February 16th, 2017, 06:17 PM
Did you test the DVD drive in a different PC yet? That really is the fastest way to see if it is the faulty device, or if there is something else causing the issue, like the laptop's drive...
February 15th, 2017, 01:16 PM
See if this link helps:
http://www.tomshardware.com/forum/45092-63-clean-windows-install-asus-k55vm
You need to try turning off the UEFI BIOS option.
Also, if you call ASUS tech support...
February 15th, 2017, 01:39 AM
It sounds like the ASUS "tech" you talked to couldn't do anything more than read options off his troubleshooting list. If the BIOS is locked into a loop, you can't do Windows recovery until that is...
February 13th, 2017, 03:18 PM
Possibly useful links:
http://www.tomsguide.com/answers/id-2101113/asus-laptop-bios.html
http://www.tomsguide.com/answers/id-2083274/asus-x501a-stuck-bios.html
February 12th, 2017, 05:20 PM
That looks like a standard SATA DVD drive. Just try it in another PC. If it works, you have a laptop problem. If not, the drive is dead.
February 12th, 2017, 01:26 PM
Try the drive on a different PC. Try a different drive on the problem PC.
