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That was my inclination as well. I'm working on finding out the exact make/model spec from the repair guy. Any recommendations for a good place to shop?

The repair work by the shop has a warranty of either 60 or 90 days. I'm unclear... their website says 90 generically for hardware, while the person on the phone said 60.

The manufacturer's...

The guy on the phone is the one who used the term "shorting" to describe the failure. To be fair, he explained that he was on the software side and that hardware wasn't his area. Since I was being...

The "report" I received back from the service repair technician was partially helpful and partially not. I was able to get a little more information from the go-between on the phone, but not a...

I spoke with the person on the technical support line and explained that I could not consider whether to move forward with repair until I fully understand exactly what leads them to state that the...

Thanks. That's a good point - I don't know whether it is a genuine OEM battery or not. I could ask, I suppose.

What about connections? As I said, computer hardware isn't my background, but on...

Sorry that that it has taken me so long to update my laptop repair status, but I just this evening finally heard back from the repair shop. To be honest I feel like I am being jerked around by them,...

The repair shop says the battery is toast and must be replaced. This makes sense given that it wouldn't charge at all, but I am rather surprised because the battery health was doing very well right...

They did fix half of the problem. They clearly didn't test properly after fixing the first half though. It's possible there may be additional charges for parts - for example, maybe the battery was...

I wanted to update on the status of the power issues on my laptop. Considering the level of difficulty in troubleshooting and repairing potential issues discussed above, I ended up taking my laptop...

That's my next thought. However, when I had the system open last night, it was not clear to me where I would be able to test this. I can see the black casing for the jack but can't tell where the...

Thanks. I will give that a try. It isn't immediately obvious how to remove the battery so I assume I must need to open up the case. I will do some research on that and will probably need a new...

I returned from a week's trip away to find problems with my Asus UX303U laptop. The laptop had been left unplugged in hibernation/sleep mode on a desk while I was gone, and I know that it was not...