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Sounds like a EUFI BIOS, and the Safe Boot option in it has things all locked up. So yes, you will need to get a hold of some one who knows what they are doing. And they have gotten real tricky even...

Laptops usually require a Philips #0 and/or #1 screwdrivers.

Just remember which screw goes where. Different lengths is the killer.

Lots of videos on how to tear down computers out there now.

To get it out.
https://www.youtube.com/watch?v=YHYRrtwa-Yc

Should help.