Error msg on desktop...hlp plz

[jovianne]

Every time I start my computer I get the same pop up error message on the desktop "Windows Explorer has encountered a problem and needs to close". Followed by another one from "Symantec Security Driver Install Monitor"

AppName:Explorer.exe ModName:msi.dll

I don't understand alot about the computer so I am very lost here. I don't know how or what to tell you except what I have writter above. I tried to do a system restore and that worked until I had to turn it off and then when I turned it back on the next day there it was again. So now I have to do a system restore each time I get on the blasted thing. It was running like a top till last week when the power went off. It was not a storm, no lightening, the power just went off then back on.
I really hope you guys can help me. TIA
Jovianne

[dunedin]

Hi Jovianne

I think "Symantec Security Driver Install Monitor" is concerned with updating your antivirus. Maybe someone/thing is trying to stop you updating.

Run these online scans and get them to fix all they find
Take a note of the names of any nasties they report

Trojan Scan http://www.windowsecurity.com/trojanscan/

Panda http://www.pandasoftware.com/actives..._principal.htm

If you still have the problem after that download, update and run
Spybot Search and Destroy http://www.safer-networking.org/en/download/

Update it before running. Get it to fix all the RED entries it finds

Let us know how you get on with that.

Elaine

[jovianne]

Thanks for your help. I will try what you suggest and get back to you.

Jovianne

[dunedin]

Good luck Jovianne

Also try updating your antivirus. If it does not work and gives you an error message, please post the message.

Elaine