I got that message from Norton after being unable to print anything. I uninstalled the printer (HP Deskjet 720C) and when i tried to install it again it reported Error 38 and that was unable to update .ini file. I went into WIN.INI and discover many checked entries HDFDJC14.DRV. I don't know what to do to resolve that. If somebody could help... my husband will be very impress with me! Thanks.