[RESOLVED] HELP

[Broni]

Keep it going.

[fred scuttle]

It's running again,

[fred scuttle]

Eset keep's crashing to blue screen,then it completed but showing no threat's but
the quarenteen had several threat's listed.I intended to remove these on exit but
that page disappeared before i had the chance and went back to the start screen.
I've only managed to get the scan to complete once out of 5 attempt's but that one showed no infection found so i dont have a log to send,but there was several
infection's in quarenteen .i'll run the scan again and try to empty quarenteen but
i dont think i can get a log now.

[fred scuttle]

Toolbar searchqu/datamngr iebho,toolbar\del iebho11.dll,90,96,
Babylon toolbar/app,eng,srv.
These are the instances of infection that were in quarenteen which were deleted
on exit of Eset scan but due to it crashing i couldn't get a log from it,what now

[Broni]

Please, run F-Secure Online Scanner

• Disable your Antivirus program.
• Checkmark I have read and accepted the license terms.
• Click on Run Check button.
• Quick scan (recommended) option will come pre-checked. Don't change it.
• Click on Start button.
• When scan is done, in Step 3: Clean the files, leave all settings as they're.
• Click Next button.
• Click Full report... button.
• Copy report's content and paste it into your next reply.

[fred scuttle]

Scanning Report

Friday, June 22, 2012 00:16:49 - 00:21:42

Computer name: JOSHUA-PC
Scanning type: Quick scan
Target: System

No malware found

Statistics

Scanned:
Files: 4278
System: 4278
Not scanned: 0
Actions:
Disinfected: 0
Renamed: 0
Deleted: 0
Not cleaned: 0
Submitted: 0
Thank's

[Broni]

1. Update your Java version here: http://www.java.com/en/download/installed.jsp

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

2. Now, we need to remove old Java version and its remnants...

Download JavaRa to your desktop and unzip it.

• Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
• Accept any prompts.
• Do NOT post JavaRa log.

============================================

Your computer is clean

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following:

:OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[emptyjava]
[CLEARALLRESTOREPOINTS]
[Reboot]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot the PC when it is done
• Post resulting log.

2. Now, we'll remove all tools, we used during our cleaning process

Clean up with OTL:

• Double-click OTL.exe to start the program.
• Close all other programs apart from OTL as this step will require a reboot
• On the OTL main screen, press the CLEANUP button
• Say Yes to the prompt and then allow the program to reboot your computer.

If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

3. Make sure, Windows Updates are current.

4. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC) weekly.

8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. (Windows XP only) Run defrag at your convenience.

11. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

12. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

13. Please, let me know, how your computer is doing.

[fred scuttle]

Got a warning saying JavaRa.def can't be found when removing older version's

[Broni]

That's fine.
Go on with other steps.

[fred scuttle]

All processes killed
========== OTL ==========
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Joshua
->Temp folder emptied: 508381664 bytes
->Temporary Internet Files folder emptied: 127786108 bytes
->Java cache emptied: 31657 bytes
->Apple Safari cache emptied: 809984 bytes
->Flash cache emptied: 456 bytes

User: Public
->Temp folder emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 6493821 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 0 bytes
RecycleBin emptied: 953 bytes

Total Files Cleaned = 614.00 mb


[EMPTYFLASH]

User: All Users

User: Default
->Flash cache emptied: 0 bytes

User: Default User
->Flash cache emptied: 0 bytes

User: Joshua
->Flash cache emptied: 0 bytes

User: Public

Total Flash Files Cleaned = 0.00 mb


[EMPTYJAVA]

User: All Users

User: Default

User: Default User

User: Joshua
->Java cache emptied: 0 bytes

User: Public

Total Java Files Cleaned = 0.00 mb

Restore point Set: OTL Restore Point

OTL by OldTimer - Version 3.2.50.0 log created on 06222012_013904

Files\Folders moved on Reboot...
C:\Users\Joshua\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\TTD886HJ\bizo_multi[1].htm moved successfully.
C:\Users\Joshua\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\TTD886HJ\showthreadCAR2XC1L.htm moved successfully.
C:\Users\Joshua\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\SH72ZM6Q\partner[1].htm moved successfully.
C:\Users\Joshua\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\SH72ZM6Q\partner[2].htm moved successfully.
C:\Users\Joshua\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\Q7LDW1Z6\4773[1].htm moved successfully.
C:\Users\Joshua\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\Q7LDW1Z6\partner[1].htm moved successfully.
C:\Users\Joshua\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\AntiPhishing\ED8654D5-B9F0-4DD9-B3E8-F8F560086FDF.dat moved successfully.
C:\Users\Joshua\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\MSIMGSIZ.DAT moved successfully.

Registry entries deleted on Reboot...

[fred scuttle]

Thank you so much for all your help everything is running great now
You are a Diamond God bless you

[Broni]

Yes!!
Good luck and stay safe