BSOD on 2 workstations

[ssjenkins]

Hi All ,
Out of the 10 workstations in my office 2 of them have a habit of crashing every month or so with the same blue screen of death (NT 4.0). They always crash while connected to IE5 . Each time they crash I reload the latest video drivers (NT4_RPRO_5_1_129_CS.exe
Windows NT 4.0 Display Driver for ATI Rage PRO) and they work for a month or 2 and then the fault reappears . Here's some of the info :

Workstation 1

*** STOP: 0x0000001E (0xC0000005,0xFCC9ED6E,0x00000000,0x0000008D)
KMODE_EXCEPTION_NOT_HANDLED*** Address fcc9ed6e has base at fcc95000 - ati.dll
CPUID:GenuineIntel 6.7.3 irql:1f SYSVER 0xf0000565
*** STOP: 0x0000001E (0xC0000005,0xFD83DD6E,0x00000000,0x0000008D)
KMODE_EXCEPTION_NOT_HANDLED*** Address fd83dd6e has base at fd834000 - ati.dll

CPUID:GenuineIntel 6.5.2 irql:1f SYSVER 0xf0000565

Dll Base DateStmp - Name Dll Base DateStmp - Name
80100000 378e6262 - ntoskrnl.exe 80010000 35e72341 - hal.dll
80001000 35e70768 - atapi.sys 801da000 35e5c313 - SCSIPORT.SYS
80008000 353e319e - Disk.sys 8000c000 36269e3f - CLASS2.SYS
Dll Base DateStmp - Name Dll Base DateStmp - Name
80100000 378e6262 - ntoskrnl.exe 80010000 35e72341 - hal.dll
80001000 35e70768 - atapi.sys 801da000 35e5c313 - SCSIPORT.SYS
80008000 353e319e - Disk.sys 8000c000 36269e3f - CLASS2.SYS
801e3000 36238303 - Ntfs.sys f72f8000 00000000 - Floppy.SYS

Workstation 2
*** STOP: 0x0000001E (0xC0000005,0xFD83DD6E,0x00000000,0x0000008D)
KMODE_EXCEPTION_NOT_HANDLED*** Address fd83dd6e has base at fd834000 - ati.dll
CPUID:GenuineIntel 6.5.2 irql:1f SYSVER 0xf0000565

Dll Base DateStmp - Name Dll Base DateStmp - Name
80100000 378e6262 - ntoskrnl.exe 80010000 35e72341 - hal.dll
80001000 35e70768 - atapi.sys 801da000 35e5c313 - SCSIPORT.SYS
80008000 353e319e - Disk.sys 8000c000 36269e3f - CLASS2.SYS

Is there anything else I can do ??

Paul

[mfutty]

Microsoft suggests installing the latest service pack (SP2) to solve this problem.
http://support.microsoft.com/support/kb/articles/Q260/9/82.ASP

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BREAKFAST.SYS halted... Cereal port not responding

[ssjenkins]

Thanks mfutty,
I did'nt find that link . All I need to do now is convince the system administrators !!
Thanks Again
Paul

[ssjenkins]

Hi Again ,
I've been looking at the above link and I don't think it's relevant to NT . However , this one is . http://support.microsoft.com/support/kb/articles/Q195/8/57.ASP?

The solution is , "the application has to be modified to close the registry key when it is done with it" .

My question is , if the error appears while using IE5 does it means that IE5 has to modified ??
Paul