IE7 will not connect and freezes up
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Thread: IE7 will not connect and freezes up

  1. #1
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    IE7 will not connect and freezes up

    I don't know why I decided to try IE7 again today. It was a big mistake. It had worked well in the past, but not now. I click on the IE shortcut and it goes to the IE7 window and shows that it is connecting, but it never does and then it freezes.

    It stays there and nothing loads. I can't get out unless I restart pc. Have tried reinstalling. That's ok, I can use my Yahoo and Firefox browsers. But it bugs me because I can't figure out what is wrong. Thanks for any ideas you may have. If not, that's ok too.
    Last edited by KevinB11; February 22nd, 2008 at 05:19 PM. Reason: want to remove attached image

  2. #2
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    How is your computer security/cleaning department?

  3. #3
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    Quote Originally Posted by Broni
    How is your computer security/cleaning department?
    I'm sure my question has been asked probably a hundred times and then some. I did do a little searching myself, but thought I would come here hoping for a quick fix from someone that has experienced those problems before with IE7.

    To answer your question though I have Zone Alarm as my firewall. I also use ATF Cleaner, CCleaner, EasyCleaner, and use my browsers Tools to delete trash right after I have used the internet. I try to keep everything clean at all times.

    Also I ran HighjackThis. It was clean. I ran a virus scan with Avast and used SuperAntiSpyware, Ad-Aware 2007, and Spybot just to make sure they didn't pick up anything. The last thing I did was to run the Sytem File Checker. Anyway everything looks clean.

    I don't have to use IE7, but it irritates me because I don't know what's wrong. I like to fix things if possible. Have never had any problems using IE in the past. Any other suggestions?

  4. #4
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    KevinB12--I assume you checked your internet connection in IE Tools|Internet Options|Connections tab.
    http://www.bleepingcomputer.com/foru...hp/t70410.html
    Problems with both IE6 and IE7 can be caused by Windows Update 942615. A fix is offered here
    http://support.microsoft.com/kb/946627
    It may be possible that your Winsock has become corrupt.
    http://cexx.org/lspfix.htm
    Here is a fix for that.
    http://www.cexx.org/lspfix.zip
    Jim
    WIN7 Ultimate SP1 64bit, IE 11, NTFS,
    cable, MS Security Essentials, Windows 7 firewall

  5. #5
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    Welshjim, I really thought after checking all those possible fixes one would work. Well, nothing worked. Everything checked out ok with my pc. I appreciate the attempt though. To me it's one of those mysteries. And IE is also a sorry browser. Microsoft needs to get on the stick and make something that will perform as well as Firefox and some other good browsers out there. IE7 has also worked for me in the past. Not sure what happened this time. I also uninstalled and reinstalled it just to make sure of the installation. Thanks.

  6. #6
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    Try one more thing, instead of reinstalling.
    Go Tools>Internet Options>Advanced tab, and click on Reset button.
    Restart computer.

  7. #7
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    Broni, no go. Reset didn't work either. And just when I wanted to close out IE, everything froze up as before. Couldn't close any windows so had to restart pc as usual. IE is sick. It's trash. Thanks anyway.

  8. #8
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    I don't use IR, either, but I understand you being upset, because something doesn't work.
    Would you mind posting HJT log anyway?

  9. #9
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    HijackThis Log

    Looks clean to me.
    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 2:54:04 PM, on 2/24/2008
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16608)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\ZoneLabs\vsmon.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
    C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
    C:\Program Files\Alwil Software\Avast4\ashServ.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
    C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
    C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
    C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
    C:\Program Files\2Wire\2PortalMon.exe
    C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
    C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    C:\PROGRA~1\Yahoo!\browser\ycommon.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Yahoo!\browser\ybrowser.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cust...search/ie.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/cust.../www.yahoo.com
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
    O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_12_0.dll
    O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Smart Web Printing\hpswp_printenhancer.dll
    O2 - BHO: HP Print Clips - {053F9267-DC04-4294-A72C-58F732D338C0} - C:\Program Files\HP\Smart Web Printing\hpswp_framework.dll
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\Yahoo!\Common\yiesrvc.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_04\bin\ssv.dll
    O2 - BHO: SidebarAutoLaunch Class - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - C:\Program Files\Yahoo!\browser\YSidebarIEBHO.dll
    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
    O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_12_0.dll
    O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
    O4 - HKLM\..\Run: [YBrowser] C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
    O4 - HKLM\..\Run: [IPInSightMonitor 01] "C:\Program Files\SBC Yahoo!\Connection Manager\IP InSight\IPMon32.exe"
    O4 - HKLM\..\Run: [2wSysTray] C:\Program Files\2Wire\2PortalMon.exe
    O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_04\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_04\bin\ssv.dll
    O9 - Extra button: HP Clipbook - {58ECB495-38F0-49cb-A538-10282ABF65E7} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
    O9 - Extra button: AT&T Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\Yahoo!\Common\yiesrvc.dll
    O9 - Extra button: HP Smart Select - {700259D7-1666-479a-93B1-3250410481E8} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
    O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O14 - IERESET.INF: START_PAGE_URL=http://www.emachines.com
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper20073151.dll
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/micr...?1203864330031
    O16 - DPF: {D18F962A-3722-4B59-B08D-28BB9EB2281E} (PhotosCtrl Class) - http://photos.yahoo.com/ocx/us/yexplorer1_9us.cab
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
    O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
    O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
    O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
    O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
    O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
    O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
    O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE

    --
    End of file - 7143 bytes
    Attached Files Attached Files
    Last edited by KevinB11; February 24th, 2008 at 05:11 PM.

  10. #10
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    KevinB11--If you are a glutton for reading here are suggestions from Google.
    http://www.google.com/search?sourcei...&q=ie7+freezes
    Or you might be able to uninstall IE7.
    What browser were you using before you installed IE7? If IE6, you should be able to revert to IE6 by going to Control Panel|Add/Remove. Look under Windows|highlight|Click Remove.
    Now, you may have had a faulty installation of IE7, so if you want to try again, do so but follow the suggestions here to maximize the chances of success.
    http://www.ie-vista.com/known_issues.html
    Last edited by Welshjim; February 24th, 2008 at 07:09 PM.
    Jim
    WIN7 Ultimate SP1 64bit, IE 11, NTFS,
    cable, MS Security Essentials, Windows 7 firewall

  11. #11
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    Got IE7 to work.

    Not sure exactly which repair fixed it, maybe several. I repaired the TCP/IP and the Winsock with WinsockxpFix. I also noticed in my Services that DNS Client was disabled. I started it and set it to automatic. Hope that's right. And flushed the DNS cache. Also reset Internet Explorer settings. Anyway I am glad to get it working. Thanks for the help Welshjim and Broni.

  12. #12
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    That's good news

    BTW...The log IS clean.

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