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June 27th, 2013, 01:04 PM
#1
DVD Player not working
I have a Toshiba Satellite P745 laptop with WIN7 OS--no problems with any of computer functions, WiFI or Internet. However, when I try to use DVD, drive lights up and then shuts down. When I checked in Device Manager there is a yellow exclamation point icon on the DVD Drive. Error message given: The ordinal 323 could not be located in the dynamic link library iertutil.dll. I've done all sorts of troubleshooting including starting in safe mode and using CCleaner to see if that would identify or resolve problem but no luck. I just don't know how to proceed to resolve. Any ideas?
Thanks,
Val
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June 27th, 2013, 02:10 PM
#2
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