[RESOLVED] Cannot connect to Internet with router

[goldtoe]

I'm using a DSL internet connection. It is SBC global.net. I have XP as an operating system. My desktop computer can access the internet and sent and receive e-mail with no problems. However when I try to put a router into the hook-up, I cannot access the internet at all. I have tried installing several times, hit the reset button etc., and still can't get on internet.
What settings might I have to change, and where and how do I do it. I have tried 2 different routers and both respond the same. Thank you for all your help. Please be simple, as I am 82 years young, and learning. Thank you. Dick.

[jdc2000]

You may want to post the make and model of the routers you have. That would help us describe the setup procedures to enter the appropriate settings.

[goldtoe]

The make of the one I want to keep and use is D-link. Basic. Sorry for leaving that part out.
Dick

[Train]

If you look on the router you will find a model number too.
Now which one of the possible hundreds of them do you have.

[goldtoe]

The model number DIR 615. Sorry once again

[Train]

Select your firmware
http://support.dlink.com/products/revision.asp?productId=DIR-615

And the FAQs may help out.

[Shinma]

Provided that you have configured the router for the ISP service,
Check to see if cloning the MAC is required.

[goldtoe]

Thank you Train, your advise to connect with support.dlink did the trick. All is well now. Thanks again for all the prompt replies.

[solved]

[Train]

AH, good news. Thanks for posting back.