The Mouse Does Not Work

[pipercub]

Dell Dimension E310
Windows XP Pro
4 GHz memory
Intel Duel Core 3.00
500 GB SATA HD

I powered up the computer and got the screen for my name. The mouse arrow appeared but it would not move. The mouse is USB. I turned the computer off and tried different USB ports and four different mouses with the same result. I don't get "new hardware detected" or any other message. Any help would be appreciated.

Thanks.

[Midknyte]

Are the USB ports enabled in the BIOS?
Did you look in Device Manager to make sure the USB ports are working properly? Go to Start - Run, then enter devmgmt.msc
Did you test the USB ports with any other devices, like flash drives?

[Train]

Tab and Alt+Tab should let you navigate.

[Midknyte]

Also check if there is a "Legacy" USB option in the BIOS. If so, try enabling it.

[pipercub]

USB ports enabled. I can't get to "Device Manager". Since I can't get past the "user name" screen, I have no idea if flash drives work. Tab and Tab+Alt won't let me navigate. So I'm thinking the keyboard doesn't work either. It is also USB. I didn't find a "Legacy" USB option in BIOS.

[Midknyte]

You didn't mention the keyboard problem before. The fact that you could get into the BIOS means that it's probably a Windows issue.

You can try booting to Safe Mode, but I think it would still have the same problem.

Is this a new installation of Windows? If not, you might want to try a repair install. It sounds like something happened to the USB drivers.
http://www.informationweek.com/softw.../d-id/1044226?
http://pcsupport.about.com/od/operat...txprepair1.htm

[pipercub]

I didn't realize the keyboard didn't work because I didn't try it. My mistake! So I can use the XP install disk to do a repair?

[Train]

Yes you can. Just follow the examples in the links.

[pipercub]

Thanks! All is well.