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nadene
February 28th, 2001, 02:01 PM
I was printing a rather large document to our Color LaserJet printer 4500 DN and some of it did not print. So I tried to print another copy and it did not print and it stated that I was not connected. I can not ping my printer no more which was set up on the network as 192.168.1.107 and we did nothing to the printer? Any suggestions? I am very confused we need to print these colored documents TODAY!
outthere117
February 28th, 2001, 02:12 PM
Did you try to turn the printer off then turn it back on?

Any error messages from the printer? (Out of ink? out of paper? paper jam? etc)

[This message has been edited by outthere117 (edited 02-28-2001).]
nadene
February 28th, 2001, 02:13 PM
Yes I have tried to restart the printer I even restarted the server but still no luck
outthere117
February 28th, 2001, 02:19 PM
I assume that is a HP printer. If you can't find any error messages on the printer itself, I would suggest you call HP.

(208) 323-2551
nadene
February 28th, 2001, 02:22 PM
It is a HP 4500DN
and I called them and they said it is the network but the network is working fine and was working fine and then all of a sudden bam with no changes to the network.
outthere117
February 28th, 2001, 02:29 PM
Well, HP said that ?!!

Can you print a test page from the printer itself?

If yes, do you have another Jetdirect card for that printer?
nadene
February 28th, 2001, 02:33 PM
I can print a configuration page from the printer but not a test page from a computer.
I am not sure what you mean about another JetDirect card?
outthere117
February 28th, 2001, 02:40 PM
Right at where you plug your network cable into the printer, there is a network card for that printer. I don't know if you have a spare one to replace it.

You can print from the printer itself, yet you can't "ping" it from the network, make me think that the network card on that printer is not working.
outthere117
February 28th, 2001, 02:46 PM
Other things you can try:

Unplug then replug the network cable to the printer.

Reset the printer to factory default, then try to use JetAdmin to reconfigure it.

Good luck.

[This message has been edited by outthere117 (edited 02-28-2001).]
nadene
February 28th, 2001, 04:02 PM
FIXED IT...had to reconfigure the IP address for it did you know you can do this on the front of the printer with the menu buttons pretty cool

Thanks for all your help!
outthere117
February 28th, 2001, 04:19 PM
Great!!!

Yes, I do know you can reconfigure from the printer itself, just never done that before.