DR Watson

[Mr Blue]

Hi,
I am getting an error 0xc0000005 at adres: 0x02efbd24.
from winword.exe


when this problem occures I lose all my work
in word. can anybody help me.or do I need an speed up for my typing ......

When this occures DR Watson tries to generate
an log file, but it cannot write an log file.
when i close this ..all my work is gone.
does anybody know how to handle with this
Thank U ...

[This message has been edited by Mr Blue (edited 06-19-2000).]

[Prince]

Which version of Word and have any of the SR (Service Release) patches been applied? Does it happen with any document?

If you are on a network, as a troubleshooting step, ask the Administrator to recreate your NT account and/or reduce the hardware acceleration/colors/resolution of your video driver.

Also, what NT Service Pack are you running (check using winmsd)? Try re-applying the NT SP.

[MisterH]

You could stop Dr Watson from closing Word by either renaming \winnt\system32\drwtsn32.exe to drwtsn32.ex or altering the registry key

\LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AeDebug

Set the value to 0 to disable, 1 to turn it back on. Alternatively provide more information about the crashing and try to cure that instead.

** I see someone else has answered whilst I was typing... **

[This message has been edited by MisterH (edited 06-19-2000).]

[Mr Blue]

Hi,tanks for U reply
I have Word97 with SR-2 it happens with new and already existing docs
I already tried this but it did not resolved the problem, I have now tried SP 6 but also this did not helped. I will try to reduce the
collors ..(What do you prefere..?)
Is there a way to save my work anyway,
I noticed that my cpu was at 99%(with Word) can I reduce this ?

ThanKs


Originally posted by Prince:
Which version of Word and have any of the SR (Service Release) patches been applied? Does it happen with any document?

If you are on a network, as a troubleshooting step, ask the Administrator to recreate your NT account and/or reduce the hardware acceleration/colors/resolution of your video driver.

Also, what NT Service Pack are you running (check using winmsd)? Try re-applying the NT SP.



[This message has been edited by Mr Blue (edited 06-19-2000).]

[Mr Blue]

Thanks ,
I saw this already somewhere else, but the administrator does not have an intention of closing Dr Watson.
The main problem is saving my work of 33 pages before it is gone ?
I had this problem before but once I could save my work and the other time I could't
Even thew recovery file was damaged.
I was very very sad.

thanks,

Originally posted by MisterH:
You could stop Dr Watson from closing Word by either renaming \winnt\system32\drwtsn32.exe to drwtsn32.ex or altering the registry key

\LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AeDebug

Set the value to 0 to disable, 1 to turn it back on. Alternatively provide more information about the crashing and try to cure that instead.

** I see someone else has answered whilst I was typing... **

[This message has been edited by MisterH (edited 06-19-2000).]

[MisterH]

Your CPU usage was at 99%? What specification machine are you running, and what other applications are running?

[Mr Blue]

Hi,
how do you mean what specification machine,
(window NT)
well there is nothing else running I logged into the domain and started word,
nothing stange I think?
( the program Word is using 99% cpu)

Thanks
Originally posted by MisterH:
Your CPU usage was at 99%? What specification machine are you running, and what other applications are running?



[This message has been edited by Mr Blue (edited 06-19-2000).]

[Mr Blue]

Hello...??

[MisterH]

When you are using Word, does it crash at a certain point, randomly, or when you've been using it a while? Are you the only person using that machine? Is it networked?

[Mr Blue]

Hi,
More randomly,when use it a while.
yes it is an workstation.
there are more users who are loggong into the
machine.

Originally posted by MisterH:
When you are using Word, does it crash at a certain point, randomly, or when you've been using it a while? Are you the only person using that machine? Is it networked?

[MisterH]

Do you know if anyone else has the same problem on that machine?

It's unlikely, but I once knew someone who had actually run out of disk space because an application crashed and left a huge temporary file behind, then as other programs created their own temporary files, the machine came to a crawl, and then a complete standstill. Check your free disk space.

If this isn't the problem (which is likely) then I'm not sure I can be of any help, sorry.

[This message has been edited by MisterH (edited 06-19-2000).]

[Mr Blue]

Hi,
Yes others have the same problem on the same machine,(maybe it's time to have a new one)
I checked the c:\temp but is empty.
is there an possibiltiy to lower the cpu wich is working on Word,you know..?
it even occures on docs which i yust made,1 page.
Do I need to check the space on C:\
cann it be that the network adapters or cables ar not good and it gives an error to other apps.

THank you for your time...

Originally posted by MisterH:
Do you know if anyone else has the same problem on that machine?

It's unlikely, but I once knew someone who had actually run out of disk space because an application crashed and left a huge temporary file behind, then as other programs created their own temporary files, the machine came to a crawl, and then a complete standstill. Check your free disk space.

If this isn't the problem (which is likely) then I'm not sure I can be of any help, sorry.

[This message has been edited by MisterH (edited 06-19-2000).]

[MisterH]

Something is very wrong if you're getting 99% CPU usage. How long has the machine been crashing like this? I take it the machine doesn't crash unless you run Word? Long shot, but have you tried a virus scan?

If it's crashing randomly, with no pattern, I can't think what it could be. Maybe reinstalling or repairing (if it's an option with Word97 like it is in Word 2000) is an option?

[Mr Blue]

Well I dond't know exactly when,
but I scanned it already with the latest Virus driver.
i remember it.. it crashed also on Excel..
,after an crash I can see that the Word paps which crashed is still open,the strange thing is that if I start up another Word apps, it does not crashes, the cpu also gives a flux(the one wich chrashed)
When I reinstal the Word is only works for a couple days, then it comes back.
I can sometimes outrun it when it gives the Dr Watson error but it depends on the Task Manager,within the application tab, If I can still Save the Work.

It's almost time

Originally posted by MisterH:
Something is very wrong if you're getting 99% CPU usage. How long has the machine been crashing like this? I take it the machine doesn't crash unless you run Word? Long shot, but have you tried a virus scan?

If it's crashing randomly, with no pattern, I can't think what it could be. Maybe reinstalling or repairing (if it's an option with Word97 like it is in Word 2000) is an option?



[This message has been edited by Mr Blue (edited 06-19-2000).]

[treat]

Delete all files named normal.dot. This is a template that Word opens before it adds the text. This file is prone to corruption and will hog all the CPU time therefore effectively halting the machine and generation Doc Watson. There may be more than one normal.dot file, delete them all. Word will recreate the file upon next launch.

[HWMC]

I know this is boring but to save a Word document you can hit File | Save, or hit the little disk icon or even hit <CTRL> <S> while you type. What I'm trying to say, in a subtle way, is save regularly and there's no way you'll lose a 33 page document!

------------------
Howard Marsh
HWM Consulting Pty Ltd
Queensland, Australia

[MarkhP]

There is mention of something similar in microsoft knowledge base pages. It says that a problem with dr watson causing high cpu utilization was fixed in SP4.

[Mr Blue]

Thanks for the reactions,

I saved al the work but what happend was that the saved work also broke down,(how can I describe it) the work that was already saved and which I thought I only lost 10 minutes of work was not to be repaired anymore,It looked kind like the sqaures in <symbol> WingDings.

Also I deleted the normal.dot but when I tried to shutdown Word the system does not permits me to save (changes) in the normal.dot, after a coule of times trying(with a little luck) It works.
the Dr Watson problem still occurs on Machines with even SP6.

How Much Memory Usage is normal for Word?

I also get a Windows NT error code.
it is code 80 and then a code 5,
what does this mean?

ThankS

[This message has been edited by Mr Blue (edited 06-20-2000).]

[This message has been edited by Mr Blue (edited 06-20-2000).]

[MisterH]

Mentioning .DOCs and funny little squares reminds me of something... I know someone who kept saving regularly, but when they came to loading the document up the next day, it was garbage. Why? They had been saving their work as a TEMPLATE (with .DOT extension). Check how you're saving your files.

[Mr Blue]

I checked but that isn't the problem.
Could the interface of the machine on the network show his bugs in Word (or other program wich is running at the momemt)
If so how can you check if the machine config is correct and if his place in the Network is good.....Uhhhhh know what I Mean

ThankS
Originally posted by MisterH:
Mentioning .DOCs and funny little squares reminds me of something... I know someone who kept saving regularly, but when they came to loading the document up the next day, it was garbage. Why? They had been saving their work as a TEMPLATE (with .DOT extension). Check how you're saving your files.

[treat]

Before you deleted normal.dot I hope Word and all word files were closed. Otherwise it cannot be deleted

[rdelgado]

Originally posted by treat:
Before you deleted normal.dot I hope Word and all word files were closed. Otherwise it cannot be deleted


DEAR FRIEND, WE HAVE EXPERIENCED THE DR. WATSON PROBLEM AND WE HAVE SOLVED IT REINSTALLING THE WINDOWS NT VER 4.0 IN THE MACHINE AND ALSO CREATING A NEW USER.

GOOD LUCK
REGARDS

[MarkhP]

'rdelgado'
what was the scenario that you had experienced?. We have an NT4 server that is doing something similar to 'mr.blues' problem but without word on it and I would hate to have to recreate it from scratch!. In our case DrWatson seems to start up in the background intermittantly and the only way to get rid of it then is to switch off the computer (shutdown wont work).

[Mr Blue]

HI,

The problem with Dr Watson (for me)
is that it isn't clear how or why the problems occurs. There are some important factors which are the cause of this error.
Is it an hardware or software problem.

can an mailfunction cause so much error to a program which is running
"smoothly" en the most frustrating is the fact that you can actually see the work I made but cannot move or print it.

(I think the recovery option doesn't work ether, It only saves my work sometimes)

Hi MarkhP, can't you give it an end task.
I find out that in the Task Manager If DR WAtson occurs on the background the only option is to end task the DR Watson program.
but the problem is the queue in wich you see the programs running, (dond't ask how, but it works)




[This message has been edited by Mr Blue (edited 06-21-2000).]