[Inactive] Everything GONE??? Need Help!!! This is a biggie! Ahhhhh!
Hey guys and girls.
I have a big big big problem here.
Here's the issue.
I'm just using the computer as usual.... then suddenly, everything shuts down... after that.... I have no programs on the computer and NO FILES!!!
I can't search for anything and can't find anything.
What is going on?
AHHHH!!!
Haven't had any issues for a lonnng time....now... I guess this was a pretty major virus???
I've tried to get rid of the viruses using AVG and I guess they may be gone now... not sure. ( but I have 2 anti-virus working because the other one stopped working.)
I'm not good with computer so please , when you help me, go through things easily going from small step to small step.
I will follow each step and will report back.
I have to recover ALL files and ALL programs as I have my assignment due for class and need it in ASAP! ( if I don't get it in I will FAIL the class.... for real! )
This is really really important so I hope that someone really knowledgeable with computer can give me a hand as soon as possible.
Our security expert will be along soon as possible to help you.
New 8 core
Gigabyte GA-970A- D3 Full ATX Motherboard;AMD FX 8120 3.1Ghz; Corsair Vengeance 8GB Memory; 60GB SSD; 640GB WD; Geforce GT630 1GB Vid card; Windows 7 Professional 64 bit; Antec Three Hundred Mid tower
Built by Me!!
Are you able to boot into safe mode with networking? Try that and see if you can download and run at least malwarebytes. Also a small possibility you may see some files return in that mode.
Tap the F8 key while booting to get into safe mode and select "safe mode with networking" from the list of options you see.
I'm in safe mode now ( with networking) BUTTTT I can't get maleware bytes to run at all. I tried everything!! Can't see any files on this mode. ( nothings changed )
Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
If you're stuck, or you're not sure about certain step, always ask before doing anything else.
Please refrain from running tools or applying updates other than those I suggest.
Never run more than one scan at a time.
Keep updating me regarding your computer behavior, good, or bad.
The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.
Let's try to boot your computer using the Ultimate Boot CD for Windows (UBCD4win).
Please print this guide for future reference!
You will need a blank CD, a clean computer and a flash drive.
Please follow the steps below and let me know if you were successful. If you were unable to create the UBCD4win, please tell me what error messages you got and/or what steps you got hung up on.
Double-Click on the UBCD4Win.EXE that you just downloaded to your desktop.
Follow all of the instructions/prompts that come up.
NOTES:
Do not install to a folder with spaces in it's name.
Your Anti-Virus may report viruses or trojans when you extract UBCD4Win, these are "False-Positives." Read HERE for information regarding the files that normally trigger AV software.
2. Insert your XP CD with SP1/SP2/SP3 into a CD Rom drive
Double-Click on UBCD4WinBuilder.exe located in your C:\ubcd4win folder.
Click "I agree" to the Builders License.
Click NO to Search for Windows Installation Files
Make the following selections from the Main Screen that pops up:
Builder
Sourcepath to Windows installation files)
Enter the path to the drive where your XP CD is located.
You can click on the "..." button on the right to navigate to the path as well.
Custom: (include files and folders from this directory)
No information is necessary, leave blank.
Output: (C:\ubcd4win\BartPE)
Keep the defaultBartPE
Media output
Choose Create ISO image
Do not choose Burn to CD/DVD
Please note: If your XP install disc is SP1 then please .....
Disable- DComLaunch Service
Enable- LargeIDE Fix
This can be done by pressing the "Plugin" button and checking or unchecking the appropriate selections
Now plug your flashdrive back into your sick computer and follow the next instructions:
==========
:step3:
1. Restart Your sick Computer Using the UBCD4Win Disc That You Have Created
Insert the UBCD4Win disc in to one of your CD/DVD drives.
Restart your computer.
The computer should choose to boot from the UBCD4Win CD automatically. If it doesn't and you are asked if you want to boot from CD, then choose that option.
In the window that pops up select Launch The Ultimate Boot CD For Windows and press Enter.
It may take a little longer for the Desktop to appear than it does when you start your computer normally. Just let the process run itself until the desktop appears.
Once the desktop appears, you will receive a message asking: Do you want to start Network support?
Click on Yes if you want to use the PE environment to get online post your log and reply by way of an Ethernet connection.
You should now have a desktop that looks like this:
==========
:step4:
Single click My computer from your UBCD4W desktop to navigate to the Farbar Recovery Scan Tool you saved to your flash drive.
Double click on it to begin running the tool.
When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your next reply.
I've read the instructions. Just a bit unsure about what you mean by "clean" computer. I'm hoping to re-cover my files, not do a complete computer re-install. ( if possible) If you mean clean of viruses and maleware , I have no idea as I could not run the Maleware Bytes program ( AVG was run fully however)
Do I have a "clean" computer. I haven't been able to run my Maleware Bytes but have been able to run CCleaner fully. ( I hope that was a good idea... someone told me to do this BEFORE I came on this site )
Just letting you know so you have a better idea of what's been done and how that may effect the results.
Did you try to run other scans from the link provided by photolady?
You said you can't see anything on your computer so my idea was to take a look at your computer from an external source.
Well I couldn't do STEP #1: maleware bytes. So I stopped there and reported it to you.
Would you like me to go on to Step 2 / 3/ 4 that Photolady posted?
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-08-26.01)
.
Microsoft Windows XP Professional
Boot Device: \Device\HarddiskVolume1
Install Date: 4/30/2009 5:03:39 PM
System Uptime: 6/11/2012 1:58:30 PM (14 hours ago)
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Motherboard: Intel | | D865GKD
Processor: Intel(R) Pentium(R) 4 CPU 3.00GHz | WMT478/NWD | 2992/100mhz
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==== Disk Partitions =========================
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A: is Removable
C: is FIXED (NTFS) - 932 GiB total, 672.389 GiB free.
D: is CDROM ()
E: is CDROM (CDFS)
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==== Disabled Device Manager Items =============
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==== System Restore Points ===================
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RP403: 4/18/2012 1:47:48 PM - System Checkpoint
RP404: 4/19/2012 2:52:56 PM - System Checkpoint
RP405: 4/20/2012 2:14:04 AM - Software Distribution Service 3.0
RP406: 4/21/2012 3:50:11 AM - System Checkpoint
RP407: 4/22/2012 11:33:52 PM - System Checkpoint
RP408: 4/24/2012 2:26:22 AM - Software Distribution Service 3.0
RP409: 4/25/2012 3:37:39 AM - System Checkpoint
RP410: 4/26/2012 4:19:30 AM - System Checkpoint
RP411: 4/27/2012 2:27:56 AM - Software Distribution Service 3.0
RP412: 4/28/2012 2:55:13 AM - System Checkpoint
RP413: 4/29/2012 3:48:00 AM - System Checkpoint
RP414: 4/30/2012 4:44:00 AM - System Checkpoint
RP415: 5/1/2012 1:53:56 AM - Software Distribution Service 3.0
RP416: 5/2/2012 12:47:31 PM - System Checkpoint
RP417: 5/3/2012 10:47:47 PM - Software Distribution Service 3.0
RP418: 5/5/2012 3:41:03 AM - Software Distribution Service 3.0
RP419: 5/6/2012 11:17:52 AM - System Checkpoint
RP420: 5/7/2012 8:16:54 PM - System Checkpoint
RP421: 5/8/2012 8:33:51 PM - System Checkpoint
RP422: 5/10/2012 3:26:14 PM - System Checkpoint
RP423: 5/11/2012 1:57:51 AM - Software Distribution Service 3.0
RP424: 5/12/2012 10:01:01 AM - Software Distribution Service 3.0
RP425: 5/12/2012 10:13:52 AM - Software Distribution Service 3.0
RP426: 5/13/2012 12:18:14 PM - System Checkpoint
RP427: 5/14/2012 12:21:48 PM - System Checkpoint
RP428: 5/15/2012 2:38:08 AM - Software Distribution Service 3.0
RP429: 5/16/2012 9:27:15 PM - System Checkpoint
RP430: 5/17/2012 3:00:25 AM - Software Distribution Service 3.0
RP431: 5/18/2012 2:11:44 AM - Software Distribution Service 3.0
RP432: 5/19/2012 3:15:31 AM - System Checkpoint
RP433: 5/20/2012 4:06:36 AM - System Checkpoint
RP434: 5/21/2012 5:03:42 AM - System Checkpoint
RP435: 5/22/2012 3:00:27 AM - Software Distribution Service 3.0
RP436: 5/23/2012 11:55:01 AM - Software Distribution Service 3.0
RP437: 5/23/2012 12:29:43 PM - Software Distribution Service 3.0
RP438: 5/24/2012 1:20:11 PM - System Checkpoint
RP439: 5/25/2012 2:06:22 AM - Software Distribution Service 3.0
RP440: 5/26/2012 9:48:24 AM - System Checkpoint
RP441: 5/27/2012 3:16:58 PM - System Checkpoint
RP442: 5/28/2012 4:39:19 PM - System Checkpoint
RP443: 5/29/2012 2:24:57 AM - Software Distribution Service 3.0
RP444: 5/30/2012 3:37:37 AM - System Checkpoint
RP445: 5/31/2012 12:12:02 PM - System Checkpoint
RP446: 6/1/2012 1:34:56 AM - Software Distribution Service 3.0
RP447: 6/2/2012 4:40:59 PM - System Checkpoint
RP448: 6/4/2012 9:02:19 PM - System Checkpoint
RP449: 6/5/2012 10:52:35 AM - Software Distribution Service 3.0
RP450: 6/5/2012 11:00:57 AM - Software Distribution Service 3.0
RP451: 6/5/2012 11:04:13 AM - Software Distribution Service 3.0
RP452: 6/6/2012 2:51:03 AM - Installed AVG 2012
RP453: 6/6/2012 2:54:21 AM - Installed AVG 2012
.
==== Installed Programs ======================
.
1ClickDownloader
Acoustica Effects Pack
Acoustica Mixcraft 5
Active@ Hard Disk Monitor
Adobe AIR
Adobe Color Common Settings
Adobe ExtendScript Toolkit 2
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Adobe Reader 9.5.0
Adobe Setup
Adobe Shockwave Player 11
Amazon MP3 Downloader 1.0.9
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Ask Toolbar
Ask Toolbar Updater
Auslogics Disk Defrag
AVG 2012
AVG PC Tuneup
AVS Screen Capture version 2.0.1
AVS Update Manager 1.0
AVS Video Editor 6
AVS Video Recorder 2.4
AVS4YOU Software Navigator 1.4
Bing Bar
BitTorrent
Bonjour
BS.Player FREE
CCleaner
CCScore
Conduit Engine
Copernic Desktop Search - Home
Coupon Printer for Windows
CPUID CPU-Z 1.51
Data Lifeguard Diagnostic for Windows
DebugMode Wax 2.0
DivX Setup
Download Energy Toolbar
ESET Online Scanner v3
ESSBrwr
ESSCDBK
ESScore
ESSgui
ESSini
ESSPCD
ESSPDock
ESSSONIC
ESSTOOLS
essvatgt
F-Secure PSC Prerequisites
Facemoods Toolbar
fflink
Free-Youtube-Downloader
FrostWire 5.3.5
GIMP 2.6.11
GoodSync
Google Chrome
Google Earth Plug-in
Google Update Helper
GoToAssist Corporate
HD Tune 2.55
HiJackThis
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
ImageMixer VCD/DVD2 for OLYMPUS
Impression DVD SE
Intel(R) Extreme Graphics 2 Driver
Intel(R) Network Connections Drivers
Iomega HotBurn Pro
iPod PC Transfer 6.3
iTunes
jahPlayer
Java Auto Updater
Java(TM) 6 Update 29
Junk Mail filter update
kgcbaby
kgcbase
kgchday
kgchlwn
kgcinvt
kgckids
kgcmove
kgcvday
Kodak EasyShare software
LimeZilla
Loop Recorder
Malwarebytes' Anti-Malware
Maxtor Backup
Maxtor OneTouch III
MediaBar
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB2656370)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft Application Error Reporting
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Choice Guard
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft LifeCam
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office Live Add-in 1.5
Microsoft Office Outlook Connector
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Professional Plus 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft Software Update for Web Folders (English) 12
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Sync Framework Runtime Native v1.0 (x86)
Microsoft Sync Framework Services Native v1.0 (x86)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Miley Cyrus Screensaver
MobileMe Control Panel
Mozilla Firefox 12.0 (x86 en-US)
Mozilla Maintenance Service
MSVCRT
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
msxml4
MySpeed v3.6.3
netbrdg
Norton Security Scan
Notepad++
OfotoXMI
OLYMPUS Master
OpenLibraries
Opera 11.64
Panda ActiveScan 2.0
PCI SoftV92 Modem
Pinnacle Bender 32-bit
Pinnacle Studio AV/DV
Pinnacle Systems Commotion
PlayBryte
PriceGong 2.5.0
QuickTime
Safari
Seagate DiscWizard
Search Settings v1.2.3
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596880) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597162) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2598041) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2597161) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Publisher 2007 (KB2596705) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2596917) 32-Bit Edition
Security Update for Windows Internet Explorer 8 (KB2183461)
Security Update for Windows Internet Explorer 8 (KB2360131)
Security Update for Windows Internet Explorer 8 (KB2416400)
Security Update for Windows Internet Explorer 8 (KB2482017)
Security Update for Windows Internet Explorer 8 (KB2497640)
Security Update for Windows Internet Explorer 8 (KB2510531)
Security Update for Windows Internet Explorer 8 (KB2530548)
Security Update for Windows Internet Explorer 8 (KB2544521)
Security Update for Windows Internet Explorer 8 (KB2559049)
Security Update for Windows Internet Explorer 8 (KB2586448)
Security Update for Windows Internet Explorer 8 (KB2618444)
Security Update for Windows Internet Explorer 8 (KB2647516)
Security Update for Windows Internet Explorer 8 (KB2675157)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB972260)
Security Update for Windows Internet Explorer 8 (KB974455)
Security Update for Windows Internet Explorer 8 (KB976325)
Security Update for Windows Internet Explorer 8 (KB978207)
Security Update for Windows Internet Explorer 8 (KB981332)
Security Update for Windows Internet Explorer 8 (KB982381)
Security Update for Windows XP (KB923789)
Segoe UI
SFR
SHASTA
Shaw Secure
Simple Radio Recorder & Scheduler (jeff)
SIW version 2011.09.16
skin0001
SKINXSDK
Skype™ 5.9
Spelling Dictionaries Support For Adobe Reader 9
Spybot - Search & Destroy
staticcr
Stylizer
TeamViewer 4
tooltips
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office Outlook 2007 Help (KB957246)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2598290) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Update for Windows Internet Explorer 8 (KB968220)
Update for Windows Internet Explorer 8 (KB969497)
Update for Windows Internet Explorer 8 (KB973874)
Update for Windows Internet Explorer 8 (KB976662)
Update for Windows Internet Explorer 8 (KB976749)
Update for Windows Internet Explorer 8 (KB980182)
VC80CRTRedist - 8.0.50727.4053
VPRINTOL
WebFldrs XP
Windows Defender
Windows Driver Package - Pinnacle Systems (BENDER) Media (11/21/2005 2.0.19.0)
Windows Internet Explorer 8
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Family Safety
Windows Live Mail
Windows Live Messenger
Windows Live OneCare safety scanner
Windows Live Photo Gallery
Windows Live Sign-in Assistant
Windows Live Sync
Windows Live Upload Tool
Windows Live Writer
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Service Pack 3
WinSCP 4.3.6
WinZip 12.0
WIRELESS
Wisdom-soft Set up ScreenHunter 5.1 Free
Yontoo Layers Runtime 1.10.01
ZillaTube 4.4
.
==== End Of File ===========================
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