Refurb and BSODs
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Thread: Refurb and BSODs

  1. #1
    Join Date
    Jul 2001
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    Chicago
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    Refurb and BSODs

    Hi all.
    I bought a refurb Dell Laptop Inspiron m5010 and have been having BSOD issues starting about a week after I got it.
    They seem to happen at random times and often with very little going on in the way of processor activity. I can run a DirectX9 game fine and then it will crash while I'm using notepad, for example.
    I ran memtest86+ overnight and it passed.

    The BSODs are always changing, too.
    IRQL_NOT_LESS_OR_EQUAL
    SYSTEM_SERVICE_EXCEPTION
    PAGE_FAULT_IN_NONPAGED_AREA
    are the last 3, there are also:
    KMODE_EXCEPTION_NOT_HANDLED
    DRIVER_IRQL_NOT_LESS_OR_EQUAL
    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
    IRQL_GT_ZERO_AT_SYSTEM_SERVICE
    that have come up recently.

    Since I have started getting the BSODs, I've run windows update religiously, updated the motherboard BIOS, and the videocard drivers.

    What's my next step? I'm probably still under warranty but I'd rather not send it back if I can avoid it.

    Windows 7 Home Premium 64-bit
    ___________________________________________

    I'm a cinematographer and director of photography in Milwaukee.
    I use Windows, OSX, and 40 TB of storage to tell stories with my
    Sony FS7 | Panasonic GH4 | 5D mark III
    Find me on Google + | Facebook | Twitter

  2. #2
    Join Date
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    Run Windows Memory Diagnostic as well as MemTest:

    Windows Memory Diagnostic

    Those different Stop errors are very highly suggestive of RAM issues, and sometimes one test will pick up things that the other does not.
    Nick.

  3. #3
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    Just finished running the first pass of the standard and the first pass of the extended tests with no errors. I'll let it go overnight again.
    Windows Memory Diagnostic did warn me that it would only test the first 4GB. There is a total of 4GB installed on this system.
    ___________________________________________

    I'm a cinematographer and director of photography in Milwaukee.
    I use Windows, OSX, and 40 TB of storage to tell stories with my
    Sony FS7 | Panasonic GH4 | 5D mark III
    Find me on Google + | Facebook | Twitter

  4. #4
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    WMD ran overnight and still came up no errors as of 11am.
    ___________________________________________

    I'm a cinematographer and director of photography in Milwaukee.
    I use Windows, OSX, and 40 TB of storage to tell stories with my
    Sony FS7 | Panasonic GH4 | 5D mark III
    Find me on Google + | Facebook | Twitter

  5. #5
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    Location
    Albuquerque, NM USA
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    ProfessorU--Have you looked in Event Viewer for error messages timestamped when the BSOD's have occurred?
    Jim
    WIN7 Ultimate SP1 64bit, IE 11, NTFS,
    cable, MS Security Essentials, Windows 7 firewall

  6. #6
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    Looking at those Stop errors, it is just screaming at me that it is memory related. I think the next thing I would try is to remove the memory modules and then reseat them again. While you are at it, gently clean the contacts on the modules with a pencil eraser. I'm thinking that there could be some intermittent bad contact here.
    Nick.

  7. #7
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    No crashes so far in the month of May. Odd since I was getting more than one a day for awhile.
    There is a correlation in event viewer. I get an application error
    source:STacSV event ID: 65535 task category: none
    and this could by caused by the BSOD, not necessarily the other way around, right?

    but some instances of the same error didn't result in BSODs.

    I will probably avoid taking out screws until I get another error. Sleeping dogs and all...
    ___________________________________________

    I'm a cinematographer and director of photography in Milwaukee.
    I use Windows, OSX, and 40 TB of storage to tell stories with my
    Sony FS7 | Panasonic GH4 | 5D mark III
    Find me on Google + | Facebook | Twitter

  8. #8
    Join Date
    Apr 2000
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    Friern Barnet, London, England
    Posts
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    If you haven't done so already, scan the computer with this:

    Malwarebytes

    There is a slight possibility of that event being caused by malware.
    Nick.

  9. #9
    Join Date
    Apr 2005
    Location
    Maryland, USA
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    If it came with a warranty, ask them to send you a replacement.

    If it didn't, try using Windows' "System Restore" to roll Windows back to a previous state when your computer was functioning correctly:
    Microsoft.com > System Restore > Windows 7
    http://windows.microsoft.com/en-US/w...System-Restore

    If that doesn't work, try a repair install:
    How to Do a Repair Install to Fix Windows 7
    http://www.sevenforums.com/tutorials...r-install.html

  10. #10
    Join Date
    May 2011
    Location
    England
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    Quote Originally Posted by ProfessorU View Post
    No crashes so far in the month of May. Odd since I was getting more than one a day for awhile.
    There is a correlation in event viewer. I get an application error
    source:STacSV event ID: 65535 task category: none
    and this could by caused by the BSOD, not necessarily the other way around, right?

    but some instances of the same error didn't result in BSODs.

    I will probably avoid taking out screws until I get another error. Sleeping dogs and all...
    To view information about blue screen errors try Blue Screen View,
    (it's a free app):
    http://www.nirsoft.net/utils/blue_screen_view.html

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