I started getting a blue screen on my laptop suddenly and no way could I get it to boot other than in safe mode. Attempts to go to normal mode result in the screen full of files preparing for some form of ' Dump'
I tried all I knew but resorted to the local computer shop who kept the machine for 7 days then told me it was 'hard drive failure', this they later corrected to 'motherboard failure' and said that replacement would be uneconomical as the cost would be greater than that of a new machine !
The machine works fine in safe mode my files are available and open on demand but I can't connect to the web in safe mode and thus am stymied when it comes to any attempt at recovery.
I don't understand, how if all this works in safe mode, how it can be motherboard failure.
Can some kind person please advise me what should be my next step?
It is some time since you helped me, and once again I am grateful for your assistance.
I followed your instructions and, as this is an Acer and Win7 sits on an Acer platform, there was a further option.... that of resetting to factory status. This I did, and thankfully was able to start the computer again. Then I transferred my data on from my Adata 500Gb portable hard drive now all is as before.
I took great pleasure from telling the local shop that I thought they were 'Kidding me' when they first told me 'The hard drive had failed' then next 'The motherboard needs replacing This will cost £400 plus! '
Once again I am so happy to have access to the forums and the wealth of knowledge that you folk share with us.