new computer hangs at Intel screen
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Thread: new computer hangs at Intel screen

  1. June 12th, 2003, 09:08 PM #1
    Robby
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    new computer hangs at Intel screen

    I just got my mother a new computer from googlegear.com. It came with an pent4 1.8 and 512 ram. I ordered and installed a western digital 40gb hd, and a cd-r/dvd combo.

    I put in all the hardware, then started it up, installed xp.

    Well it hangs at the Intel Pentium screen in the beginning of a boot for about 2 minutes. This happened the first time I started it up before installing XP.

    could someone help me out here? she keeps asking "if its a new computer, why is it so slow at startup." This gift isnt working out too well so far...

    thanks
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  2. June 13th, 2003, 02:14 AM #2
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    kallikru
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    When you say "at the Intel pentium screen" - you mean where it states what type processor is installed and how fast if runs, how much memory..? But it does get past this point...eventually? Well, this phase does take it's time - but 2 minutes is a bit on the slow side..

    That's about where the IDE detection phase is - might be problems with one of the devices (HDD/CD-RW-DVD). Can you see messages about all the installed devices - do they all show up?
    Karl, Denmark
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  3. June 13th, 2003, 04:50 AM #3
    Robby
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    no its not a black dos screen with text. its just a picture for the intel mobo. it just says intel with colors around it. it gets stuck here for about a minute, then it goes to a blank black screen with an underscore blinking in the top left, and gets stuck there for another minute... then its on to windows and runs great.

    i wouldnt think anything is wrong with the drives, theyre all brand new... theres only a hd, cdrw/dvd, floppy. theyre all installed correctly.... someone in another forum said to flash my bios.. i dont know what that means, and they never responded back..

    i would appreciate some more help

    thanks
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  4. June 13th, 2003, 07:23 AM #4
    Train
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    Post the mobo maker and the model of the motherboard.
    Also which cpu you are using..

    Sure helps when you want to chase down the manual so you can be helped.
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  5. June 13th, 2003, 01:12 PM #5
    Robby
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    ok sorry about that...

    its this

    http://www.googlegear.com/jsp/Produc...de=154003-1800

    thanks
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  6. June 13th, 2003, 02:09 PM #6
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    SuperSparks
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    Have a look in the BIOS Setup and see if there's a "Fast boot" option, or something like that. If there is try enabling it.
    Nick.
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  7. June 13th, 2003, 02:20 PM #7
    Robby
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    theres no fast boot type of setting
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  8. June 13th, 2003, 03:40 PM #8
    Robby
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    now theres a new problem... now after the 1 minute of sitting at the intel screen, it goes to the blank screen with the underscore and says

    Reboot and select the proper boot device
    or instert boot media in selected boot device

    i have to put the XP cd in just to get into windows.. i dont boot from cd, i just have it in there...

    please help =\

    edit: found out this only happens sometimes... grrr
    Last edited by Robby; June 13th, 2003 at 03:43 PM.
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  9. June 13th, 2003, 05:25 PM #9
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    SuperSparks
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    OK, amother thing to try is to set the BIOS to "Optimised defaults". If it's set to "Performance options" it can sometimes cause problems - one of my PC's won't boot at all when set to performance. If it's still no good try "Fail-safe defaults".
    Nick.
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  10. June 13th, 2003, 06:45 PM #10
    Ridgerunr's Avatar
    Ridgerunr
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    May sound too simple,,but have you checked BIOS to be sure boot sequence is correct? Also, double check jumpers on drives to be sure CD drive is not set as master if on same ribbon as HHD...
    Stupid question? No such thing!
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  11. June 13th, 2003, 09:00 PM #11
    Robby
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    SuperSparks: i looked long and hard in the bios and there are no settings that look anything similar to the ones youre talking about. =\

    My HD is on the ribbon going to primary IDE on the mobo

    My cd-r/dvd is on the ribbon going to secondary IDE on the mobo.

    that is how it should be correct? They are both set to master


    I turned off silent boot in bios (turns off the intel screen and shows the text at boot), and it some info about the system and the

    Legacy Keyboard..... Detected
    Legacy Mouse.......... Detected
    USB Legacy.............. Enabled

    then it sits there for about 1 minute.. then on to the underscore...
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  12. June 13th, 2003, 09:09 PM #12
    Train
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    I think I would be on the phone about now. To me that seems like a bad BIOS to me.
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  13. June 13th, 2003, 10:55 PM #13
    Robby
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    i bought it from googlegear.. so i shot them an email.. im pretty sure they wont be able to fix it, refund me, or do anything helpful... because thats how my luck goes.

    I appreciate all the help guys. If anyone has any other suggestions, id appreciate it.
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  14. June 14th, 2003, 01:57 AM #14
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    Ridgerunr
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    Are both your IDE cables 40pin/80wire? Not neccessary for the CD drive,but should be for HHD to take advantage of ATA66/100 feature. If all your power plugs are also ok,then i'd go along with Trains suggestion and do all you can to have them make it right...
    Last edited by Ridgerunr; June 14th, 2003 at 02:00 AM.
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  15. June 14th, 2003, 02:21 AM #15
    Robby
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    yea theyre all 40pin

    "please allow 2 DAYS for a response to your email"
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