[RESOLVED] Com Crashes once everyday when i on it
Page 1 of 2 12 LastLast
Results 1 to 15 of 19

Thread: [RESOLVED] Com Crashes once everyday when i on it

  1. #1
    Join Date
    Jun 2006
    Posts
    97

    Resolved [RESOLVED] Com Crashes once everyday when i on it

    Hi,
    my com crashes at least once everyday since friday, i am guessing its hardware problem. How do i confirm which hardware is it?

    I am using AMD Athlon(tm)II X4 620 Processor 2.6GHz. 4096MB RAM, Windows 7 Home Premium 64-bit, SAPPHIRE 1GB 5770 DDR5 PCI-E, ASUS M4A77TD-PRO DDR3 MAINBOARD, WD 1TB BLACK 3.5" SATA2 HDD.

    Today i just got this error message,

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 3b
    BCP1: 00000000C0000005
    BCP2: FFFFF80002ED77A6
    BCP3: FFFFF8800616D0B0
    BCP4: 0000000000000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\041512-23977-01.dmp
    C:\Users\Sylvester\AppData\Local\Temp\WER-37003-0.sysdata.xml

  2. #2
    Join Date
    Apr 2000
    Location
    Friern Barnet, London, England
    Posts
    46,565
    We need more info than that. Are you doing anything in particular when you get the blue screen, or is it entirely random?

    Try testing the memory, using MemTest86 and Windows Memory Diagnostic. Download UBCD and burn it to CD, it has all the memory testing utilities on it plus many more useful tools besides. All you have to do is to boot up with the disc in the drive, select the utility that you want to use, and it will run.

    Ultimate Boot CD

    You may find these instructions helpful for burning the UBCD .iso file to disc:

    How can I write (burn) ISO files to CD or DVD?
    Nick.

  3. #3
    Join Date
    Jun 2006
    Posts
    97
    erm, it juz crashes aft 1 min of booting up, and i need to hard restart before it can run normally.

  4. #4
    Join Date
    Feb 2000
    Location
    Idaho Falls, Idaho, USA
    Posts
    18,063
    Also, see if BlueScreenView provides any additional information.

    http://www.nirsoft.net/utils/blue_screen_view.html

  5. #5
    Join Date
    Apr 2005
    Location
    Maryland, USA
    Posts
    17,806
    Have you tried a System Restore back to last Thursday?

  6. #6
    Join Date
    Jun 2006
    Posts
    97
    i tried restoring, but it still dun work. i never switch on my com yesterday, now when i just switch it on, my com is unable to start, and windows is running startup repair.

  7. #7
    Join Date
    Feb 2000
    Location
    Idaho Falls, Idaho, USA
    Posts
    18,063
    i never switch on my com yesterday
    What "com" device are we talking about? Make and model would be helpful.

    Did you try running BlueScreenView?

    Have you tried testing the memory and the hard drive using the test utility programs on the Ultimate Boot CD?

    More information is still needed to diagnose your problem.

  8. #8
    Join Date
    Jun 2006
    Posts
    97
    sorry, my "com" referrered to my desktop, i tried the. bluescreenview the previous day but i am not sure whether the files can be deleted, i just managed to switch on my desktop. and i am running the memory diagnostic. what should i do after the test?

  9. #9
    Join Date
    Feb 2000
    Location
    Idaho Falls, Idaho, USA
    Posts
    18,063
    "com" = computer

    What results did BlueScreenView give you? Re-run it and post the results here.

    Run the memory diagnostics for at least 20-30 minutes or for one complete cycle of the memory. See if any errors are found. Post the results here.

    If the memory diagnostics don't show any errors, run the manufacturer's hard drive diagnostics. If you don't know which manufacturer made your hard drive, post hard drive model from Device Manager here, or try the Seagate Seatools disgnostics. Post any results here.

  10. #10
    Join Date
    Jun 2006
    Posts
    97
    Crash 1
    ==================================================
    Dump File : 041512-23977-01.dmp
    Crash Time : 4/15/2012 11:30:51 PM
    Bug Check String : SYSTEM_SERVICE_EXCEPTION
    Bug Check Code : 0x0000003b
    Parameter 1 : 00000000`c0000005
    Parameter 2 : fffff800`02ed77a6
    Parameter 3 : fffff880`0616d0b0
    Parameter 4 : 00000000`00000000
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+705c0
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7600.16841 (win7_gdr.110622-1503)
    Processor : x64
    Crash Address : ntoskrnl.exe+705c0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\041512-23977-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7600
    Dump File Size : 262,144
    ==================================================

    Crash 2
    ==================================================
    Dump File : 011612-45567-01.dmp
    Crash Time : 1/16/2012 11:35:47 PM
    Bug Check String :
    Bug Check Code : 0x00000116
    Parameter 1 : fffffa80`05d834e0
    Parameter 2 : fffff880`03da245c
    Parameter 3 : 00000000`00000000
    Parameter 4 : 00000000`00000002
    Caused By Driver : dxgkrnl.sys
    Caused By Address : dxgkrnl.sys+5d000
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+705c0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\011612-45567-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7600
    Dump File Size : 821,624
    ==================================================

    Crash 3
    ==================================================
    Dump File : 060911-15100-01.dmp
    Crash Time : 6/9/2011 10:54:03 PM
    Bug Check String :
    Bug Check Code : 0x00000124
    Parameter 1 : 00000000`00000000
    Parameter 2 : fffffa80`04c72038
    Parameter 3 : 00000000`00000000
    Parameter 4 : 00000000`00000000
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+4a5ebc
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7600.16841 (win7_gdr.110622-1503)
    Processor : x64
    Crash Address : ntoskrnl.exe+4a5ebc
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\060911-15100-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7600
    Dump File Size : 262,144
    ==================================================

    Crash 4
    ==================================================
    Dump File : 032211-17596-01.dmp
    Crash Time : 3/22/2011 10:29:02 PM
    Bug Check String :
    Bug Check Code : 0x00000124
    Parameter 1 : 00000000`00000000
    Parameter 2 : fffffa80`04dca038
    Parameter 3 : 00000000`00000000
    Parameter 4 : 00000000`00000000
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+4a61cc
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7600.16841 (win7_gdr.110622-1503)
    Processor : x64
    Crash Address : ntoskrnl.exe+4a61cc
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\032211-17596-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7600
    Dump File Size : 262,144
    ==================================================

    Crash 5
    ==================================================
    Dump File : 031611-21372-01.dmp
    Crash Time : 3/16/2011 8:51:09 PM
    Bug Check String :
    Bug Check Code : 0x00000116
    Parameter 1 : fffffa80`03f734e0
    Parameter 2 : fffff880`0486c69c
    Parameter 3 : 00000000`00000000
    Parameter 4 : 00000000`00000002
    Caused By Driver : dxgkrnl.sys
    Caused By Address : dxgkrnl.sys+5d000
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+70740
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\031611-21372-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7600
    Dump File Size : 558,760
    ==================================================

    the memory diagnostics shows no error, i am running the manufacturer's hard drive diagnostics now.

  11. #11
    Join Date
    Apr 2000
    Location
    Sheboygan, WI
    Posts
    53,392
    Blue Screen Error 0x3b SYSTEM_SERVICE_EXCEPTION
    http://answers.microsoft.com/en-us/w...3-1fda74a7315e

    Where did you get you video drivers?

  12. #12
    Join Date
    Apr 2000
    Location
    Friern Barnet, London, England
    Posts
    46,565
    I'd normally put different Stop Errors like that down to faulty memory. But in this case, I think the video drivers could be the culprit, as Train alluded to. Especially as your RAM jhas checked out OK.

    It might be worth running in Safe Mode for a while and seeing if it is stable there. If it is, then graphics drivers would be the number one suspect.
    Nick.

  13. #13
    Join Date
    Jun 2006
    Posts
    97
    i ran the manufacturer's hard drive diagnostics and it shows no problem on my hdd. anyway i got my video driver from the sapphire radeon website. i did what the link says, but the version of the driver is still the same after i reinstall it.

  14. #14
    Join Date
    Apr 2000
    Location
    Sheboygan, WI
    Posts
    53,392
    Sapphire Radeon HD 5770 1GB DDR5 PCIe
    That is AMD GPU so get the drivers from
    http://support.amd.com/us/gpudownload/Pages/index.aspx

    I see a release date of 3/28/2012.

  15. #15
    Join Date
    Jun 2006
    Posts
    97
    hey guys, i took out the graphic card and have brush clean, reinstalled the driver. it seems the problem is gone for now. thanks for all you help! the computer have not crash for today, i will see how it goes, anyway, regarding the other test report, am i suppose to delete any of the files?

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •