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Type: Posts; User: alisonb
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September 12th, 2018, 07:47 PM
That was my inclination as well. I'm working on finding out the exact make/model spec from the repair guy. Any recommendations for a good place to shop?
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September 12th, 2018, 05:18 PM
The repair work by the shop has a warranty of either 60 or 90 days. I'm unclear... their website says 90 generically for hardware, while the person on the phone said 60.
The manufacturer's...
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September 10th, 2018, 05:25 PM
The guy on the phone is the one who used the term "shorting" to describe the failure. To be fair, he explained that he was on the software side and that hardware wasn't his area. Since I was being...
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September 7th, 2018, 04:51 PM
The "report" I received back from the service repair technician was partially helpful and partially not. I was able to get a little more information from the go-between on the phone, but not a...
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September 6th, 2018, 04:46 PM
I spoke with the person on the technical support line and explained that I could not consider whether to move forward with repair until I fully understand exactly what leads them to state that the...
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September 5th, 2018, 11:56 PM
Thanks. That's a good point - I don't know whether it is a genuine OEM battery or not. I could ask, I suppose.
What about connections? As I said, computer hardware isn't my background, but on...
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September 5th, 2018, 11:02 PM
Sorry that that it has taken me so long to update my laptop repair status, but I just this evening finally heard back from the repair shop. To be honest I feel like I am being jerked around by them,...
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August 24th, 2018, 08:57 PM
The repair shop says the battery is toast and must be replaced. This makes sense given that it wouldn't charge at all, but I am rather surprised because the battery health was doing very well right...
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August 23rd, 2018, 11:40 PM
They did fix half of the problem. They clearly didn't test properly after fixing the first half though. It's possible there may be additional charges for parts - for example, maybe the battery was...
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August 22nd, 2018, 03:28 PM
I wanted to update on the status of the power issues on my laptop. Considering the level of difficulty in troubleshooting and repairing potential issues discussed above, I ended up taking my laptop...
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August 15th, 2018, 04:03 PM
That's my next thought. However, when I had the system open last night, it was not clear to me where I would be able to test this. I can see the black casing for the jack but can't tell where the...
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August 14th, 2018, 09:30 AM
Thanks. I will give that a try. It isn't immediately obvious how to remove the battery so I assume I must need to open up the case. I will do some research on that and will probably need a new...
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August 13th, 2018, 11:07 PM
I returned from a week's trip away to find problems with my Asus UX303U laptop. The laptop had been left unplugged in hibernation/sleep mode on a desk while I was gone, and I know that it was not...
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April 16th, 2016, 12:36 PM
Thank you for your feedback. Wow, that is impressive! My Dell Inspiron 1420 lasted just 6-7 years before running into both the backlight failure and slightly earlier the unsolved disappearing HD...
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April 15th, 2016, 10:20 AM
Thank you for all of the suggestions. It took me a while, but I actually ended up picking up an Asus UX303U the other night. I am giving it a test drive, so to speak, to see how it goes. I had the...
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March 23rd, 2016, 03:17 PM
Thanks! That is actually the article which brought the uncertainty to my mind. Partway down it says:
Note: Powershare will only power devices while the system is in a 'low power state' (Standby)...
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March 23rd, 2016, 02:41 PM
Hello. I am the daughter in question. Thank you to everyone for the suggestions! To update my dad's information above:
- Processor: I prefer an i7, generation 6. I tend to use computers until they...
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March 22nd, 2015, 11:41 AM
Here's another good example of the problem I am seeing. Yesterday I reported that I had 23.3GB free. Other than posting here, I didn't do anything on the computer after that. It just sat here closed....
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March 22nd, 2015, 11:36 AM
I understand that, and didn't expect numbers to match exactly. But how could I have 0.2GB less space available after the process than I did going into it? Even if nothing was deleted, shouldn't I...
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March 21st, 2015, 07:13 PM
Yes, this computer used to have... Vista, I think it was. I now have Windows 7. To be honest, it's been long enough that I don't recall the details of the installation.
I checked Windows Update...
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March 21st, 2015, 07:05 PM
I've run the Disk Cleanup program as administrator twice now, and the numbers aren't adding up for me. Below I will list the C:\ available space before running Disc Cleanup, the size of space Disc...
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March 21st, 2015, 05:34 PM
Disc Cleanup: I'm getting ready to run Disc Cleanup now. Should I also check the Previous Windows Installation box? Looks like that has 16.8GB. The per user archived and queued Windows error reports...
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March 21st, 2015, 12:38 PM
I have also checked the Event Viewer log. Results are as follows:
- There are some errors; namely there are some Windows updates that are failing. This has been an issue for a while. I've worked...
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March 21st, 2015, 12:18 PM
Sorry for the mistype above. That should be "... numbers from windirstat are inconsistent with what Windows says".
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March 21st, 2015, 12:07 PM
I'm the daughter with the mysteriously filling-up hard drive. I apologize for not being faster at implementing suggestions, but I've been juggling a number of other tasks as well.
As my dad says...
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