April 8th, 2012, 06:36 PM
That sounds like a hard drive issue to me. The diagnostics may not see the drive if is failing.
April 8th, 2012, 10:31 PM
Thanks jdc, I figured that too. I have sent him an email and told him what is/was our conclusion. I also told him since the computer is under warranty that he should contact Toshiba.
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