[RESOLVED] Need Help To Remove " PUP.bProtector "

[CAWwindy1]

When I try to run a test page using Java it shuts down my Internet Explorer and says something about DEP.

[Broni]

See if another browser works fine.

What is the exact error message in IE?

Also...

Go here: http://support.microsoft.com/kb/923737 and run "FixIt" procedure.
Make sure you follow ALL steps listed there.

[CAWwindy1]

Internet Explorer has closed this webpage to help protect your computer

A malfunctioning or malicious add-on has caused Internet Explorer to close this webpage.


No luck with firefox either --- when I run Java test page it says I need an add-on ( Java Runtime 1.7u9 ) . When I click on yes to run the add-on it starts downloading and half way through I get message that another version is running and to remove it .

[Broni]

I uploaded MS "FixIt" file for you here: http://www.filedropper.com/microsoftfixit50195
Close IE and double click on downloaded file.

[CAWwindy1]

Downloaded FIX IT file from link you posted and closed IE and double clicked downloaded file and got this message : This installation package could not be opened . Contact the application vendor to verify that this ia a valid Windows Installer package

[CAWwindy1]

If that is the same Mister Fix It from post # 32 , I already ran that FIX IT . ------ didn't fix it though.

When I run a java test it says I have no working java installed and directs me to a download for my laptop . I download and install and about halfway through the install it stops and tells me I already have another version installed and to run through the process to uninstall it . Under REMOVE / Unistall there are no java programs listed to remove / uninstall although it does list JAVA 7UPDATE 9 ---- but there is nothing there to remove it ---only shows as rarely used ???

[Broni]

Try to run JavaRa first...

Download JavaRa to your desktop and unzip it.

• Run JavaRa.exe (Vista and 7 users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
• Accept any prompts.
• Do NOT post JavaRa log.

[CAWwindy1]

Hi Broni :

I was able to clear the Java 7 Update 9 from my system using the " Install Windows Clean-Up " program . I opened the cleanup program , found the Java 7 Update 9 and removed it from the windows dadtabase. I reinstalled Java 7 Update 9 for windows and all ia well now .

Thanks for your troubles.

RESOLVED

[Broni]

Cool beans