Problem with boot after Norton Install

I am posting this for another virtualdr member who can't post. She's running WinME, and downloaded Norton AntiVirus last night. After the install, on the restart it hung up on the white ME screen and just kept working. She let it go for about 10 min thinking that it was just updating files. When she started to get a little concerned and hit escape there was a long list of repeated lines that said "windows cannot upgrade file %1 from %2. If she hit control/alt/delete it just started the whole process over again. She tried booting in safe mode and the same thing happened. She tried botting in step by step mode but wasn't sure how to bypass that step. Will she need to use her WinME disk to boot, and if so, how does she make sure she doesn't loose everything as it is? Or should she use step by step, bypass that, and try to uninstall nortons? Can anyone tell us why this might have happened? If you'll allow me to be sappy for a moment, she's my best friend and cried herself to sleep last night. So, Please help!!!

thanks

Hi Lisabug ,
In this situation I'd use the System Restore
feature from a Command Prompt and revert my PC to an earlier date . The exact steps to follow can be found here.
Hope this helps .
Paul

------------------
Things to do with your PC when it's dead .

Hey Lisabug...
System restore seems to be the best option..i too had the same prob with NAV 2002..but i could boot in safe mode..in safe mode i uninstalled NAV it became all right..
I had posted earlier abt this problem but no one came up with a solution...
Hope the system restore works..if not plz let us know..
Prashe https://discussions.virtualdr.com/


------------------
<<<OHH... U DID'NT KNOW???!!!>>>

Remove Norton through Safe Mode reboot reinstall Norton when prompted to reboot select NO then go here and download Norton's Hawking Tool before rebooting Syatem and Norton will both work fine afterwards

------------------
Smile..... from here on out life only gets shorter

[This message has been edited by Vernon Frazee (edited 04-23-2002).]

http://support.microsoft.com/default...;EN-CA;q283069

Since you can't get to safe mode try this. Insert the ME boot disk and turn on the computer. It should boot to the disk and give you some options on screen. Using the arrow keys choose 'minimal boot' and press enter. At the prompt type the following then press enter: (note the spaces)

ren c:\windows\wininit.ini c:\windows\wininit.old

If the above command fails try this one:

ren wininit.ini wininit.old

Then remove the startup disk and do a ctrl + alt + del to restart windows. Does windows load now? If so you'll need to do the Norton install all over again if you want to use it because the installation wasn't completed.

------------------
"Be sober, be vigilant; because your adversary the devil, as a roaring lion, walketh about, seeking whom he may devour." 1 Peter 5:8

This WILL work for this particular error.

"Windows could not upgrade the file %1 from %2" when booting Windows Millennium

Summary
This problem occurs when the system will not boot past the Windows Millennium splash screen when first booting the computer. Pressing the ESC (Escape) key located on the top left corner of the keyboard reveals a black screen stating: "Please wait while setup updates your configuration files. This may take a few minutes. Windows could not upgrade the file %1 from %2", and the system will sit at this screen for a long time.

Introduction
This problem can occur if a software application has just been installed or a driver has been updated in Windows Millennium. Most times software applications and drivers that have designed to be run on Windows Millennium take advantage of the System Restore feature and create a restore point before installing. If there is a problem creating a restore point this can be the resulting error message after restarting. It happens when the information in the C:\_RESTORE directory (the directory where the System Restore feature stores its restore points) has become corrupted or damaged.

Information

*Note: Running the scanreg /restore program will not fix this issue.

To fix this problem, the system restore function must be disabled and re-enabled within Windows to allow for the proper registry changes to be made in the computer. With this problem however you are unable to boot the computer into normal mode or safe mode properly. The solution to is to prevent Windows from temporarily displaying the message, "Please wait while setup updates your configuration files. This may take a few minutes".

On boot tap the F8 key until prompted with the "Microsoft Windows 98 Startup Menu".
From the "Microsoft Windows 98 Startup Menu" choose option 6, "safe mode command prompt only" by pressing the number 6 on your keyboard and pressing ENTER.
At the A:\ prompt type C: and press Enter
At the C:\ prompt type CD WINDOWS and press Enter
At the C:\Windows prompt type REN WININIT.EXE WININIT.OLD and press Enter.

Hold the Power button for 5 seconds to power off the system. Press the power button again to Power the system back on.
The system should now boot into Windows.
*Note: All system restore points previous to this issue will be erased after troubleshooting is complete. It is highly recommended that a restore point be created afterwards.

Removing the corrupt System Restore files:
Right click the My Computer icon on the desktop.
Click Properties.
Click the Performance tab.
Click the File System button.
Click the Troubleshooting tab.
Click the box beside "disable system restore" to activate it.
Click the Ok button.
Click the Close button.
Click Yes to restarting the computer.
This will automatically remove the corrupt files in the C:\_RESTORE directory. After the system restarts the C:\_RESTORE directory will be empty of restore points and the feature can be re-activated.

*Note: You may get the warning about the WININIT.EXE file not being found. This is normal you can safely press the ENTER key on the keyboard to continue.

Re-Activating the System Restore feature:
Right click the My Computer icon on the desktop.
Click Properties.
Click the Performance tab.
Click the File System button.
Click the Troubleshooting tab.
Click the box beside "disable system restore" to de-activate it.
Click the OK button.
Click the Close button.
Click No to restarting the computer.
The System Restore feature will be re-activated the next time Windows is restarted. The last step is to re-enable the WININIT.EXE file so that the driver or program that was initially installed can finish setting up. Extracting a known good copy of the file to replace the questionable one that was renamed can do this.

Re-Activating the WININIT.EXE file:
Click Start.
Click Run.
In the "Open" box type MSCONFIG.
Click the Ok button.
In the System Configuration Utility window click the Extract File button.
In the "Specify the system file you would like to restore" box type WININIT.EXE.
Click Start.
In the "Restore from" box type C:\WINDOWS\OPTIONS\CABS.
In the "Save file in" box type C:\WINDOWS.
Click the Start button
The file should say "the file has been successfully extracted"
Click the OK button
Click the OK button in the System Configuration Utility window
Restart the computer
When the system restarts you should see, "Please wait while setup updates your configuration files, this may take a few minutes" once again. This time however there will be no other error messages. It does however take anywhere from 5 to 10 minutes to finish updating the files. When this happens you will see the message, "Completed updating files, continuing to load windows." At this point windows should load like normal. Recurring reboots will show that the system is back to normal and the application or driver that was installed should be working correctly.


------------------
Smile..... from here on out life only gets shorter