostar TA790GX A2+ 6.0
    AMD Phenom X4 9750 CPU.
    4 Gig DDR2 Memory.
    ATI HD 5450 PCIe Video
    ATI HD 5450 PCIe Video
    500 Watt P.S.
    LG W2241T Widescreen 22" LCD
    ViewSonic VA721 17" LCD
    Envision 17" LCD
    2 LG DVD Drives
    Floppy Disk Drive
    Maxtor 120 Gig Windows 7 Home Premium 32 bit
    Gateway NV5378-U Windows 7 Home Premium 64 bit
    Acer Aspire V3-731 Windows 7 Home Premium 64 bit

  5. #5
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  6. #6
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    @ dneilson: MSCONFIG has only ClassicShell, in the booting applications, startup folder is empty.

    @ SpywareDr: here's the link you requested.
    http://speccy.piriform.com/results/P...xdTF0R6cUotbzk
    Tw@in28
    My Blog
    (My Specs: Intel Core 2 Quad CPU 2.67GHZ, 8GB RAM DDR2, Windows 7 x64 SP1, Nvidia GeForce GT220 1GB, SB Audigy 24Bit & Sony Surround system)

  7. #7
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    Quote Originally Posted by Tw@in28 View Post

    HijackThis log reads:

    O3 - Toolbar: (no name) - {ED0E8CA5-42FB-4B18-997B-769E0408E79D} - (no file)
    O16 - DPF: {CF84DAC5-A4F5-419E-A0BA-C01FFD71112F} (SysInfo Class) - http://content.systemrequirementslab...l_4.5.13.0.cab
    If you don't know what these two items are, delete them.

  8. #8
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    Quote Originally Posted by SpywareDr View Post
    If you don't know what these two items are, delete them.
    Done, but I don't think the issue is related to those items:
    - the first one was a leftover bar from FreshDownload (uninstalled it eons ago, the bar might have been sitting there hidden);
    - the second one, if I'm not mistaken, was a class component for "Can I Run It?" webscan by www.systemrequirementslab.com

    I rebooted, and things are still slow, the first minutes after boot...
    Last edited by Tw@in28; October 12th, 2013 at 11:24 AM. Reason: rumble rumble
    Tw@in28
    My Blog
    (My Specs: Intel Core 2 Quad CPU 2.67GHZ, 8GB RAM DDR2, Windows 7 x64 SP1, Nvidia GeForce GT220 1GB, SB Audigy 24Bit & Sony Surround system)

  9. #9
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    Quote Originally Posted by Tw@in28 View Post

    @ SpywareDr: here's the link you requested.
    http://speccy.piriform.com/results/P...xdTF0R6cUotbzk
    Thanks Tw@in28


    Quote Originally Posted by Tw@in28 View Post

    CPU
    Intel Core 2 Quad Q9400 @ 2.66GHz: 63C
    If that 63C is at idle, might want to keep an eye on it. It should not exceed 72C.


    Quote Originally Posted by Tw@in28 View Post

    Motherboard
    Voltage
    +12V: 13.048 V
    +5V: 3.648 V
    Need to double-check these voltage readings. (HWiNFO). The 12-Volt should be between 11.4 and 12.6 and 5-Volt between 4.75 and 5.25. If Speccy is reporting these right, you need a new power supply.


    Quote Originally Posted by Tw@in28 View Post

    Maxtor 6L200M0 ATA Device (190GB Maxtor 6L200M0 ATA Device (SATA): 47 C)
    S.M.A.R.T
    05 Reallocated Sectors Count: 250 (246) Data 0000000027
    C3 Hardware ECC Recovered: 253 (251) Data 0000003AD9
    C4 Reallocation Event Count: 066 (066) Data 00000000BB
    C5 Current Pending Sector Count: 251 (247) Data 000000001D
    C6 Uncorrectable Sector Count: 001 (001) Data 0000000141
    Need to run Hard Drive Diagnostics against this drive. Looks like it may be having a bit of trouble.

  10. #10
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    Recommend visiting our "Intensive Care Unit" forum and follow the "malware removal instructions". This will guide you through a few preparations, as well as instruction for posting your logs in that forum.

    If you are still having the same issue after being given a clean bill of health from one of our malware experts, then please return to THIS thread and we will pursue other options to help you/them solve the problem.

  11. #11
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    Quote Originally Posted by SpywareDr View Post
    If that 63C is at idle, might want to keep an eye on it. It should not exceed 72C.
    Idle usually reads arount 55C...it was a little higher, due to a few encodings I was doing, before running speccy.

    Need to double-check these voltage readings. (HWiNFO). The 12-Volt should be between 11.4 and 12.6 and 5-Volt between 4.75 and 5.25. If Speccy is reporting these right, you need a new power supply.
    Will check those readings as well...

    Need to run Hard Drive Diagnostics against this drive. Looks like it may be having a bit of trouble.
    Sigh...that drive has always been a little crappy....still, it has been a faithful companion for many years, so far...I'll run this check as well...

    Quote Originally Posted by SpywareDr View Post
    Recommend visiting our "Intensive Care Unit" forum and follow the "malware removal instructions". This will guide you through a few preparations, as well as instruction for posting your logs in that forum.

    If you are still having the same issue after being given a clean bill of health from one of our malware experts, then please return to THIS thread and we will pursue other options to help you/them solve the problem.
    Will do.
    Thank you for now.
    Tw@in28
    My Blog
    (My Specs: Intel Core 2 Quad CPU 2.67GHZ, 8GB RAM DDR2, Windows 7 x64 SP1, Nvidia GeForce GT220 1GB, SB Audigy 24Bit & Sony Surround system)

  12. #12
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  13. #13
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    Well....I'm back, with some little updates to my case.
    Basically, nothing has really changed: PC still takes 3-5 minutes to get fully operational.
    Here are some details of what I did, during the last weeks:
    1. I went through multiple malware cleaning procedures, and was awarded a 'Clean' badge, as instructed.
    2. I took a scan with Seatools on the supposedly-faulty HDD: fast scan failed, but long scan completed successfully. I therefore ran my "old faithful" copy of HDD Regenerator on the disk, and recovered 4 bad sectors, restoring them to full health.
    Here's a new reading from Speccy, after the cure (http://speccy.piriform.com/results/b...jDEWEnkae7EXid).
    3. I really can't help but keep noticing that, after the 'COM surrogate' process runs on my PC for about 4-5 times at boot, things start working normally. It must be something related to that....

    What next?
    Tw@in28
    My Blog
    (My Specs: Intel Core 2 Quad CPU 2.67GHZ, 8GB RAM DDR2, Windows 7 x64 SP1, Nvidia GeForce GT220 1GB, SB Audigy 24Bit & Sony Surround system)

  14. #14
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    I took a scan with Seatools on the supposedly-faulty HDD: fast scan failed, but long scan completed successfully. I therefore ran my "old faithful" copy of HDD Regenerator on the disk, and recovered 4 bad sectors, restoring them to full health.
    You should really replace that drive. HDD Regen doesn't actually fix the bad sectors. It's just relocating the data from the bad sectors to another sector on the drive. Then it marks the bad sector as unusable. Once you start getting bad sectors, the drive is on its way out.

  15. #15
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    And to me it also sounds like the hdd is only turning about 3200-3800 rpm.

    Replacement time.
    SMILE
    and post back. Let us know if it worked.
    [ Book mark this post to find it again]

    AntiX-16, MX-16 and Win 10

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