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If I were you, I'd be very happy to release Norton from its duties :)

If it comes to uninstalling, make sure, you use Norton Removal Tool:...

You're very welcome https://discussions.virtualdr.com/

Good luck and stay safe :)

I wouldn't worry too much about Norton's recommendations :)

No. Your computer was pretty much clean :)

Yes.

When you're done, give me some final word about your computer behavior.

Make sure, you delete this:
- C:\Users\Michelle\Downloads\iPhone RingTone Maker v.2
Empty recycle bin.

If you intend to install Nero:
- C:\Users\Michelle\Downloads\Nero...

Update your Firefox.

Update Adobe Reader

You can download it from http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous...

Update your Java version here: http://www.java.com/en/download/installed.jsp

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software...

I can see, the stubborn folder is gone :)

Let's check for other garbage.....

Download OTL to your Desktop.


Double click on the icon to run it. Make sure all other windows are closed and...

Restart computer and it'll fix the issue.

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You're running two AV programs.
One them has to go.
If AVG, use AVG Remover:...

Good :)

Please download ComboFix from Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it...

What is exact location and a name of that folder?
Right click on it, click "Properties" and tell me what "Location" line says.
I need info from both fields indicated below:
...

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Please, read here: http://discussions.virtualdr.com/showthread.php?t=167915, and post required logs.