can any1 access ebookers.com?

[Teknophobia]

slightly off-topic, but wondering if any1 can access www.ebookers.com - i've got to book a flight, and the site's been down for about an hour. bit weird seeing as they are a 'major player' web site (in my eyes anyways). perhaps they're under attack!

here's my tracert:

Tracing route to www.ebookers.com [213.52.164.20]
over a maximum of 30 hops:

1 9 ms 10 ms 8 ms 10.130.95.254
2 19 ms 8 ms 11 ms ltn-t2cam1-b-ge-wan44-107.inet.ntl.com [80.4.118
.217]
3 45 ms 11 ms 22 ms ltn-t2core-b-ge-wan61.inet.ntl.com [213.107.47.1
93]
4 55 ms 20 ms 28 ms nth-bb-b-so-220-0.inet.ntl.com [62.253.188.189]

5 20 ms 11 ms 10 ms nth-bb-a-ae0-0.inet.ntl.com [62.253.185.117]
6 66 ms 13 ms 15 ms gfd-bb-b-so-400-0.inet.ntl.com [62.253.185.98]
7 50 ms 14 ms 26 ms tele-ic-2-so-100-0.inet.ntl.com [62.253.185.74]

8 23 ms 28 ms 29 ms linx1.globix.net [195.66.226.82]
9 61 ms 64 ms 18 ms ge-4-2-0-core1.lhr2.globix.net [209.10.12.217]
10 20 ms 70 ms 30 ms so-4-0-0.core2.lhr1.globix.net [209.10.11.154]
11 65 ms 192 ms 162 ms gi3-1.edge1-gw2.lhr1.globix.net [209.10.20.201]

12 * * * Request timed out.
13 * * * Request timed out.

btw, i get the feeling that as soon as i post this, the bl**dy site will reappear!

Cheers,

TEk

[Vernon Frazee]

It's up. :)

[Teknophobia]

Thanks Vernon, but still can't get there. The fact that you can see it and I can't - will have to assume that the routing between my ISP and www.ebookers.com has a fault along the way, so will attempt another DNS server IP address.

Thanks again.

TEk

[Tuttle]

I can see www.ebookers.com, it resolves to the same IP address and my tracert looks identical to yours in the last few hops before it drops out. In other words, I can't think of a good reason why you can't see it, except possibly if your ISP has a proxy server which is acting up. Call your ISP tech support folks and see if they have any better success.

[ecross]

I can reach ebookers.com just fine.

[Teknophobia]

This one gets stranger - my next door neighbour has same ISP, so I tried accessing web-site from their connection, and it works yet mine still does not!

I checked their network settings; all identical. We have the same default gateway, dhcp server and dns servers - what is going on!?!

TEk

[Vernon Frazee]

Do you have a "c:\windows\hosts" file (no extension)? If so, temporarily rename it (to something like "c:\windows\hosts.renamed"), reboot and try ebookers.com again.

[Teknophobia]

Vernon et all,

I have tried your suggestion (in my case the hosts file is in WINNT/system32/drivers/etc) but alas still no joy.

I have 2 laptops here (1 is W2K, 1 is XP Pro), each having different set-ups, software, firewalls, etc. If I have made any changes (which I haven't), why would it affect both laptops?

I have e-mailed ebookers tech support (3 days ago), but haven't received any response at all. My only thought is that ebookers have blocked my IP address for some reason (which would be silly as my IP is not fixed) - I have tried to change my IP address (ipconfig /release) but it keeps giving me the same one - the only way I could get a new IP would be to switch off my laptops for 2 days (which only happens in a blue moon).

Also, I cleared down my cookies/temp internet folders, yet when I try to connect, it still loads the header info (i.e. top of IE screen shows "ebookers.com -> travel: hotels: airlines: holidays", etc), and the page status always shows "Opening page http://www.ebookers.com/.." - it never times out giving the old error 404/page not found etc (which is strange), just a blank page.

Anyways, I will be e-mailing ebookers yet again telling them that they've lost about £4000 worth of business a year, but if anyone else has any suggestions, it would be appreciated.

Thanks for all your advice/help in this matter.

And D**N ebookers!

TEk

[Tuttle]

Have you tried asking your ISP to look into it yet?

[Teknophobia]

Was going through my old topics list trying to find an old issue when I came across this one - thought it best to give the solution in case anyone else runs into the same wall.....

Tuttle was spot on (thanks mate) - contacting the ISP; in my case NTL; resolved the issue - it was indeed a proxy server issue.

They suggested nominating a proxy server:

62.254.128.4 (or .5, .6 or .7 for the last octet) with port 8080.

Just for the record, ebookers tech support never came back to me (wonder what their SLA's are?!?).

All the best,

TEk