[RESOLVED] NEW COMPUTER LEMON??

[sbuxman]

Hewlett-Packard h8-1214
System Serial Number: 4CE20106N4
Asset Tag: 4CE20106N4
Enclosure Type: Desktop3.30 gigahertz AMD FX-6100 Six-Core
No memory cache
64-bit ready
Multi-core (3 total)
Hyper-threaded (6 total) Board: Gigabyte 2AC8 1.2
Bus Clock: 200 megahertz
BIOS: AMI Ang_711 11/01/2011
Windows 7 Home Premium (x64) Service Pack 1 (build 7601)
Install Language: English (United States)
System Locale: English (United States)
Installed: 4/5/2012 9:56:13 AM

====================================================

Well, having purchased the above on the 5th of this month and already seeing problems, maybe I'll absorb the 15% restocking fee and return to Best Buy asap...but wanted to check here first...

found a "Windows has recovered from an unexpected shutdown" message just now, leaving me at the setup screen with nothing further possible except to force off using the on/off button.

HP is already scheduled to call me today at 5 PM PDT for a complete system recovery...maybe wasting my time considering the track record so far? This is supposed to be the biggest and best thus far--$850 to attest to that of my hard-earned money -- 10 GB RAM and six-core processor!

Mouse cursor is also weird, kind of going where it wants to go, when it wants...

Should I at least do a malwarebytes scan? I have the free version of AVAST installed with no reports of any problems...

Next move?

[Train]

Look into scheduled task, usually some add on from HP in there causes weird problems.
Been know to kill a dozen or so problem causers.

Overall, not a bad looking machine.
http://h10025.www1.hp.com/ewfrf/wc/d...c03154290#N150

I think it would be worth salvaging.
Did you use the Norton's removal tool? The normal uninstall leaves tons of trouble causing junk behind.
https://www-secure.symantec.com/nort...edirect_pubweb

[sbuxman]

Train...

Thank you!

I now have graduated to the BSOD with the following message, FWIW:

"A problem has been detected and Windows has been shut down to prevent damage to your computer.

IRQL_NOT_ LESS_OR_EQUAL

Technical info:

***STOP: 0x0000000A (0xFFFFF6FB82200E70, 0x0000000000000000, 0000000000000000, 0xFFFFF80002D0C75A)
collecting data for crash dump..."

I did not, unfortunately, use the removal tool -- uninstalled through Control Panel :/ Is it too late to salvage? Will the sys start in Safe Mode so I can still use the removal tool?

OTHER INFO:

Malwarebytes quick scan revealed no malicious items.

I had installed all the recommended updates through the Windows Update page.

I hope I haven't inherited an expensive doorstop :/ Wait for the 5 PM call from HP to recover and reinstall the entire computer?

Help.

sbuxman

[Train]

Yes, you can run the Norton's tool anytime.

I would let them square it away.

0x0000007f is likely memory related errors.

The most common causes of a STOP 0x7F are:

Low-level hardware corruption, such as corrupt memory (RAM)
Mismatched memory modules
A malfunctioning motherboard

0x0000000A gives:
STOP 0x0000000A, 0x000000A (Parameter 1, Parameter 2, Parameter 3, Parameter 4) IRQL_NOT_LESS_OR_EQUAL

The address of memory that was incorrectly accessed
The interrupt request level (IRQL) that was required
The type of operation, read-0, write-1
The address of the instruction itself


Let them check it out is what I suggest. They may RMA it on the spot

[sbuxman]

OK, thanks Train...

BTW, do you think all these problems...corruption, memory, et al...were caused by not using the Norton removal tool, or were these issues in-the-box, so to speak, before I ever turned it on for the first time?

Just curious, how could the removal tool be used if I can't even access the desktop using the mouse and keyboard?

sbuxman

[Train]

If you can not use the mouse and keyboard. Even in Safe mode, let them fix the rig.

Yes, the removal tool will run in Safe Mode, but right now I am thinking a possible hardware problem is/maybe the cause.

[SuperSparks]

And all the junkware they load on to new computers is another possible cause. I'd give this a go on it:

PC Decrapifier

[sbuxman]

Well, decided to return the HP to Best Buy and got a full refund...waiting for the new DELL to arrive any day now...))

Thanks, Train and SuperSparks

[SuperSparks]

You're very welcome. I hope you like your new computer better

[Train]

That works too.

Why I build my own computers, sure cuts down on the hassles.

[sbuxman]

Following up using the Norton removal tool suggested in Train's message #2, a friend of mine with a very similar HP desktop, except for AMD in place of Intel, has Norton popping up all the time, so I'd like to remove it...never installed, but always the reminders.

I just uninstalled McAfee Security Center (and then ran McAfee's removal tool) per Photolady with great results on my new DELL system -- so I could install Microsoft Essentials, now I'd like to rid my friend's system of the Norton crap. Do I need to uninstall Norton first through Control Panel before using the removal tool as I did for McAfee? I hope not, b/c that may have contributed to all the problems I had with the new HP, which I ultimately returned to Best Buy.

Thanks for helping!

sbuxman

[Train]

uninstall Norton first through Control Panel before using the removal tool as I did for McAfee?

I do. And it has always worked for me.