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  1. #1
    Join Date
    Aug 2003
    Location
    The South - USA
    Posts
    237

    Question Explorer General Protection Error

    On startup and after desktop and ZA screen appeared, an error message opened saying:
    Explorer caused a general protection fault in module shell.dll at 0002.000002d4.
    I tried to close the error message window,but it wouldn't close. I then rebooted to "safe mode" and ran Windows scan disk, but no errors were found, so I rebooted and this time no error message appeared. Since the error didn't reappear, does this mean the problem has ironed itself out???
    I don't have any of the other Norton Utilities installed to check for errors except AV, so don't know how else to find out what happened and how to fix it.
    Am running WN98SE 4.10.

  2. #2
    Join Date
    Feb 2000
    Location
    26.03°N 80.14°W
    Posts
    9,410
    Vernon Frazee, Microsoft MVP (Windows - Shell/User)

    Defenses Up!
    Tip: When prompted for a password, give an incorrect one first. A phishing site will accept it; a legitimate one won't.


    Inside Spyware: A Guide to Finding, Removing and Preventing Online Pests


    If you don't keep up with security fixes, your computer|network won't be yours for long.

  3. #3
    Join Date
    Aug 2003
    Location
    The South - USA
    Posts
    237

    Unhappy Gen'l Protection Fault Error

    Tried the link to check on cause and description of above error message, but page was not found. . .

  4. #4
    Join Date
    Feb 2000
    Location
    26.03°N 80.14°W
    Posts
    9,410
    Oops, sorry about that. The vBulletin software that runs this site had inserted a <br /> into the link. Try it now, (it's working here).
    Vernon Frazee, Microsoft MVP (Windows - Shell/User)

    Defenses Up!
    Tip: When prompted for a password, give an incorrect one first. A phishing site will accept it; a legitimate one won't.


    Inside Spyware: A Guide to Finding, Removing and Preventing Online Pests


    If you don't keep up with security fixes, your computer|network won't be yours for long.

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