Nasties ID'd - no Task Mgr. - no idea what's wrong
Hi all, thanks ahead of time for reading and possibly helping.
My situation in chrono outline form:
1. I'd had some 'slowness' probs recently, but nothing indicating an (obvious) infection.
2. My CA e-zTrust AV had run out, so I installed a trial version of Kaspersky, which on TopTenReviews.com came in 2nd only to Bit Defender. I did an update search as soon as it fired up.
3. As soon as I began scanning, it found a keystroke logger, ID'd as 'itchfltr' (can't remember the extension type). It told me it was in WINDOWS\system32; I located it, deleted it, then deleted from Recycle Bin. The file did not reappear in that location, but apparently it was still running.
4. I went to START > Run > msconfig and turned off all startup items, then rebooted.
5. At this point, Kaspersky AV began finding more things, and I got a warning message about a trojan (I'll return later and post its name).
6. In summary, my screen/mouse pointer would freeze in about 3 minutes. The really nasty thing about this is, things even freeze in SAFE MODE !!! How can I work with anything to solve this situation when things are equally whacked in Safe Mode ??!?
7. Worse yet, CTL-ALT-DELETE wouldn't even do anything, so I had no access to Task Manager .... I couldn't even shut down, I had to just do a hard power-off.
8. At this point, I don't even know where to start. The entire problem is aggravated by the fact that everything freezes in a couple of minutes (not to mention Safe Mode is useless). I don't have time in which I can fuss with my AV, or any other bug-finding app.
>>> Where do I go from here ?
Thanks,
Dave G. in Virginia, USA
P.S. My system and basic software profile is shown below (remember, my AV is now Kaspersky -- I'll change that in my sig later). I will happily provide (if possible) any info I've overlooked, if you ask me in your post. Thanks again!