HP Photosmart Premier - No Internet?

[wynner1]

When attempting to email directly from software, error message "No connection to internet" appears. I have entered in the "Proxy" section under "General/Internet" portion of Preferences, the outgoing mail server and port assignments. Identical error appears after rebooting machine? Any suggestions?

thx

[jdc2000]

What e-mail software? Can you access web sites through a browser?

[wynner1]

No problem accessing websites - when asked for "Proxy" settings, I am using the same outgoing server/port as used by my Outlook program.

[SpywareDr]

Which email software?

[Welshjim]

wynner1 --
HP Photosmart Premier ?? That is a printer.
Assuming you mean you get the "No internet connection" message when sending an email from Outlook, is Outlook your default mail application? In IE go to Internet Options|Programs tab|Internet Connections section|click on "Set Programs".

[wynner1]

I receive the "no internet connection" when attempting to send directly out of the HP Photosmart package. I can select pictures from the HP Premier application and have them sent to my Outlook application where I can then send them outbound with no issues.

The trouble comes when attempting to use an "email shortcut" in the HP Premier program to directly send to the recipient. I had this issue once before when originally loading the program some years ago, I have since had to reload the software and can no longer remember how it was reconciled.

thx

[SpywareDr]

What are the settings for the "email shortcut" in the HP Premier program?

In other words, what does the "email shortcut" point to?

[wynner1]

I am attempting to send directly to my email address "xxxx.xxxx@verizon.net" per the instruction. I sense the issue is with the Proxy settings in the HP software but loading the outgoing mail server and port information does not seem to help. thx.

[SpywareDr]

If the default outgoing mail server (SMTP) port of 25 is not working, try port 587.

[Welshjim]

wynner1 --I probably still do not understand, but two ideas.
1) Uninstall and reinstall the printer or
2) If this started recently run a System Restore before the problem arose.