[RESOLVED] Error 1610 for Doom3 Game

[Jigger]

:confused: Hello. I'm trying to install Doom3, once again. When I press Next to actually install the game I get an Error 1610 Message. It states that: "The configuration data for this product is corrupt. Contact your support personnel." Everything is fine up to this point. How can I solve this problem? Can anyone please help me? Thankyou. :(

[liam858]

Cause
This error is caused by conflicting entries in the registry.

Solution or Workaround
Use a Windows Installer logfile and the registry editor to locate and remove the conflicting registry entries.

1. Open regedit by going to Start > Run and typing 'regedit'. Click OK.

2. Navigate to the HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Installer hive.

If the Installer key does not exist, create it by right-clicking in the right pane and choosing New > Key. The name should be Installer.

3. Create a new string value (Right-click > New > String Value) within the installer directory called 'Logging'. Double-click this entry to change the Value field to 'voicewarmup'.


4. Create a new DWORD value (Right-click > New > DWORD) called 'Debug' and double-click the new entry to set the value to 7.


Select the radio button for 'Hexadecimal' and click OK.

5. Exit the registry editor.

6. Attempt to install ArcGIS. When it fails, open up the newly-created logfile. This will be located in the TEMP directory. To find out where the TEMP directory is set, inspect the User Environment variable called TEMP.

The TEMP variable in this case is pointing at D:\temp. Look in this directory for a file called MSI*.tmp.

7. Inspect the log to find out where the install is failing. Look for the entry 'last line that generated an error'. Below this will be an error and then a key (such as HKCU\Software\Microsoft\Installer\Products\74BW21DBFDBD3D11EBAE000ACC725290\Sourcelist).
The long alphanumeric string is the 'unique identifier' for the conflicting product.

8. Search the registry to find all instances of the key found in the logfile. Delete all instances of this string from the registry.

9. Restart the computer.

10. Proceed with the install of ArcGIS.
If the installation fails, inspect the new log file and repeat the process in steps 5-8 to remove all conflicting registry entries.


Don't take this the wrong way but is this a real "Bought" copy of the game?


Liam

[Jigger]

:) Hi Liam. I wish to thank you very much for your assistance with this mysterious problem. No way I would ever have been able to come with that solution! It's people like yourself who make me appreciative of these forums. I realize the time and effort that you put into this. I will try it out tonight when I get home. Will let you know the outcome. Thanks again! Oh yes, my Doom3 game is a legitimate one and no offence taken. :D

[liam858]

Thanks again! Oh yes, my Doom3 game is a legitimate one and no offence taken.


You're Welcome :), and i had to make sure before offering any sort of help as it would be against forum rules if the game was acquired illegally.



Liam

[Jigger]

:D Hey liam! Finally got around to applying your solution to my installation problem. Your solution worked like a charm! Doom3 installed itself as slick as # 10 oil! Thanks again. Much appreciated. Please keep on helping us gamers........we need you! :cool:

[liam858]

Hey liam! Finally got around to applying your solution to my installation problem. Your solution worked like a charm! Doom3 installed itself as slick as # 10 oil! Thanks again. Much appreciated. Please keep on helping us gamers........we need you!


Excellent! Glad you got it sorted. :)



Liam

[Kamogawa]

Okay, I'm having the same exact problem with Final Fantasy XI: The Vana'diel collection that I have recently bought. I tried your method but I couldn't get past step 6 as I don't understand when you say to "Install ArcGIS." Does this mean the game because if it does, I don't get the file listed in Step 7. If it doesn't, can you tell me what ArcGIS means? I'm sorry but I'm not very computer literate. Can you help me?

If it's important I am running Windows ME.

[liam858]

Welcome to VDr :)

ArcGIS, is the game used in that solution as an example, but its the same fix, so it means install FFXI if thats the game you're running, when you try to install it and it fails a log file will be made in C:\Windows\Temp and if you navigate to that folder and find a file called MSI*.tmp or similar to it, and open it, look for when the error occurs and there should be a registry key, if you open regedit and navigate to the registry key and delete it the install should then work, if it fails again check the log again and repeat the deletion steps, REMEMBER to back up the registry prior to tinkering.(File|Export)


Liam

[Kamogawa]

Nevermind I found it, thank you Liam!!

[liam858]

See if the log can be found from Start|Search EDIT: type MSI* and look for a .txt file called msierror or something like that.


I'm looking for an alternative fix at the moment so if you cannot find the log i will hopefully have a workaround shortly.:)


Liam

[Jigger]

Problem Solved.

[liam858]

Glad to hear! :)



Liam