Laptop Details:
Got the computer: Exactly 3 years ago
Model: Acer 532 Aspire
Running: Windows 7
Mozilla Version: 13.0
My I.T. Knowledge - ** NONE! **
>>> Backup: None (I know this is a HUGE no-no. But I couldn't afford the fees for online backup any longer, and don't know how else to do it as I can't afford the disks or the USB sticks)
I don't know if this is the right place to post. I recently have started having lag issues when typing, and also constant popup windows coming up, regardless of the popup blocker I have. They are annoying as they are the ones that you can't just shut down without having to click out of 4-6 windows. Also - when I open a new tab, even though the homepage is set to Google, it shows me a Messenger Plus search window. When I try typing in the top search bar on the actual task bar, after 2 characters - the curser automatically pops into the address bar.
Whenever I go to another page, I see a flickering bar scanning, at the bottom left of the page, what I'm doing, and it often drops me onto a Bigseekpro search window, or searchbee, so I have to go back and start again. I also often get the whole browser freezing and saying "Not responding" for a few seconds.
I also have Secunia PSI frequently gives me a message saying there are bad programmes....I don't even know where Secunia comes from!
I have uninstalled and re-installed Firefox but it's still happening, which makes me wonder if there is a lurgie in my system even though Malaware shows nothing in the scans I have done.
Can anyone help? Thanks in advance. Scans asked for in the stickie are below.
Nothing... Nothing at all. It ran... but gave no report.
DDS Log:
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UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
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DDS (Ver_2011-08-26.01)
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Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume2
Install Date: 18/06/2010 18:52:28
System Uptime: 14/06/2012 11:45:52 (4 hours ago)
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Motherboard: Acer | | Aspire 5332
Processor: Celeron(R) Dual-Core CPU T3100 @ 1.90GHz | uPGA-478 | 1895/200mhz
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==== Disk Partitions =========================
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C: is FIXED (NTFS) - 221 GiB total, 95.72 GiB free.
D: is CDROM ()
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==== Disabled Device Manager Items =============
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Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft Virtual WiFi Miniport Adapter
Device ID: {5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP\5&5A32BD4&0&01
Manufacturer: Microsoft
Name: Microsoft Virtual WiFi Miniport Adapter
PNP Device ID: {5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP\5&5A32BD4&0&01
Service: vwifimp
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==== System Restore Points ===================
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RP1177: 08/06/2012 02:10:30 - Windows Update
RP1178: 08/06/2012 22:09:43 - Windows Update
RP1179: 09/06/2012 00:27:24 - Windows Update
RP1180: 11/06/2012 11:30:42 - Windows Update
RP1181: 11/06/2012 17:27:44 - Sony PC Companion
RP1182: 11/06/2012 17:30:07 - Uninstalled Sony Ericsson Drivers
RP1183: 11/06/2012 17:30:28 - Installed Sony Ericsson Drivers
RP1184: 12/06/2012 00:28:47 - Windows Update
RP1185: 12/06/2012 14:28:52 - Windows Update
RP1186: 12/06/2012 17:28:43 - Uninstalled Sony Ericsson Drivers
RP1187: 12/06/2012 17:29:32 - Installed Sony Ericsson Drivers
RP1188: 12/06/2012 17:33:19 - Uninstalled Sony Ericsson Drivers
RP1189: 12/06/2012 17:33:47 - Installed Sony Ericsson Drivers
RP1190: 13/06/2012 00:37:39 - Windows Update
RP1191: 13/06/2012 10:48:22 - Windows Modules Installer
RP1192: 13/06/2012 10:49:30 - Windows Modules Installer
RP1193: 13/06/2012 10:50:53 - Windows Modules Installer
RP1194: 13/06/2012 10:52:07 - Windows Modules Installer
RP1195: 13/06/2012 10:52:34 - Windows Modules Installer
RP1196: 13/06/2012 10:53:15 - Windows Modules Installer
RP1197: 13/06/2012 14:13:09 - Windows Update
RP1198: 13/06/2012 16:00:32 - Installed QuickTime
RP1199: 13/06/2012 16:03:41 - Installed Java(TM) 7 Update 5 (64-bit)
RP1200: 13/06/2012 16:11:34 - Installed Java(TM) 7 Update 5
RP1201: 13/06/2012 17:22:47 - Windows Update
RP1202: 13/06/2012 22:11:08 - Windows Update
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==== Installed Programs ======================
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Update for Microsoft Office 2007 (KB2508958)
2007 Microsoft Office system
Acer Arcade Deluxe
Acer ePower Management
Acer eRecovery Management
Acer GameZone Console
Acer GridVista
Acer Registration
Acer ScreenSaver
Acer Updater
Adobe Flash Player 10 Plugin
Akamai NetSession Interface
Akamai NetSession Interface Service
Alice Greenfingers
Amazon MP3 Downloader 1.0.9
Amazonia
Apple Application Support
Apple Software Update
ArcSoft Magic-i Visual Effects 2
ArcSoft WebCam Companion 3
Ask Toolbar
Ask Toolbar Updater
Atheros Communications Inc.(R) AR81Family Gigabit/Fast Ethernet Driver
µTorrent
Audacity 1.3.12 (Unicode)
avast! Free Antivirus
Bing Bar
Carbonite
Chicken Invaders 2
Compatibility Pack for the 2007 Office system
Dairy Dash
Dream Day First Home
eBay Worldwide
Emerald Viewer 1.23.5.1636
ESET Online Scanner v3
eSobi v2
Facebook Video Calling 1.2.0.159
Farm Frenzy 2
First Class Flurry
Foxit Reader 5.0
Free Convert to DIVX AVI WMV MP4 MPEG Converter 5.8
Freecorder
Freecorder Toolbar
GIMP 2.6.11
Google Chrome
Google Talk Plugin
Google Toolbar for Internet Explorer
Google Update Helper
Granny In Paradise
HandBrake 0.9.6
Heroes of Hellas
HyperCam Toolbar
Identity Card
Java Auto Updater
Java(TM) 6 Update 31
Java(TM) 7 Update 5
Junk Mail filter update
K-Lite Codec Pack 4.0.0 (Full)
Launch Manager
Malwarebytes Anti-Malware version 1.61.0.1400
McAfee Security Scan Plus
Merriam Websters Spell Jam
Messenger Plus!
Microsoft Choice Guard
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Live Add-in 1.5
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Professional Hybrid 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Suite Activation Assistant
Microsoft Office Word MUI (English) 2007
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Sync Framework Runtime Native v1.0 (x86)
Microsoft Sync Framework Services Native v1.0 (x86)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Works
Mozilla Firefox 13.0 (x86 en-US)
Mozilla Maintenance Service
MSVCRT
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MyWinLocker
Norton Online Backup
NTI Backup Now 5
NTI Backup Now Standard
NTI Media Maker 8
PerformanceTest v7.0
Phoenix Viewer 1.5.1.373
Plusmedia_uk Toolbar
QuickTime
RealNetworks - Microsoft Visual C++ 2008 Runtime
RealPlayer
Realtek High Definition Audio Driver
Realtek USB 2.0 Card Reader
RealUpgrade 1.1
SecondLifeViewer2 (remove only)
Secunia PSI (2.0.0.3003)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596880) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597162) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2598041) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2597161) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Publisher 2007 (KB2596705) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2596917) 32-Bit Edition
Serif PagePlus X4
Serif PhotoPlus X3
Skype Click to Call
Skype™ 5.9
Snowglobe (remove only)
Sony Ericsson Update Engine
Sony Ericsson Update Service
Sony PC Companion 2.10.065
swMSM
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2687267) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Visual Studio 2008 x64 Redistributables
VLC media player 2.0.1
Welcome Center
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Mail
Windows Live Messenger
Windows Live Movie Maker
Windows Live Photo Gallery
Windows Live Sync
Windows Live Upload Tool
Windows Live Writer
Windows Media Player Firefox Plugin
Windows Movie Maker 2.6
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==== Event Viewer Messages From Past Week ========
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14/06/2012 11:49:58, Error: Service Control Manager [7023] - The Windows Defender service terminated with the following error: %%-2147024882
13/06/2012 22:12:00, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x8000ffff: Security Update for Windows 7 for x64-based Systems (KB2653956).
13/06/2012 17:23:55, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x8000ffff: Update for Windows 7 for x64-based Systems (KB2387530).
13/06/2012 17:23:52, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x8000ffff: Update for Windows 7 for x64-based Systems (KB2718704).
13/06/2012 17:23:51, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x8000ffff: Cumulative Security Update for ActiveX Killbits for Windows 7 for x64-based Systems (KB2618451).
13/06/2012 17:23:50, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x8000ffff: Update Rollup for ActiveX Killbits for Windows 7 for x64-based Systems (KB2695962).
13/06/2012 17:23:49, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x8000ffff: Update for Windows 7 for x64-based Systems (KB2679255).
13/06/2012 10:52:06, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Windows Internet Explorer 9 for Windows 7 for x64-based Systems.
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==== End Of File ===========================
Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
If you're stuck, or you're not sure about certain step, always ask before doing anything else.
Please refrain from running tools or applying updates other than those I suggest.
Never run more than one scan at a time.
Keep updating me regarding your computer behavior, good, or bad.
The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.
Please download ComboFix from Here, Here or Here to your Desktop.
**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
Never rename Combofix unless instructed.
Close any open browsers.
Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
Close any open browsers.
WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
Double click on combofix.exe & follow the prompts.
NOTE1. If Combofix asks you to install Recovery Console, please allow it. NOTE 2. If Combofix asks you to update the program, always do so.
When finished, it will produce a report for you.
Please post the "C:\ComboFix.txt"
**Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall
**Note 2for AVG and CA Internet Security (Total Defense Internet Security) users: ComboFix will not run until AVG/CA Internet Security is uninstalled as a protective measure against the anti-virus. This is because AVG/CA Internet Security "falsely" detects ComboFix (or its embedded files) as a threat and may remove them resulting in the tool not working correctly which in turn can cause "unpredictable results". Since AVG/CA Internet Security cannot be effectively disabled before running ComboFix, the author recommends you to uninstall AVG/CA Internet Security first.
Use AppRemover to uninstall it: http://www.appremover.com/
We can reinstall it when we're done with CF.
**Note 3: If you receive an error "Illegal operation attempted on a registery key that has been marked for deletion", restart computer to fix the issue.
**Note 4: Some infections may take some significant time to be cured. As long as your computer clock is running Combofix is still working. Be patient.
Make sure, you re-enable your security programs, when you're done with Combofix.
NOTE. If, for some reason, Combofix refuses to run, try one of the following:
1. Run Combofix from Safe Mode.
2. Delete Combofix file, download fresh one, but rename combofix.exe to your_name.exe BEFORE saving it to your desktop.
Do NOT run it yet.
Please download and run the below tool named Rkill (courtesy of BleepingComputer.com) which may help allow other programs to run.
There are 4 different versions. If one of them won't run then download and try to run the other one. Vista and Win7 users need to right click Rkill and choose Run as Administrator
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.
Just sending this from a friend's computer. We've had a power out on and off for the last 24 hours. So haven't been able to run the scan. We're told the power will stabilise again tomorrow. Hope so!
Also to let you know that as of Tuesday, I will be offline until Thursday as I have a family incident to sort out, and have to go away to sort it out....so please don't shut the thread! I will be back tomorrow with the scan results, and then on Thursday to run any other instructions.
I appreciate your help and patience. Thank you!!! )
)
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