[RESOLVED] Add/Remove software problems; cannot remove McAfee
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Thread: [RESOLVED] Add/Remove software problems; cannot remove McAfee

  1. #1
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    Resolved [RESOLVED] Add/Remove software problems; cannot remove McAfee

    Using XP and MS word 2003.

    Purchased a Dell computer which came pre-loaded with McAfee Security Center. After 6 months or so, had to do a system restore because of an operating problem. When the system was restored, all of the components of McAfee were not restored. Now, when I boot, I get two error messages indicating that McAfee is not working because some McAfee files are missing.
    Tried to remove McAfee by using add/remove and cannot remove it because files are missing. Tried to download Security Center from McAfee website and that service is no longer availabe to me, since I have owned the computer too long. Purchased a new Security Center, hoping to load in all the files, thereby getting the missing files. Cannot load in new Security Center because there is an old security center already in the computer. I am told to remove the old one, using add/remove, which I cannot do, because of missing files.

    What in the heck do I do now?

  2. #2
    Join Date
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    Hi aob, well your biggest mistake was
    not to remove that McAfee crud as soon as you got the pc. Most likely your system restore got corrupted somehow. A couple of things you can do is just not use McAfee, "there are plenty of freeware programs out there that do a much better job," or you can try another restore & hope it takes care of the problem. BJ

    Edit, you can probably get rid of those annoying boot up messages by going to start>run> type in msconfig, click ok & in the next window click on startup tab, go down the list & uncheck anything that has to do with McAfee, click apply & reboot.

  3. #3
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    BJ:
    I am reluctant to do another restore, as that is likely to bring back the operating problem, which necessitated the first system restore. What I want to do is get rid of McAfee.

    I know it is drastic, but why can I not do a search and delete, thereby deleting McAfee everywhere it exists? Obviously, the response cannot be that it is preferable to do an add/remove, since that does not work.

  4. #4
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    Since you did not list which version you had.

    McAfee Manual Uninstall Links - Retail Product - Desktop
    Manual Removal Of VirusScan 2.x for Windows 95
    http://ts.mcafeehelp.com/faq3.asp?docid=687

    Manually Uninstalling VirusScan 3.x for Windows 95, 98, and ME
    http://ts.mcafeehelp.com/faq3.asp?docid=596

    Manual Removal of VirusScan from Plus! 98
    http://support.microsoft.com/default...EN-US;Q189264&

    http://ts.mcafeehelp.com/displaydoc....CategoryId=243 ( Two methods)

    Manual Uninstall of VirusScan 4.0.x
    http://www.mcafeehelp.com/faq3.asp?docid=597

    Manual Uninstall of McAfee VirusScan 5.0x
    http://www.mcafeehelp.com/faq3.asp?docid=263

    Manual Uninstall of McAfee VirusScan 5.1x (Windows 9x/ME only)
    http://www.mcafeehelp.com/faq3.asp?docid=262

    Manual Uninstall of McAfee VirusScan 5.1x Windows NT/2000
    http://www.mcafeehelp.com/faq3.asp?docid=674

    Manual Uninstall of McAfee VirusScan 5.2x Windows 95,98 and ME
    http://www.mcafeehelp.com/faq3.asp?docid=679

    Manual Uninstall of McAfee VirusScan 5.2x Windows NT/2000/XP
    http://www.mcafeehelp.com/faq3.asp?docid=677

    Manual Uninstall of McAfee VirusScan 6.0 (Windows 9x/ME only)
    http://www.mcafeehelp.com/faq3.asp?docid=700

    Manual Uninstall of McAfee VirusScan 6 (Windows NT/2000 only)
    http://www.mcafeehelp.com/faq3.asp?docid=702

    Manual Uninstall of McAfee VirusScan 6 (Windows XP)
    http://www.mcafeehelp.com/faq3.asp?docid=60764

    Manual Uninstall of VirusScan V7 (Win 98, ME only)
    http://www.mcafeehelp.com/displaydoc...tegoryId=61137

    Manual Uninstall of VirusScan 7 (Windows 2000 only)
    http://www.mcafeehelp.com/displaydoc...tegoryId=61137

    Manual Uninstall of VirusScan 7 (Windows XP only)
    http://www.mcafeehelp.com/displaydoc...tegoryId=61137

    Manual Uninstall of VirusScan 8 (All OS)

    http://ts.mcafeehelp.com/displaydoc....egoryId=102337


    Manual Uninstall of VirusScan Home Version (All OS)

    http://ts.mcafeehelp.com/displaydoc....tegoryId=61585

    Manual Uninstall of VirusScan 9 and 10 (All OS) NEW

    Script contains link to new Virus Scan Removal Tool NEW

    http://ts.mcafeehelp.com/displaydoc....tegoryId=87001

    Virus Scan Removal links (Numerous products)

    http://forums.mcafeehelp.com/viewtopic.php?p=192369


    __________________________________________

    Safe & Sound Removal Instructions link.
    http://www.mcafeehelp.com/displaydoc...CategoryId=243


    Remove Safe & Sound Icon in My Computer Link
    http://www.mcafeehelp.com/displaydoc...CategoryId=243
    __________________________________________

    "Searching the Registry for McAfee VirusScan Files".
    To quote their instructions:

    "IMPORTANT: These instructions assume you have already removed all McAfee programs other than VirusScan from your computer. The instructions will tell you how to remove any file remnants."

    It goes on to offer more cautions, but it does have a really complete list of things to hunt for in the registry that get or might get left over when uninstalling Virus Scan.

    Note: Manual registry entries are now removed with the Clean-up Tool as noted above.

    http://ts.mcafeehelp.com/faq3.asp?docid=68717
    _________________________________________

    A good place to get help from other McAfee users:
    McAfee Support Message Boards
    http://forums.mcafeehelp.com/index.php?c=2
    Select Virus Scan. You must sign up by creating an account
    and a user name and password in order to access the message boards.

    McAfee OnLine Manual Uninstalls

    Many links via McAfee Help Center

    http://ts.mcafeehelp.com/?siteID=1&resolution=1024x768


    Personal Firewall:

    http://ts.mcafeehelp.com/displaydoc....tegoryId=88260

    http://forums.mcafeehelp.com/viewtopic.php?t=3666


    You also have to uninstall the McAfee Agent

    http://ts.mcafeehelp.com/displaydoc....ategoryId=2438

    Security Center

    http://ts.mcafeehelp.com/displaydoc....tegoryId=62201

    VSCleanupTool. exe

    http://download.mcafee.com/products/...leanupTool.exe

    SpamKiller

    http://ts.mcafeehelp.com/displaydoc....tegoryId=87561
    SMILE
    and post back. Let us know if it worked.
    [ Book mark this post to find it again]

  5. #5
    Join Date
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    Quote Originally Posted by aob
    BJ:
    I am reluctant to do another restore, as that is likely to bring back the operating problem, which necessitated the first system restore. What I want to do is get rid of McAfee.
    I doubt that would happen.

    I know it is drastic, but why can I not do a search and delete, thereby deleting McAfee everywhere it exists? Obviously, the response cannot be that it is preferable to do an add/remove, since that does not work.
    You can do that, by going to start, search, type in McAffee. It will leave remnants in your registry so after you delete everything you can find, I recomend using the program below to clean up the registry. This was a promotion going in the last couple of weeks & you could get the program for free, hopefully it's still available. BJ

    Download the FREE Registry Mechanic 5.0 here:
    http://www.vnunet.com/articles/download/2164197
    Get your FREE regristration info here:
    http://www.pctools.com/registry-mec...e/promo/VNU0306

  6. #6
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    Aug 2003
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    Train:

    That looks like it might help. Looks like I will have to try to remove each component, individually, until I am just left with Security center and then follow the instructions for getting rid of Security Center.

    Thanks. It is going to take some time to go through the entire process. Will post back, when I am finally done.

  7. #7
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    Guaranteed it will take a long while to get it done!
    SMILE
    and post back. Let us know if it worked.
    [ Book mark this post to find it again]

  8. #8
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    Aug 2003
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    BJ:

    I am going to try to follow McAfee's recommendations, as suggested by Train. If that works, then fine. If not, will search and delete, then do a registry clean-up, as you recommend. I have bookmarked your page to come back to it.

    Thanks much.

  9. #9
    Join Date
    Jun 2000
    Posts
    423
    Hi aob,
    yep, McAfee is tricky to get rid of, and as Train said, "it will take a long while". I did it a few years ago with Win 98 and even that was painstaking. You have to get rid of registry files, system files, and program files; for your registry, look at
    JV16PowerTools http://www.oldversion.com/program.php?n=jv16
    (freeware) Save records, some files will be rewritten when you reboot, and we go from there.
    Chas

    P.s. (the edit) I thought, afterwards, that your easiest coure of action is to telephone McAffee, and explain that you need to redownload the software. Once installed, it can be uninstalled, but you probably will need JV16PowerTools to clean out the dregs; I highly recommend JV16. (and when you are reinstalling and uninstalling McAfee (you can also uninstall with JV16) , use an install Manager/Recorder like InCtrl;it tells you what was done, or not
    Chas
    Last edited by chaszal; October 23rd, 2006 at 09:51 PM.

  10. #10
    Join Date
    Aug 2000
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    White Marsh, Maryland
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    Here is a Mcafee Removal Tool that should help you. It is called MCPR.exe. Let us know if it took care of your problem. Go here http://ts.mcafeehelp.com/displaydoc....egoryId=107187
    Last edited by ginky4; October 24th, 2006 at 01:27 AM.

  11. #11
    Join Date
    Aug 2003
    Location
    Miami, fla
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    495
    ginky4:

    I cannot believe that the dern thing actually worked. I downloaded the removal tool. Clicked a couple of times. Sat back and watched it clean what seemed liked hundreds of files. Now, there is no more McAfee and no more error reports.

    I highly recommend this removal tool to anyone else with McAfee removal problems. I am now one happy camper.

    Thanks to all of you guys.

  12. #12
    Join Date
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    My pleasure! Thanks for letting us know that your problem is fixed. It's an awesome tool. I have used it many times.

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