Remote Assistance requirement
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Thread: Remote Assistance requirement

  1. #1
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    Remote Assistance requirement

    My friend and I each have PCs running XP. For me to be able to use Remote Assistance to control the friend’s PC I see that we each need to have “a MAPI-compliant e-mail account such as Microsoft Outlook or Outlook Express.” Is Yahoo.com MAPI-compliant? Is AOL email MAPI-compliant?
    Thanks.

  2. #2
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    Instead of using Remote Assistance, try Teamviewer. Way easier to use. No emails required.
    http://www.teamviewer.com/

  3. #3
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    Great suggestion. Had not heard of it. I'll try it. Thanks.

  4. #4
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    MidKnite: Following up on your suggestion (May 8) I am ready to try Teamviewer to control my friend’s pc. s my friend is not at all pc-capable, I will go to her location to enable the connection. As I want to minimize my trips there, I want to be sure I understand the procedure. Would you please comment on my understanding of the process?

    1. I download Teamviewer to my friend’s pc (from her location). -- TVR assigns her an id and a password, which I make note of.

    2. From my location I download TVR to my pc and enter my friend’s TVR ID into the “Partner’s ID” box in the Control Remote Computer panel of the initial TVR screen. I check the Remote Control button and click the “Connect to partner” box.

    At that point will I really be able to control her pc as if I were there? Or is there more I need to do, at my end or her’s? Such as (?): ask her to turn her pc on; do other things?

    Thanks for your help. .... wdc

  5. #5
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    Or is there more I need to do, at my end or her’s? Such as (?): ask her to turn her pc on; do other things?
    Of course, the PC has to be on. The other user has to be there to give you the password. That's for security.

    https://www.teamviewer.com/en/products/security.aspx
    In addition to the PartnerID TeamViewer generates a session password that changes with every software start to provide additional security against unauthorized access to a remote system.

    All they have to do is start the teamviewer client, tell you the codes, and then allow the connection.

  6. #6
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    MidKnyte: Thanks much.

  7. #7
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    Midknyte: Sorry to be so dense but I am afraid I need more handholding in using Teamview.

    Is this how I use Teamviwer to control my friend’s pc?

    1. My friend downloads Teamviewer on her (slave) pc and gets assigned an id (say 123456789) and a Password (say abcd). She tells me her id and password.

    2. I download Teamviewer to my (master) pc. In the right-hand “Control Remote Computer” panel I enter her id (123456789) in the Partner ID box; I click the Remote Computer option; and click the “Connect to partner”.box.

    3. That’s it. I am then able to control her pc from my location.

    Right? ...wdc

  8. #8
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    That's basically it. Why don't you just try it first?

    Did you look at any of the tutorials? Look at the Remote Control video.
    https://www.teamviewer.com/en/help/video.aspx

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