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April 10th, 2012, 12:50 PM
#1
[RESOLVED] NEW COMPUTER LEMON??
Hewlett-Packard h8-1214
System Serial Number: 4CE20106N4
Asset Tag: 4CE20106N4
Enclosure Type: Desktop3.30 gigahertz AMD FX-6100 Six-Core
No memory cache
64-bit ready
Multi-core (3 total)
Hyper-threaded (6 total) Board: Gigabyte 2AC8 1.2
Bus Clock: 200 megahertz
BIOS: AMI Ang_711 11/01/2011
Windows 7 Home Premium (x64) Service Pack 1 (build 7601)
Install Language: English (United States)
System Locale: English (United States)
Installed: 4/5/2012 9:56:13 AM
====================================================
Well, having purchased the above on the 5th of this month and already seeing problems, maybe I'll absorb the 15% restocking fee and return to Best Buy asap...but wanted to check here first...
found a "Windows has recovered from an unexpected shutdown" message just now, leaving me at the setup screen with nothing further possible except to force off using the on/off button.
HP is already scheduled to call me today at 5 PM PDT for a complete system recovery...maybe wasting my time considering the track record so far? This is supposed to be the biggest and best thus far--$850 to attest to that of my hard-earned money -- 10 GB RAM and six-core processor!
Mouse cursor is also weird, kind of going where it wants to go, when it wants...
Should I at least do a malwarebytes scan? I have the free version of AVAST installed with no reports of any problems...
Next move?
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April 10th, 2012, 01:45 PM
#2
Look into scheduled task, usually some add on from HP in there causes weird problems.
Been know to kill a dozen or so problem causers.
Overall, not a bad looking machine.
http://h10025.www1.hp.com/ewfrf/wc/d...c03154290#N150
I think it would be worth salvaging.
Did you use the Norton's removal tool? The normal uninstall leaves tons of trouble causing junk behind.
https://www-secure.symantec.com/nort...edirect_pubweb
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April 10th, 2012, 02:09 PM
#3
UH OH
Train...
Thank you!
I now have graduated to the BSOD with the following message, FWIW:
"A problem has been detected and Windows has been shut down to prevent damage to your computer.
IRQL_NOT_ LESS_OR_EQUAL
Technical info:
***STOP: 0x0000000A (0xFFFFF6FB82200E70, 0x0000000000000000, 0000000000000000, 0xFFFFF80002D0C75A)
collecting data for crash dump..."
I did not, unfortunately, use the removal tool -- uninstalled through Control Panel :/ Is it too late to salvage? Will the sys start in Safe Mode so I can still use the removal tool?
OTHER INFO:
Malwarebytes quick scan revealed no malicious items.
I had installed all the recommended updates through the Windows Update page.
I hope I haven't inherited an expensive doorstop :/ Wait for the 5 PM call from HP to recover and reinstall the entire computer?
Help.
sbuxman
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April 10th, 2012, 02:24 PM
#4
Yes, you can run the Norton's tool anytime.
I would let them square it away.
0x0000007f is likely memory related errors.
The most common causes of a STOP 0x7F are:
Low-level hardware corruption, such as corrupt memory (RAM)
Mismatched memory modules
A malfunctioning motherboard
0x0000000A gives:
STOP 0x0000000A, 0x000000A (Parameter 1, Parameter 2, Parameter 3, Parameter 4) IRQL_NOT_LESS_OR_EQUAL
The address of memory that was incorrectly accessed
The interrupt request level (IRQL) that was required
The type of operation, read-0, write-1
The address of the instruction itself
Let them check it out is what I suggest. They may RMA it on the spot
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April 10th, 2012, 02:33 PM
#5
UH OH
OK, thanks Train...
BTW, do you think all these problems...corruption, memory, et al...were caused by not using the Norton removal tool, or were these issues in-the-box, so to speak, before I ever turned it on for the first time?
Just curious, how could the removal tool be used if I can't even access the desktop using the mouse and keyboard?
sbuxman
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April 10th, 2012, 03:17 PM
#6
If you can not use the mouse and keyboard. Even in Safe mode, let them fix the rig.
Yes, the removal tool will run in Safe Mode, but right now I am thinking a possible hardware problem is/maybe the cause.
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April 11th, 2012, 10:16 AM
#7
And all the junkware they load on to new computers is another possible cause. I'd give this a go on it:
PC Decrapifier
Nick.
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April 19th, 2012, 09:11 AM
#8
REFUND
Well, decided to return the HP to Best Buy and got a full refund...waiting for the new DELL to arrive any day now...))
Thanks, Train and SuperSparks
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April 19th, 2012, 10:11 AM
#9
You're very welcome. I hope you like your new computer better
Nick.
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April 19th, 2012, 10:12 AM
#10
That works too.
Why I build my own computers, sure cuts down on the hassles.
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April 22nd, 2012, 06:27 PM
#11
NORTON REMOVAL TOOL
Following up using the Norton removal tool suggested in Train's message #2, a friend of mine with a very similar HP desktop, except for AMD in place of Intel, has Norton popping up all the time, so I'd like to remove it...never installed, but always the reminders.
I just uninstalled McAfee Security Center (and then ran McAfee's removal tool) per Photolady with great results on my new DELL system -- so I could install Microsoft Essentials, now I'd like to rid my friend's system of the Norton crap. Do I need to uninstall Norton first through Control Panel before using the removal tool as I did for McAfee? I hope not, b/c that may have contributed to all the problems I had with the new HP, which I ultimately returned to Best Buy.
Thanks for helping!
sbuxman
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April 22nd, 2012, 09:58 PM
#12
uninstall Norton first through Control Panel before using the removal tool as I did for McAfee?
I do. And it has always worked for me.
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