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Type: Posts; User: jdc2000

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    Is there a Location tab for the...

    Is there a Location tab for the c:\Users\Mom\Contacts\Favorites folder? Make sure you are logged in to the Mom user account when checking.
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    That would seem to indicate that the Favorites...

    That would seem to indicate that the Favorites folders have been moved from their default locations.

    Try a Search for Favori*.* That should locate the folder(s). Then, try restoring the...
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    What is in the folder (replace ...

    What is in the folder (replace <Current User> with the appropriate user name):

    C:\Users\<Current User>\Roaming\Favorites\
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    Does this happen even if you try to add a new...

    Does this happen even if you try to add a new Favorite for a site you have never visited before? If so, post a screen capture of the error message you are getting.
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