Hi all, I offered to fix this lady's computer but it has me stumped.

Shortly after the welcome screen, the whole screen goes blank. I am not talking about the infamous blue screen of death. This one has no errors or codes written on it. Just a blue background and mouse cursor.

I can hit CTRL ALT DEL to get the task manager to come up though. Then I go to file>new task and typed in "explorer" It says explorer is not found. So I type in C:\WINDOWS\explorer and that's not found either. I think I also tried C:\WINDOWS\explorer.exe and got the same result.

Booting into safe mode does the same thing except the screen is black instead of blue. And it says safe mode in all the corners. But still no icons, not task bar, no start button. Just a lonely mouse cursor.

It's a Dell Dimension 2350 running Windows XP home and of course the lady who owns it has no idea where the recovery disks are.