DHCP issues

[hwpeder]

Hello everyone,

A customer brought his Win98SE machine in to our shop. He was having difficulty connecting to his internet provider. It's a DSL connection. Apparently, the ISP Help desk has been trying to get him connected. They told him that "DHCP won't release"

I tried using winipcfg to release the IP. When you click Release or Release All, nothing happens. I'm not up to speed on networking or DSL issues, so am not sure how to proceed.

Any suggestions?

thx,

Howard

[104456]

Try deleting and reinstalling his TCP/IP properties.
Is he using cable or Phoneline [PPPOE/PPPOA] and if the later is it a USB modem ?

[hwpeder]

I did try uninstalling tcp/ip with no success. I'm not sure about the modem, I'll see if I can get in touch with him.

thx

[ecross]

I had a very similar problem as you described. When winipcfg didn't change on a 98 machine. It seemed to work after putting in a new network adapter. You may want to try taking out the NIC card and reinstall, or use an different network card.

[hwpeder]

alas!

installed a new, identical NIC. No joy.
Tried an entirely different card with no success. The cards install and appear to be functioning properly.
I'm pretty well stumped, unless some has any other bright ideas.
Do you think re-installing Windows will help. The customer doesn't want to lose any files.

[dougj]

Just a couple randoms thoughts...When you're in WIPIPCFG, does the adapter actually show an IP address or is it all zeros? When you do the Release all, does the address reset to all zeros? You might want to try turning off DHCP, temporarily setting a hard-coded address. Reboot, then turn DHCP back on and reboot again. This basically forces Windows to rebind the prototcals to the adapters. Also, are you sure that TCPIP is bound to the adapter (look under the network properties).