Type: Posts; User: jdc2000
Is there a Location tab for the c:\Users\Mom\Contacts\Favorites folder? Make sure you are logged in to the Mom user account when checking.
That would seem to indicate that the Favorites folders have been moved from their default locations. Try a Search for Favori*.* That should locate the folder(s). Then, try restoring the...
What is in the folder (replace <Current User> with the appropriate user name): C:\Users\<Current User>\Roaming\Favorites\
Does this happen even if you try to add a new Favorite for a site you have never visited before? If so, post a screen capture of the error message you are getting.