I recently made a post here about horrible video quality that I was experiencing on my laptop. fink helped me solve some of the problem, but I am still having issues. On several sites I visit that post videos, all I see are the blank white boxes. If I click on them, I sometimes hear the audio. Tonight, I tried to watch Gameday on the official Chicago Cubs site to no avail. It's like it never loads. All I get is a large white box. If I try to access the same thing on my desktop, it plays perfectly. I know that I have viewed Gameday on this laptop in the past. Any ideals of what may have gone wrong, and more importantly, how to fix it?
If you've installed any codec packs first uninstall it/them and then try the videos again to see if that makes any difference. Then depending on what the results are you may choose to use no codec pack, a different codec pack or reinstall the one that you had.
If uninstalling the pack fixes the problem I'd probably go with a different codec pack.. which one did you have if any?
I uninstalled K-Lite Codec pack 892_Full, but it didn't seem to make any difference. I did notice that when I went to one of the sites I am having difficulty with, I got a quick window that said that Flash Player etc, etc had stopped working. I didn't get the whole message, but it may have something to do with my problem.
I am using the latest version of Firefox (13.0.1) on both my Vista PC which isn't having issues and my Windows 7 laptop, which is. BTW, I noticed that I have the K-Lite Codecs Pack (not sure what version) installed on the Vista machine
Last edited by RonJohn; June 29th, 2012 at 04:44 PM.
fink,I think you may be onto something. Using IE, I am able to open up and view some videos on the site I was having difficulties with, but for whatever reason, I can't negotiate all the features of that site(drop down menus and such) using IE that I can using Firefox. I haven't used IE for years and I really prefer not to go back to it now. But the question remains, why can I view the videos using IE that I can't using Firefox? And why does Firefox work just fine on my Vista PC and not on my Windows 7 laptop?
There could be any number of reasons why it works on one of your computers and not the other... that's not really a useful road to go down since it's the laptop that's having the problem and not your desktop or any laptop or desktop anywhere else that's not having problems.
I think it would be worthwhile to try a slightly older version of Firefox to see if it's a bug in the latest one. Also, according to some info I got in another thread
there was a recent issue with Flash and Firefox, which prompted the release of FF13.0.1 and Flash 11.3.300.262.
So it's not beyond the realm of possibilities this could be somehow related.
At this point I'd re-update everything to the latest versions incl the codec pack and the 64 bit version if your OS is 64bit.. (read instructions first http://www.codecguide.com/download_kl.htm. )
Reinstall the latest Flash player again last.
Do you have the latest IEX? You may want to get Version 9 if you don't already and install Silverlight (similar to Flash) to be sure you're getting all you can from that medium as well.
If, after all that you're still having problems then we can suggest some less likely things that could be worth trying. Which operating system are you using on the laptop?
In the meantime perhaps other members may also have some ideas?
I found a post of a Firefox forum that presented the exact same problem I was experiencing. Someone there tied the issue to Real Player and suggested making a simple change and it seemed to work. The videos are back on the site I was having issues with and display normally now. Not sure why the issue arose when it did, but it seems to be rectified now. Thanks for all your help, fink.
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